Compassionate Therapy

Compassionate Therapy

Author: Jeffrey A. Kottler

Publisher: Jossey-Bass

Published: 1992-03-20

Total Pages: 280

ISBN-13:

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Compassionate Therapy explores the characteristics of difficult clients and the nature of client resistance. Arguing that conflict can be a constructive force, it shows how practitioners can use the struggle to examine their own abilities, deepen their compassion, and improve therapeutic flexibility and effectiveness. It offers proven approaches to working through therapeutic impasses with difficult clients and blAnds professional development with personal growth.


Dealing with Difficult Customers

Dealing with Difficult Customers

Author: Noah Fleming

Publisher: Red Wheel/Weiser

Published: 2017-11-20

Total Pages: 195

ISBN-13: 1632658895

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.


Managing Challenging Clients

Managing Challenging Clients

Author: A. Oade

Publisher: Palgrave Macmillan

Published: 2011-10-31

Total Pages: 192

ISBN-13: 9780230238428

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.


The Heat of the Moment in Treatment

The Heat of the Moment in Treatment

Author: Mitch Abblett

Publisher: WW Norton

Published: 2013-05-28

Total Pages: 369

ISBN-13: 0393708314

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How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.


Profit First

Profit First

Author: Mike Michalowicz

Publisher: Penguin

Published: 2017-02-21

Total Pages: 225

ISBN-13: 073521414X

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Author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability. Conventional accounting uses the logical (albeit, flawed) formula: Sales - Expenses = Profit. The problem is, businesses are run by humans, and humans aren't always logical. Serial entrepreneur Mike Michalowicz has developed a behavioral approach to accounting to flip the formula: Sales - Profit = Expenses. Just as the most effective weight loss strategy is to limit portions by using smaller plates, Michalowicz shows that by taking profit first and apportioning only what remains for expenses, entrepreneurs will transform their businesses from cash-eating monsters to profitable cash cows. Using Michalowicz's Profit First system, readers will learn that: · Following 4 simple principles can simplify accounting and make it easier to manage a profitable business by looking at bank account balances. · A small, profitable business can be worth much more than a large business surviving on its top line. · Businesses that attain early and sustained profitability have a better shot at achieving long-term growth. With dozens of case studies, practical, step-by-step advice, and his signature sense of humor, Michalowicz has the game-changing roadmap for any entrepreneur to make money they always dreamed of.


Clinician's Guide to Self-Renewal

Clinician's Guide to Self-Renewal

Author: Robert J. Wicks

Publisher: John Wiley & Sons

Published: 2014-03-13

Total Pages: 494

ISBN-13: 1118841069

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Providing clinicians with advice consistent with the current emphasis on working from strengths to promote renewal, this guide presents a holistic approach to psychological wellness. Time-tested advice is featured from experts such as Craig Cashwell, Jeffrey Barnett, and Kenneth Pargament. With strategies to renew the mind, body, spirit, and community, this book equips clinicians with guidance and inspiration for the renewal of body, mind, community, and spirit in their clients and themselves.


Working with Involuntary Clients

Working with Involuntary Clients

Author: Chris Trotter

Publisher: SAGE

Published: 2006-04-27

Total Pages: 232

ISBN-13: 9781412918800

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'Working with Involuntary Clients' aims to be a practical guide to working with both clients and their families. The book offers a new problem-solving model which places emphasis on clarifying roles, promoting pro-social values, and more.


Using Relentless Empathy in the Therapeutic Relationship

Using Relentless Empathy in the Therapeutic Relationship

Author: Anabelle Bugatti

Publisher: Routledge

Published: 2020-12-30

Total Pages: 141

ISBN-13: 1000300420

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With a refreshing approach to resistance in therapy, Using Relentless Empathy in the Therapeutic Relationship offers practical tools and tips to help therapists and clinicians across all modalities of counseling work with their most challenging clients. By illustrating the power of empathic responsiveness coupled with attachment science and interventions, the author goes straight to the heart of what’s vital for building strong therapeutic alliances with even the most difficult clients. Using Relentless Empathy in the Therapeutic Relationship presents effective tools that clinicians and therapists can use to move away from pathological diagnostic labels toward engaging with people in their distress. This is a valuable resource to anyone in a helping profession, teaching them to effectively use their most valuable instrument—themselves—by harnessing the power of relentless empathy to shape relationships with not only clients but also the outside world.


Dear Client

Dear Client

Author: Bonnie Siegler

Publisher: Artisan Books

Published: 2018-02-20

Total Pages: 209

ISBN-13: 1579658334

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In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.