Winning with the Caller from Hell

Winning with the Caller from Hell

Author: Shaun Belding

Publisher: ECW Press

Published: 2006-05-28

Total Pages: 223

ISBN-13: 1550226959

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Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.


Hell Phone

Hell Phone

Author: Benji Nate

Publisher:

Published: 2022-03-09

Total Pages: 160

ISBN-13: 9781945509827

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Sissy and Lola are best friends, next-door neighbors, and now... murder solvers? When Sissy picks up a lost flip-phone and follows the instructions from the stranger on the other line, she and Lola are flung into an investigation of a grisly crime. With each new phone call, the girls are dug deeper into a conspiracy that threatens their lives--and possibly their friendship. But with no way to escape the dreaded calls, the only way out is to unravel the mystery.


Hell Phone

Hell Phone

Author: William Sleator

Publisher: Harry N. Abrams

Published: 2007-09-01

Total Pages: 292

ISBN-13: 9780810993600

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Seventeen-year-old Nick buys a used cell phone only to call his girlfriend, but strange and desperate people keep calling--one of them a denizen of Hell--begging for or demanding his help.


On Call in Hell

On Call in Hell

Author: Cdr. Richard Jadick

Publisher: Penguin

Published: 2007-03-06

Total Pages: 304

ISBN-13: 1101211547

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At age thirty-eight, Navy Dr. Richard Jadick was too old to be called up to the front lines-but not too old to volunteer. This is the inspiring story of one man's decision to enter into the fray-and a compelling account of courage under fire. Both wrenching and uplifting, On Call in Hell is a portrayal of brothers-in-arms that few will be able to forget. Awarded a Bronze Star with a Combat V for valor, Jadick has become a modern American legend-and a true American hero.


Love Wins

Love Wins

Author: Rob Bell

Publisher: Harper Collins

Published: 2011-03-15

Total Pages: 149

ISBN-13: 006204964X

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Millions of Christians have struggled with how to reconcile God's love and God's judgment: Has God created billions of people over thousands of years only to select a few to go to heaven and everyone else to suffer forever in hell? Is this acceptable to God? How is this "good news"? Troubling questions—so troubling that many have lost their faith because of them. Others only whisper the questions to themselves, fearing or being taught that they might lose their faith and their church if they ask them out loud. But what if these questions trouble us for good reason? What if the story of heaven and hell we have been taught is not, in fact, what the Bible teaches? What if what Jesus meant by heaven, hell, and salvation are very different from how we have come to understand them? What if it is God who wants us to face these questions? Author, pastor, and innovative teacher Rob Bell presents a deeply biblical vision for rediscovering a richer, grander, truer, and more spiritually satisfying way of understanding heaven, hell, God, Jesus, salvation, and repentance. The result is the discovery that the "good news" is much, much better than we ever imagined. Love wins.


God Wins

God Wins

Author: Mark Galli

Publisher: Tyndale House Publishers, Inc.

Published: 2011-06-16

Total Pages: 224

ISBN-13: 141436668X

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Rob Bell’s book, Love Wins, has generated a national conversation about ultimate issues, such as the nature of hell, heaven, and the ultimate destiny of humankind. Yet, the book has also created unnecessary confusion. God Wins is a response to the provocative questions Love Wins has raised. In God Wins, Mark Galli explores the important questions that are left unasked and the issues left uncharted. Mark shows how Love Wins is not enough—and that there is even better news for our world. Includes a group-discussion guide with relevant Scripture passages.


Hell's Calling

Hell's Calling

Author: Skye MacKinnon

Publisher: Peryton Press

Published: 2018-12-15

Total Pages: 133

ISBN-13:

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She never meant to sell her soul… least of all to Lucifer. The devil has taken her sister. Now she's going to bring her back, even if that means travelling through all nine circles of hell. Luckily, she's not alone: An angel with a dark past. A wolf with anger issues. A hellhound who's actually quite cuddly. Yes, this is a journey into hell. Grab your tissues and snacks for this will be a rollercoaster into darkness. A paranormal reverse harem romance based on Dante's Inferno, but with a kickass heroine instead of a lovesick old poet. If you love alpha heroes, strong heroines, action-packed fantasy and steamy romance, start the Infernal Descent series today! Also available as audiobook! Reading order: Hell's Calling Hell's Weeping Hell's Burning


The Passover Guest

The Passover Guest

Author: Susan Kusel

Publisher: Holiday House

Published: 2024-01-02

Total Pages: 0

ISBN-13: 0823453227

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Muriel assumes her family is too poor to hold a Passover Seder this year--but an act of kindness and a mysterious magician change everything. It's the Spring of 1933 in Washington D.C., and the Great Depression is hitting young Muriel's family hard. Her father has lost his job, and her family barely has enough food most days, let alone for a Passover Seder. They don't even have any wine to leave out for the prophet Elijah's ceremonial cup. With no feast to rush home to, Muriel wanders by the Lincoln Memorial, where she encounters a mysterious magician in whose hands juggled eggs become lit candles. After she makes a kind gesture, he encourages her to run home for her Seder, and when she does, she encounters a holiday miracle, a bountiful feast of brisket, soup, and matzah. But who was this mysterious benefactor? When Muriel sees Elijah's ceremonial cup is empty, she has a good idea. This fresh retelling of the classic I.L. Peretz story, best known through Uri Shulevitz's 1973 adaptation The Magician, has been sumptuously illustrated by noted graphic novelist Sean Rubin, who based his art on photographs of D.C. in the 1930s. An author note with information about the holiday is included. An Association of Jewish Libraries Spring Holiday Highlight A Booklist Editors' Choice A CSMCL Best Multicultural Children's Book of the Year


A Short Stay in Hell

A Short Stay in Hell

Author: Steven L. Peck

Publisher:

Published: 2012

Total Pages: 104

ISBN-13: 9780983748441

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A damned man struggles to find meaning in a library, the dimensions of which are measured in light years.


Red and Green and Blue and White

Red and Green and Blue and White

Author: Lee Wind

Publisher: Chronicle Books

Published: 2021-10-19

Total Pages: 36

ISBN-13: 1646142527

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On a block dressed up in Red and Green one house shone Blue and White. It's a holiday season that both Isaac, whose family is Jewish, and Teresa, whose family is Christian, have looked forward to for months! They've been counting the days, playing in the snow, making cookies, drawing (Teresa) and writing poems (Isaac). They enjoy all the things they share, as well as the things that make them different. But when Isaac's window is smashed in the middle of the night, it seems like maybe not everyone appreciates "difference." Inspired by a true story, this is a tale of a community that banded together to spread light.