What Your Employees Need and Can't Tell You
What Your Employees Need and Can't Tell You

Author: Melina Palmer

Publisher: Mango Media Inc.

Published: 2023-03-14

Total Pages: 263

ISBN-13: 1684810167

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A Science-Based Organizational Change Roadmap for Managers “A science-based playbook that is a must-read for every manager of people…” —John A. List, Wall Street Journal bestselling author of The Voltage Effect and The Why Axis #1 New Release in Office Management and Business Operations Research Adapting to change is part of life. But, change is hard and managing change is even harder. First, understand how the brain works. Because we really don’t know how the brain works, we don’t know what makes us more receptive to change. Employees can’t tell their managers what they need to “get on the train”, and managers don’t know either. How to get your team on board. In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can’t Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change. Actionable behavioral economics for successful change management.What Your Employees Need and Can’t Tell You delivers insights and research from behavioral economics and the greater behavioral sciences, presented in an enjoyable way that you can actually use to get results. Inside find: An introduction to how the brain really works when faced with change Insights into key biases and concepts the subconscious brain uses to make decisions “Apply it” sections with tips on how to start using what you have learned—immediately If you are responsible for managing change and have tried books such as The Heart of Business, Humanocracy, or Change, you should read Melina Palmer’s What Your Employees Need and Can’t Tell You.

10 Truths About Leadership
10 Truths About Leadership

Author: Peter A. Luongo

Publisher: Clerisy Press

Published: 2010-02-01

Total Pages: 210

ISBN-13: 157860365X

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Many leaders remember those life-changing moments when it suddenly became crystal clear what had to be done to reach their organizations' goals. It wasn't until Pete Luongo was faced with that one epiphany in his life, a difficult period that required him to rebalance life's priorities and bring a new understanding to his work, that he recognized that all results are based upon behaviors appropriate to the circumstances. Through this understanding -- that actions are determined by specific, well-defined standards -- he developed a model for success, one that is both sustainable and that allows people to retain their personal dignity as they pursue their life plans. In this book, Luongo illuminates the ten most common obstacles to success and pairs them with the ageless principles that help readers overcome them. His straightforward advice, based on data and hard-won experience, provides an understandable and virtually guaranteed plan for improvement and achievement.

Help Them Grow Or Watch Them Go
Help Them Grow Or Watch Them Go

Author: Beverly Kaye

Publisher: Berrett-Koehler Publishers

Published: 2012

Total Pages: 143

ISBN-13: 1609946324

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Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.

RESPECT
RESPECT

Author: Jack Wiley

Publisher: John Wiley & Sons

Published: 2011-09-09

Total Pages: 228

ISBN-13: 1118124014

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Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch – it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: "What is the most important thing you want from the organization for which you work?" Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth. This book taps the authors' "in the trenches" consulting experience and offers real solutions on each element of RESPECT. Written for all types of leaders—from supervisors to the c-suite—readers can pick and choose the proven solutions that are relevant to their own organizations. By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.

Indispensable Employees
Indispensable Employees

Author: Martha R. A. Fields

Publisher: Red Wheel/Weiser

Published: 2001-01-24

Total Pages: 271

ISBN-13: 1601634668

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Indispensable Employees: How to Hire Them, How to Keep Them was written to help all those organizations who know they need to adapt to the new economy, but don't quite know how. It was written to help organizations start thinking again about how they can hold on to their best workers, despite what their competitors are offering. It was written to help organizations surmount the challenges of this new full-employment economy and hire and retain the most competent, motivated, and diverse workforce possible. Indispensable Employees: How to Hire Them, How to Keep Them will show organizations how to: Maximize their recruitment and retention dollars. Decrease costly turnover, while still managing necessary layoffs with dignity and respect. Maximize recruitment dollars by turning employees and managers into goodwill ambassadors and headhunters. Utilize multicultural and segment marketing approaches to recruit and retain a diverse workforce. Prevent competitors from luring key talent away.

What Your Customer Wants and Can't Tell You
What Your Customer Wants and Can't Tell You

Author: Melina Palmer

Publisher: Mango Media Inc.

Published: 2021-05-13

Total Pages: 263

ISBN-13: 1642505633

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Why do people buy? A behavioral economist explains the science of consumer behavior in “the most important business book to come out in years” (Michael F. Schein, author and columnist for Inc., Forbes, and Psychology Today). What Your Customer Wants and Can’t Tell You explains the neuroscience of consumer behavior. Learn exactly why people buy—and how to use that knowledge to improve pricing, increase sales, create better “brain-friendly” brand messaging, and be a more effective leader. Behavioral economics is the marketing research future of brands and business. This book goes beyond an academic understanding of behavioral economics and into practical applications. Learn how real businesses and business professionals can use science to make their companies better. Business owner, consultant, and behavioral economics expert Melina Palmer helps leaders like you use the psychology of the consumer, innovation, and truly impactful branding to achieve real, bottom-line benefits. Discover information and tools you can actually use to influence consumers. Go beyond data science and learn how the consumer brain works. Dramatically improve your effectiveness as a leader and marketer with: · Real-world examples that bring a concept to life and make it stick · Ideas to help you with problem solving for your business · Ways to hack your brain into coming up with innovative programs, products, and initiatives “A stand-out guide for anyone fascinated by customer behavior and the science of decision-making.” —Madeline Quinlan, cofounder of Salient Behavioral Consultants

From Bud to Boss
From Bud to Boss

Author: Kevin Eikenberry

Publisher: John Wiley & Sons

Published: 2011-01-07

Total Pages: 326

ISBN-13: 0470943904

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Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.

How to Say Anything to Anyone
How to Say Anything to Anyone

Author: Shari Harley

Publisher: Greenleaf Book Group

Published: 2013-01-07

Total Pages: 177

ISBN-13: 1608325598

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Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.

Fully Staffed
Fully Staffed

Author: Eric Chester

Publisher: Sound Wisdom

Published: 2020-04-20

Total Pages: 304

ISBN-13: 164095113X

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If you’ve ever struggled to keep your business staffed with high-performing, loyal employees—even for “unsexy” jobs with high turnover rates—this book is here to solve your hiring and retention woes. Fully Staffed will give you an edge over your competitors by enabling you to streamline your hiring process, expand your brand awareness through job advertising, build a pipeline of qualified candidates ready to fill positions before they’re even vacant, and refine your hiring funnel so that these superstar employees stay with you for the long haul. Packed full of comprehensive research on the resources and strategies available to today's business owners, as well as the stories of business owners and leaders who have utilized them with great success, Fully Staffed lives up to its subtitle of being THE definitive guide to finding and keeping great employees in the worst labor market ever. Each chapter will help you replace desperation with a solid plan of action, as you discover: Why the most crucial employment strategy is perfecting your workplace culture How to implement thoughtful, unique, and digitally-minded job advertising techniques How to leverage the power of community, educational, and governmental networks and programs How to harness the value in under-tapped labor pools like veterans, retirees, ex-offenders, and people with disabilities And how to optimize your onboarding and retention processes In this tough labor market, where the job hunters have become the hunted, employers can’t rely on the hiring tactics of yesteryear. They have to ditch poorly placed “Help Wanted” ads and stop hiring every candidate who walks through the door. Instead, they must be thoughtful about who they want to hire, where and when they will advertise for open positions, how they want to onboard them, and why professional development matters. Read it in part or in full—this encyclopedic guide to hiring and retention has every tip and tactic you need in the common-sense language you want to quickly and easily get off the hire/train/turnover treadmill and get your business FULLY STAFFED.

Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More
Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More

Author: Mark Murphy

Publisher: McGraw Hill Professional

Published: 2009-12-03

Total Pages: 225

ISBN-13: 0071639837

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Push employees to their full potential with “tough love” leadership! “Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters.” Laura Christiansen, Vice President Human Resources, VTech Communications, Inc. "Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!" Ned Fitch, CEO, Kalahari Tea "Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness." Training Magazine We’ve all heard the saying that a happy employee is a motivated employee. But what if that’s not true? Leadership IQ CEO Mark Murphy says the “happy employee” philosophy doesn’t work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they’re still not giving their best effort at work. Rather, it’s leaders who focus on making their people great—not happy—who inspire Hundred Percenter performance. If you talk to the employees behind today’s great innovations, you’re unlikely to hear, “I was inspired by a boss who coddles me.” Instead you’d probably hear, “My boss challenges me and pushes me past my limits.” Most workplaces are brimming with untapped talent—only it’s suppressed by leaders who fail to connect with and challenge employees to unleash their true potential. Here are just a few of the big ideas in Hundred Percenters: The harder the goals you set, the better your employees will perform You should never use a Compliment Sandwich to deliver feedback Talented Terrors—people with great skills and a bad attitude—can destroy your company culture Before you can start motivating Hundred Percenters, you have to stop demotivating them You should never ask your employees if they’re “satisfied” This groundbreaking book debunks management fads that don’t apply to today’s workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy’s leadership lessons and you’ll see innovation, productivity, and profits soar, while employee turnover rates plummet. Hundred Percenters will bring out the best in your workforce.