Smart Water Utilities
Smart Water Utilities

Author: Pernille Ingildsen

Publisher: IWA Publishing

Published: 2016-05-15

Total Pages: 307

ISBN-13: 1780407572

DOWNLOAD EBOOK

Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities “smarter”. New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation. The combination of better sensors and new water treatment technologies is a strong enabler for decentralised and diversified water treatment. Plants can be run with a minimum of personnel attendance. In the future, thousands of sensors in the water utility cycle will handle all the complexity in an effective way. Smart Water Utilities: Complexity Made Simple provides a framework for Smart Water Utilities based on an M-A-D (Measurement-Analysis-Decision). This enables the organisation and implementation of “Smart” in a water utility by providing an overview of supporting technologies and methods. The book presents an introduction to methods and tools, providing a perspective of what can and could be achieved. It provides a toolbox for all water challenges and is essential reading for the Water Utility Manager, Engineer and Director and for Consultants, Designers and Researchers.

Risk Management for Water and Wastewater Utilities
Risk Management for Water and Wastewater Utilities

Author: Simon Pollard

Publisher: IWA Publishing

Published: 2016-05-15

Total Pages: 180

ISBN-13: 1780407475

DOWNLOAD EBOOK

Water risks and security are a major global hazard in the 21st century and it is essential that water professionals have a solid grounding in the principles of preventative risk management. This second edition of the key textbook, Risk Management for Water and Wastewater Utilities, extends beyond first principles and examines the practicalities of resilience and vulnerability assessment, strategic risk appraisal and the interconnectedness of water utility risks in a networked infrastructure. It provides an up-dated overview of tools and techniques for risk management in the context of the heightened expectations for sound risk governance that are being made of all water and wastewater utilities. Risk Management for Water and Wastewater Utilities provides a valuable starting point for newly appointed risk managers in the utility sector and offers MSc level self-paced study with self-assessment questions and abbreviated answers, key learning points, case studies and worked examples.

Benchmarking Water Services
Benchmarking Water Services

Author: Enrique Cabrera Jr

Publisher: IWA Publishing

Published: 2011-03-01

Total Pages: 185

ISBN-13: 1843391988

DOWNLOAD EBOOK

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Delivering Water and Power
Delivering Water and Power

Author: Keith Mann

Publisher: ESRI Press

Published: 2021-02-23

Total Pages: 150

ISBN-13: 9781589486751

DOWNLOAD EBOOK

Modernize workflows, create actionable data, reduce costs, and prepare for new challenges. Location is at the core of many utilities' daily and long-term planning, but it's about more than making a map. It's improving the reliability of your water and energy infrastructure by reducing service interruptions. It's using data analysis to make informed operational decisions, both in the office and in the field. It's strengthening your network safety and security while increasing customer satisfaction. With advancements in smart technologies, location intelligence for utilities management is not just for GIS specialists. In Delivering Water and Power: Applying GIS for Utilities, see how public and private utilities around the world have implemented geographic information systems (GIS) to visualize and analyze data for situational awareness, operational efficiency, and asset management. In this collection of case studies and "how to" guidance, learn about how GIS was used to: * Protect customers in Denver through an innovative lead reduction program * Streamline asset inspections in the UK * Improve emergency response efforts in Puerto Rico * Increase solar energy potential and adoption in Dubai Through web apps, online maps, dashboards, and other GIS solutions, utility professionals develop a deeper understanding of network maintenance and performance within a real-world context, increasing operational flexibility, creating a safer environment for workers, and raising customer satisfaction. Discover how GIS and location intelligence modernize utility infrastructure and operations for improved service delivery and management with Delivering Water and Power: Applying GIS for Utilities.

Customer Experience Management for Water Utilities
Customer Experience Management for Water Utilities

Author: Peter Prevos

Publisher: IWA Publishing

Published: 2017-10-15

Total Pages: 220

ISBN-13: 1780408668

DOWNLOAD EBOOK

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

A Strategic Assessment of the Future of Water Utilities
A Strategic Assessment of the Future of Water Utilities

Author: Edward G. Means

Publisher: American Water Works Association

Published: 2006

Total Pages: 228

ISBN-13: 1583214283

DOWNLOAD EBOOK

Forty-three (43) water professionals met to discuss and develop the ten top future trends and formulate the strategies to deal with each trend. Nineteen trends are presented within this paper. The top ten trends are described along with potential implications, and coping strategies are: Energy; Drinking Water Industry Employment and Workforce Issues; Political Environment; Population and Demographic Trends;Regulatory Trends; Total Water Management; Customer Expectations; Information Technology; Utility Finances; Information Security. The nine future trends identified and discussed are: Automation; Climate Change; Health Trends; Medical Trends; Regionalization Trends; Drinking Water Treatment Technology Issues; Economic Trends; Private Sector Participation; Physical Security. CD is included

Data Science for Water Utilities
Data Science for Water Utilities

Author: Peter Prevos

Publisher: CRC Press

Published: 2023-05-10

Total Pages: 212

ISBN-13: 100085647X

DOWNLOAD EBOOK

This addition to the Data Science Series introduces the principles of data science and the R language to the singular needs of water professionals. The book provides unique data and examples relevant to managing water utility and is sourced from the author’s extensive experience. Data Science for Water Utilities: Data as a Source of Value is an applied, practical guide that shows water professionals how to use data science to solve urban water management problems. Content develops through four case studies. The first looks at analysing water quality to ensure public health. The second considers customer feedback. The third case study introduces smart meter data. The guide flows easily from basic principles through code that, with each case study, increases in complexity. The last case study analyses data using basic machine learning. Readers will be familiar with analysing data but do not need coding experience to use this book. The title will be essential reading for anyone seeking a practical introduction to data science and creating value with R.

Selection and Definition of Performance Indicators for Water and Wastewater Utilities
Selection and Definition of Performance Indicators for Water and Wastewater Utilities

Author: Patricia A. Crotty

Publisher: American Water Works Association

Published: 2004

Total Pages: 152

ISBN-13: 9781583213049

DOWNLOAD EBOOK

Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Water Utility Management
Water Utility Management

Author: American Water Works Association

Publisher: American Water Works Association

Published: 2004-12-01

Total Pages: 147

ISBN-13: 1583213619

DOWNLOAD EBOOK

This manual of practice covers public water utility management, designed for new managers, accountants, and supervisors. Second edition.