Wake Up Your Call Center

Wake Up Your Call Center

Author: Rosanne D'Ausilio

Publisher: Purdue University Press

Published: 2005

Total Pages: 236

ISBN-13: 9781557533876

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Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.


Wake Up! Your Life Is Calling

Wake Up! Your Life Is Calling

Author: Mike Jaffe

Publisher: AuthorHouse

Published: 2011-11

Total Pages: 300

ISBN-13: 146706453X

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In this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?


Wake-up Calls

Wake-up Calls

Author: Joan Lunden

Publisher: McGraw-Hill Companies

Published: 2001

Total Pages: 246

ISBN-13: 9780071379700

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Drawing on her own experiences as well as the wit and wisdom of others, the author offers advice on goal-setting, self-esteem, change, stress, relationships, parenting, aging, and other topics.


The Wake-Up Call

The Wake-Up Call

Author: John Micklethwait

Publisher:

Published: 2020

Total Pages: 0

ISBN-13: 9781780724829

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An urgent and informed look at the challenges Britain and world governments will face in a post-Covid-19 world. The Covid crisis has not just highlighted the failures of certain governments, it is accelerating a shift in the balance of power from West to East. After a decade where politics in the US and the UK has been consumed with inward-facing struggles, countries like South Korea, Singapore, Taiwan, as well as China, have made extraordinary advances economically, technologically and politically. In this beautifully crafted essay, Micklethwait and Wooldridge explain how we ended up in this mess and explore the possible routes out. If Western governments respond creatively to the crisis, they will have a chance of reversing decades of decline; if they dither and delay while Asia continues to improve, the prospect of a new Eastern-dominated world order will increase. The big question facing the world is whether the West can rise to the challenge as it has before.


It's the Customer, Stupid!

It's the Customer, Stupid!

Author: Michael A Aun

Publisher: John Wiley & Sons

Published: 2011-01-13

Total Pages: 256

ISBN-13: 1118001281

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Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!


Wake-Up Call

Wake-Up Call

Author: Diana G. Gallagher

Publisher: Simon Spotlight Entertainment

Published: 2001

Total Pages: 164

ISBN-13: 9780743417501

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Sabrina's new telephone rings when she does something wrong and she can't lose it.


The Wake Up

The Wake Up

Author: Michelle MiJung Kim

Publisher: Hachette Go

Published: 2021-09-28

Total Pages: 305

ISBN-13: 0306847213

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This informative guide helps allies who want to go beyond rigid Diversity and Inclusion best practices, with real tools to go from good intentions to making meaningful change in any situation or venue. 2022 NAUTILUS BOOK AWARDS GOLD WINNER 2022 NATIONAL ANTIRACIST BOOK FESTIVAL SELECTION 2021 PORCHLIGHT PERSONAL DEVELOPMENT & HUMAN BEHAVIOR BOOK OF THE YEAR As we become more aware of various social injustices in the world, many of us want to be part of the movement toward positive change. But sometimes our best intentions cause unintended harm, and we fumble. We might feel afraid to say the wrong thing and feel guilt for not doing or knowing enough. Sometimes we might engage in performative allyship rather than thoughtful solidarity, leaving those already marginalized further burdened and exhausted. The feelings of fear, insecurity, inadequacy are all too common among a wide spectrum of changemakers, and they put many at a crossroads between feeling stuck and giving up, or staying grounded to keep going. So how can we go beyond performative allyship to creating real change in ourselves and in the world, together? In The Wake Up, Michelle MiJung Kim shares foundational principles often missing in today’s mainstream conversations around “diversity and inclusion,” inviting readers to deep dive into the challenging and nuanced work of pursuing equity and justice, while exploring various complexities, contradictions, and conflicts inherent in our imperfect world. With a mix of in-the-trenches narrative and accessible unpacking of hot button issues—from inclusive language to representation to "cancel culture"—Michelle offers sustainable frameworks that guide us how to think, approach, and be in the journey as thoughtfully and powerfully as possible. The Wake Up is divided into four key parts: Grounding: begin by moving beyond good intentions to interrogating our deeper “why” for committing to social justice and uncovering our "hidden stories." Orienting: establish a shared understanding around our historical and current context and issues we are trying to solve, starting with dismantling white supremacy. Showing Up: learn critical principles to approach any situation with clarity and build our capacity to work through complexity, nuance, conflict, and imperfections. Moving Together: remember the core of this work is about human lives, and commit to prioritizing humanity, healing, and community. The Wake Up is an urgent call for us to move together while seeing each other’s full and expansive humanity that is at the core of our movement toward justice, healing, and freedom.


Advice from a Call Center Geek

Advice from a Call Center Geek

Author: Thomas Laird

Publisher:

Published: 2018-08-21

Total Pages: 90

ISBN-13: 9780692179758

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"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.


Wake Up Call

Wake Up Call

Author: Harvey a. Bookstein

Publisher:

Published: 2013-07

Total Pages: 288

ISBN-13: 9781935254799

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In Wake-Up Call: How I Changed My Life and Business-and You Can Too, Harvey Bookstein reveals the secrets behind Therapeutic Accounting(r), his innovative and holistic approach to business. But Harvey's story isn't just about business: it's about living a full life while achieving success in the workplace. In 1975, Harvey co-founded RBZ, a company that would become one of Los Angeles' largest and most highly respected public accounting firms. Along the way he evolved from an unhappy workaholic with a narrow perspective and dysfunctional family, into a complete, balanced human being who is more self-aware, more capable of giving and receiving love, and more fulfilled than he ever knew was possible. Now the Managing Visionary Partner for RBZ, Harvey Bookstein is a revered and creative figure in the industry Wake-Up Call tells Harvey's story in his own words: the unvarnished truth of how a workaholic changed his life, fixed what was broken, and discovered a few simple truths. This book shines a bright light on the values and principles Harvey Bookstein learned over a lifetime and continues to practice. Whether you're interested in his personal life, or seeking a new vision for your own, Wake-Up Call has much to offe


The Billionaire's Wake-Up-Call Girl

The Billionaire's Wake-Up-Call Girl

Author: Annika Martin

Publisher:

Published: 2018-07-09

Total Pages: 328

ISBN-13: 9781944736071

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When our tyrannical CEO fires every wake-up-call service on the planet, what's a lowly admin to do? I secretly start making the calls myself. Luckily he doesn't seem to mind my get-your-ass-out-of-bed attitude. But now the calls are turning hot, like pay-by-the-minute hot, and he wants to take me out on a date. He's scouring Manhattan to find the sexy vixen who wakes him up every morning. No way can I let him know it's me!