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Author: Institute of Leadership & Management
Publisher: Routledge
Published: 2013-06-17
Total Pages: 77
ISBN-13: 1136351329
DOWNLOAD EBOOK*Content is well regarded *Popular with those training with the ILM but can also be used for independent study *Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
Author: Tony Alessandra
Publisher: Simon and Schuster
Published: 1993-08-16
Total Pages: 308
ISBN-13: 1439104964
DOWNLOAD EBOOKIn today's competitive workplace, your ability to communicate is your most important business skill. This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead. Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
Author: Scott McLean
Publisher:
Published: 2010
Total Pages: 408
ISBN-13: 9781936126118
DOWNLOAD EBOOKAuthor: Institute of Leadership & Mana
Publisher: Taylor & Francis
Published: 2013-06-17
Total Pages: 102
ISBN-13: 1136416277
DOWNLOAD EBOOKSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Author: Celeste Lawson
Publisher: Cambridge University Press
Published: 2019-06-12
Total Pages: 491
ISBN-13: 1108594417
DOWNLOAD EBOOKWith its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.
Author: Mary Ellen Guffey
Publisher: Scarborough, Ont. : Nelson Thomson Learning
Published: 2001
Total Pages: 567
ISBN-13: 9780176168803
DOWNLOAD EBOOKAuthor: Michael Fielding
Publisher: Juta and Company Ltd
Published: 2006
Total Pages: 628
ISBN-13: 9780702166501
DOWNLOAD EBOOKWith a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, technikons, and private colleges with updated information on writing e-mail messages and using the Internet. Adopting the premise that poor communication can cost an organization business and competitive status in the marketplace, this text focuses on refining and clarifying the products of communication within the company and with the public. Particular focus is paid to interpersonal conversation in small groups, formal meetings, and interviews; written clarity in internal business plans, e-mails, and memos; accessible materials for mass communication and public relations; and rules of basic grammar and punctuation. Examples of all mentioned tools are provided along with the theory and practice of their use.
Author: Scott McLean
Publisher: Allyn & Bacon
Published: 2005
Total Pages: 0
ISBN-13: 9780205401987
DOWNLOAD EBOOKFocusing on skills students can use to effect positive change in their lives, this textbook for a first communication course describes different listening styles and the principles of verbal and nonverbal communication, identifies the characteristics of healthy personal relationships and intercultural communication, and demonstrates the five stages of conversation and the three stages of interpersonal conflict. Annotation : 2004 Book News, Inc., Portland, OR (booknews.com).
Author: Benson Katulwa
Publisher: diplom.de
Published: 2015-12-02
Total Pages: 358
ISBN-13: 3954893886
DOWNLOAD EBOOKStudents enrolled for the International Qualification in Diploma in Leadership and Management sometimes find it challenging to understand what is expected as they attempt to complete various work based assignments. Sometimes the questions are not straight forward and one is never sure whether they are on the right track. As a result some students give up, others get stuck and demotivated and for many more, it takes longer to finish the course than anticipated. For that reason, this guide was developed as a support tool to guide you by simplifying the questions and giving the needed suggestions to get you moving ahead. To help you get the most out of this guide, here are a few things you need to know and pay attention to: General Expectations: The nature of ILM Qualifications: The ILM Diploma in Leadership and Management is a vocational qualification. As such it is different from many other exams you have taken in other schools and colleges. While many examinations test your ability to memorize and reproduce what you were taught, this diploma tests your ability to apply your learning in your workplace. For this reason, the emphasis is not on the right or wrong answer but more so on the relevance of your argument to your situation. The Length of each assignment has been given below the unit purpose. This will range between 800 and 2500 words depending on the number of questions given in the particular assignment Pass mark for each question or Assessment Criteria (AC) is 50% .That means if a question has been allocated 10 marks, then you need to score a minimum of 5 out of the 10 marks. Scoring less than half the total mark allocation will mean the assignment will be returned to you for necessary improvement Evidence of workplace application. All ILM assignments are work-based meaning, your response should be based on leadership and management practice in your work place. Therefore, the examiner of your work will be looking for evidence that you were able to apply your learning in your work place context. Plagiarism is considered the worst crime one can commit in academic circles. It involves using other people’s ideas without acknowledging the source. The punishment for plagiarism is a zero score for that paper and in extreme cases you may be discontinued from the study program [...].
Author: Perry MCINTOSH
Publisher: AMACOM Div American Mgmt Assn
Published: 2008-07-10
Total Pages: 226
ISBN-13: 0761215115
DOWNLOAD EBOOKEffective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
