A Guidebook for Developing a Transit Performance-measurement System

A Guidebook for Developing a Transit Performance-measurement System

Author: Transit Cooperative Research Program

Publisher:

Published: 2003

Total Pages: 388

ISBN-13:

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This report is a guidebook for transit managers and others interested in developing or improving performance-measurement systems for transit agencies or incorporating transit performance measures into regional decision-making processes. The guidebook provides a step-by-step process for developing a performance-measurement program that includes both traditional and non-traditional performance indicators that address customer-oriented and community issues.