The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government
The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government

Author: Jerry Arcaro

Publisher: CRC Press

Published: 1997-08-29

Total Pages: 288

ISBN-13: 9781574441673

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Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it. The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days. The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?

5S Video Facilitator Guide
5S Video Facilitator Guide

Author: Press Productivity

Publisher: CRC Press

Published: 2024-11-01

Total Pages: 104

ISBN-13: 1040278582

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This is the Facilitator's Guide to support team leaders in facilitating a 5S implementation team. This is usually sold with The 5S System: Workplace Organization and Standardization. This is for extra copies.

The Team Handbook
The Team Handbook

Author: Peter R. Scholtes

Publisher: Oriel Incorporated

Published: 2003

Total Pages: 404

ISBN-13: 9781884731266

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This book is a comprehensive resource book that provides everything you need to know to create high performing teams.

TQM Engineering Handbook
TQM Engineering Handbook

Author: D.H. Stamatis

Publisher: CRC Press

Published: 1997-06-26

Total Pages: 688

ISBN-13: 9780824700836

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Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

The Facilitator's Fieldbook
The Facilitator's Fieldbook

Author: Thomas Justice

Publisher: AMACOM Div American Mgmt Assn

Published: 2012

Total Pages: 482

ISBN-13: 0814420087

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Loaded with procedures, checklists, guidelines, samples, and templates, The Facilitator's Fieldbook covers all the key areas of successful team management, including establishing ground rules, planning meetings and agendas, brainstorming, resolving conflict, making decisions, and helping groups optimize their time. The completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more. You'll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective. The Facilitator's Fieldbook provides readers the comprehensive tools and knowledge they need to help their teams--and, ultimately, their organizations--succeed.