Total Quality Management: For Anna University
Author: Dale H. Besterfield
Publisher: Pearson Education India
Published: 2011
Total Pages: 487
ISBN-13: 8131776301
DOWNLOAD EBOOKTotal Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the Indian industry is emphasized.