Uncommon Service

Uncommon Service

Author: Frances X. Frei

Publisher: Harvard Business Press

Published: 2012

Total Pages: 262

ISBN-13: 1422133311

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.


American History Revised

American History Revised

Author: Seymour Morris, Jr.

Publisher: Broadway Books

Published: 2010-04-06

Total Pages: 434

ISBN-13: 0307587614

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“American History Revised is as informative as it is entertaining and humorous. Filled with irony, surprises, and long-hidden secrets, the book does more than revise American history, it reinvents it.”—James Bamford, bestselling author of The Puzzle Palace, Body of Secrets, and The Shadow Factory This spirited reexamination of American history delves into our past to expose hundreds of startling facts that never made it into the textbooks, and highlights how little-known peopleand events played surprisingly influential roles in the great American story. We tend to think of history as settled, set in stone, but American History Revised reveals a past that is filled with ironies, surprises, and misconceptions. Living abroad for twelve years gave author Seymour Morris Jr. the opportunity to view his country as an outsider and compelled him to examine American history from a fresh perspective. As Morris colorfully illustrates through the 200 historical vignettes that make up this book, much of our nation’s past is quite different—and far more remarkable—than we thought. We discover that: • In the 1950s Ford was approached by two Japanese companies begging for a joint venture. Ford declined their offers, calling them makers of “tin cars.” The two companies were Toyota and Nissan. • Eleanor Roosevelt and most women’s groups opposed the Equal Rights Amendment forbidding gender discrimination. • The two generals who ended the Civil War weren’t Grant and Lee. • The #1 bestselling American book of all time was written in one day. • The Dutch made a bad investment buying Manhattan for $24. • Two young girls aimed someday to become First Lady—and succeeded. • Three times, a private financier saved the United States from bankruptcy. Organized into ten thematic chapters, American History Revised plumbs American history’s numerous inconsistencies, twists, and turns to make it come alive again.


True Success

True Success

Author: Tom Morris

Publisher: Berkley

Published: 1995-04-01

Total Pages: 292

ISBN-13: 9780425146156

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Tom Morris is the Notre Dame philosophy professor whose classes have become a campus legend and whose nationwide speaking engagements have brought a new ethics of excellence to the business world. Now he reveals in a wise and joyous book how the pursuit of true success leads to genuine achievement—and genuine happiness. He offers a framework for success that he calls “The 7 Cs”—seven basic concepts that are essential to meeting life’s challenges. And he creates realistic guidelines for putting our beliefs into practice and making our goals become realities. He doesn’t just shed new light on old problems—he sheds old light on new problems, referring to the great thinkers of the past and revealing the continuing importance of their message in the world of today. With down-to-earth humor and honesty, Tom Morris offers us a renaissance of values—and possibility of deep, lasting fulfillment in work, love, and play.


The Great Arizona Orphan Abduction

The Great Arizona Orphan Abduction

Author: Linda Gordon

Publisher: Harvard University Press

Published: 2011-02-09

Total Pages: 433

ISBN-13: 0674061713

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In 1904, New York nuns brought forty Irish orphans to a remote Arizona mining camp, to be placed with Catholic families. The Catholic families were Mexican, as was the majority of the population. Soon the town's Anglos, furious at this "interracial" transgression, formed a vigilante squad that kidnapped the children and nearly lynched the nuns and the local priest. The Catholic Church sued to get its wards back, but all the courts, including the U.S. Supreme Court, ruled in favor of the vigilantes. The Great Arizona Orphan Abduction tells this disturbing and dramatic tale to illuminate the creation of racial boundaries along the Mexican border. Clifton/Morenci, Arizona, was a "wild West" boomtown, where the mines and smelters pulled in thousands of Mexican immigrant workers. Racial walls hardened as the mines became big business and whiteness became a marker of superiority. These already volatile race and class relations produced passions that erupted in the "orphan incident." To the Anglos of Clifton/Morenci, placing a white child with a Mexican family was tantamount to child abuse, and they saw their kidnapping as a rescue. Women initiated both sides of this confrontation. Mexican women agreed to take in these orphans, both serving their church and asserting a maternal prerogative; Anglo women believed they had to "save" the orphans, and they organized a vigilante squad to do it. In retelling this nearly forgotten piece of American history, Linda Gordon brilliantly recreates and dissects the tangled intersection of family and racial values, in a gripping story that resonates with today's conflicts over the "best interests of the child."


Inside Burgundy

Inside Burgundy

Author: Jasper Morris

Publisher:

Published: 2021

Total Pages: 798

ISBN-13: 9780951063248

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"Since its first publication in 2010, Inside Burgundy has been the benchmark reference on winemaking in the region. Jasper Morris MW is a highly respected writer and critic on the wines of Burgundy. He has been a Master of Wine since 1985, with an illustrious career behind him as a wine merchant and author. He was Berry Bros. & Rudd's Burgundy Director from 2003 to 2017. This second edition spans 800 pages, with expanded coverage of over 1,200 vineyards, 300 wine villages and 700 domaines. It offers detailed insider knowledge on the places and people that make Burgundy such a special winemaking region. Jasper gives particular attention to Burgundy's more affordable regions: Chablis, the Hautes-Côtes de Beaune and Nuits, the Côte Chalonnaise and the Mâconnais. The book includes 45 full-colour maps -- all of which have been revised and updated since the first edition -- shining a light on Burgundy's complex network of vineyards and villages. It also includes six new maps, which illustrate plot-by-plot holdings in individual Grand and Premier Cru vineyards."--Publisher's description.


Strength in Numbers: How Polls Work and Why We Need Them

Strength in Numbers: How Polls Work and Why We Need Them

Author: G. Elliott Morris

Publisher: W. W. Norton & Company

Published: 2022-07-12

Total Pages: 178

ISBN-13: 039386698X

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An insightful exploration of political polling and a bold defense of its crucial role in a modern democracy. Public opinion polling is the ultimate democratic process; it gives every person an equal voice in letting elected leaders know what they need and want. But in the eyes of the public, polls today are tarnished. Recent election forecasts have routinely missed the mark and media coverage of polls has focused solely on their ability to predict winners and losers. Polls deserve better. In Strength in Numbers, data journalist G. Elliott Morris argues that the larger purpose of political polls is to improve democracy, not just predict elections. Whether used by interest groups, the press, or politicians, polling serves as a pipeline from the governed to the government, giving citizens influence they would otherwise lack. No one who believes in democracy can afford to give up on polls; they should commit, instead, to understanding them better. In a vibrant history of polling, Morris takes readers from the first semblance of data-gathering in the ancient world through to the development of modern-day scientific polling. He explains how the internet and “big data” have solved many challenges in polling—and created others. He covers the rise of polling aggregation and methods of election forecasting, reveals how data can be distorted and misrepresented, and demystifies the real uncertainty of polling. Candidly acknowledging where polls have gone wrong in the past, Morris charts a path for the industry’s future where it can truly work for the people. Persuasively argued and deeply researched, Strength in Numbers is an essential guide to understanding and embracing one of the most important and overlooked democratic institutions in the United States.


The Myth of Race

The Myth of Race

Author: Robert Wald Sussman

Publisher: Harvard University Press

Published: 2014-10-06

Total Pages: 385

ISBN-13: 0674745302

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Biological races do not exist—and never have. This view is shared by all scientists who study variation in human populations. Yet racial prejudice and intolerance based on the myth of race remain deeply ingrained in Western society. In his powerful examination of a persistent, false, and poisonous idea, Robert Sussman explores how race emerged as a social construct from early biblical justifications to the pseudoscientific studies of today. The Myth of Race traces the origins of modern racist ideology to the Spanish Inquisition, revealing how sixteenth-century theories of racial degeneration became a crucial justification for Western imperialism and slavery. In the nineteenth century, these theories fused with Darwinism to produce the highly influential and pernicious eugenics movement. Believing that traits from cranial shape to raw intelligence were immutable, eugenicists developed hierarchies that classified certain races, especially fair-skinned “Aryans,” as superior to others. These ideologues proposed programs of intelligence testing, selective breeding, and human sterilization—policies that fed straight into Nazi genocide. Sussman examines how opponents of eugenics, guided by the German-American anthropologist Franz Boas’s new, scientifically supported concept of culture, exposed fallacies in racist thinking. Although eugenics is now widely discredited, some groups and individuals today claim a new scientific basis for old racist assumptions. Pondering the continuing influence of racist research and thought, despite all evidence to the contrary, Sussman explains why—when it comes to race—too many people still mistake bigotry for science.