The Real-Time Contact Center
The Real-Time Contact Center

Author: Donna FLUSS

Publisher: AMACOM

Published: 2005-08-26

Total Pages: 241

ISBN-13: 0814429084

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Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

Hybrid Routing in Delay Tolerant Networks
Hybrid Routing in Delay Tolerant Networks

Author: Christoph P. Mayer

Publisher: KIT Scientific Publishing

Published: 2014-07-30

Total Pages: 248

ISBN-13: 3866448074

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This work addresses the integration of today's infrastructure-based networks with infrastructure-less networks. The resulting Hybrid Routing System allows for communication over both network types and can help to overcome cost, communication, and overload problems. Mobility aspect resulting from infrastructure-less networks are analyzed and analytical models developed. For development and deployment of the Hybrid Routing System an overlay-based framework is presented.

The Real-Time Contact Center
The Real-Time Contact Center

Author: Donna Fluss

Publisher: Amacom

Published: 2005

Total Pages: 241

ISBN-13: 0814414435

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"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

Ad-hoc, Mobile, and Wireless Networks
Ad-hoc, Mobile, and Wireless Networks

Author: Antonio Puliafito

Publisher: Springer

Published: 2017-09-13

Total Pages: 396

ISBN-13: 3319679104

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This book constitutes the refereed proceedings of the 16th International Conference on Ad-hoc, Mobile, and Wireless Networks, ADHOC-NOW 2017, held in Messina, Italy, in September 2017. The 22 full and 9 short papers presented in this volume were carefully reviewed and selected from 55 submissions. The contributions were organized in topical sections named: internet of things; security; smart city; ad-hoc networks; implementations and validations; wireless sensor networks; data management; wireless systems.

Opportunistic Networks
Opportunistic Networks

Author: Anshul Verma

Publisher: CRC Press

Published: 2021-08-19

Total Pages: 409

ISBN-13: 1000429776

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The opportunistic network is an emerging and recent area of research. To make this research area more adaptable for practical and industrial use, there is a need to further investigate several research challenges in all aspects of opportunistic networks. Therefore, Opportunistic Networks: Fundamentals, Applications and Emerging Trends provides theoretical, algorithmic, simulation, and implementation-based research developments related to fundamentals, applications, and emerging research trends in opportunistic networks. The book follows a theoretical approach to describe fundamentals to beginners and incorporates a practical approach depicting the implementation of real-life applications to intermediate and advanced readers. This book is beneficial for academicians, researchers, developers, and engineers who work in or are interested in the fields related to opportunistic networks, delay tolerant networks, and intermittently connected ad hoc networks. This book also serves as a reference book for graduate and postgraduate courses in computer science, computer engineering, and information technology streams.