These are stories about overcoming the bullying in an adolescent and teenager's life with the positive path to success. As many adolescents and teenagers face the everyday challenges of the school life, there are some who face an even more difficult challenge of being bullied every day they attend school. These stories are from young adults and adults who lived through their adolescent and teenage years of being bullied, but instead of contemplating suicide they embarked on the journey of making a difference in their own lives.
Instant New York Times bestseller · Empowering advice for overcoming setbacks from the authors of the popular blog Marc & Angel Hack Life Marc and Angel Chernoff have become go-to voices in the area of personal development, reaching tens of thousands of fans each day with their fresh and relatable insights. Now they're writing the book they wish they'd had when they needed it most. Getting Back to Happy reveals their strategies for changing thought patterns and daily habits to bounce back from tough times. Sharing never-before-published stories and advice, the book shows us how to harness the power of daily rituals, mindfulness, self-care, and more to overcome whatever life throws our way--in order to become our best selves.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Taylor Edwards family might not be that close - everyone is a little too busy and overscheduled, but for the most part, they get along just fine. Then Taylor's dad gets some devastating news, and her parents decide that the family will spend on last summer together at their old lake house in the Pcocono Mountains. Crammed into a place much smaller than they are used to, they begin to get to know each other again, but as the summer progresses they're more aware than ever that they're battling a ticking clock. And as Taylor tries to deal with the drama at home, she is faced with the fact that the friends she thought she'd left behind haven't actually gone anywhere. Her former summer best friend is still living across the lake and still as mad with Taylor as she was five years ago, and her first boyfriend has moved in next door… but he's much cuter at seventeen than he was at twelve. Can one summer be enough time to get a second chance - with family, friends, and love?
America's most distinguished commentator on foreign policy, former National Security Adviser Zbigniew Brzezinski, offers a reasoned but unsparing assessment of the last three presidential administrations' foreign policy. Though spanning less than two decades, these administrations cover a vitally important turning point in world history: the period in which the United States, having emerged from the Cold War with unprecedented power and prestige, managed to squander both in a remarkably short time. This is a tale of decline: from the competent but conventional thinking of the first Bush administration, to the well-intentioned self-indulgence of the Clinton administration, to the mortgaging of America's future by the "suicidal statecraft" of the second Bush administration. Brzezinski concludes with a chapter on how America can regain its lost prestige. This scholarly yet highly opinionated book is sure to be both controversial and influential.
My life as an NFL quarterback was everything I thought I wanted... Married to a beautiful model, on the verge of winning a championship, and making more than enough money to look after my mom and grandpa. It was perfect... until it wasn't. And now that everything's falling apart, I'm returning to Aston Falls. It's been ten years since I've been back to my small, quirky hometown. Ten years since that fateful night when I told my best friend's sister I loved her. Right before I left her. I broke Grace's heart that night, as well as my own. I had no choice. When an accidental run-in forces us back into each other's lives, I do my best to keep my distance... but I can't. Will Grace ever find a way to forgive me for what I did? Because all I want is a second chance.
It only took one rowdy night with his brothers to flip Griffin's world upside down. One unlucky encounter saddled them with a family curse and the promise of doomed relationships. Word spread quickly, and rumors about that night made them the most eligible yet untouchable bachelors in Port Snow, Maine. Then Ren Winters, the new girl in town, crashed into his life. Her thirst for a fresh start gave Griffin hope that maybe, just maybe, he could have one, too. Everyone wishes for that second chance ... -- adapted from back cover
