Who do you turn to when you've been betrayed by the person you trusted most in the world? How do you recover from the trauma of intimate betrayal-or the guilt, anger, and shame that come from being the partner who has betrayed someone they love? The Trust Solution offers a clear, six-step process that helps individuals and couples heal the pain, restore trust, and build a renewed relationship with greater security and intimacy. Filled with moving and relatable stories of couples who have struggled to heal the rupture in their relationships, The Trust Solution provides must-have tools that will not only help couples manage the day-to-day process of rebuilding trust but also help them achieve the long-term vision of a stronger and more fulfilling relationship.
Be visible and approachable. Unpack necessary conversations with care. Build capacity based on strengths. Author Delia E. Racines offers these powerful protocols and more to support instructional leaders in building a community of trust in which positive change can occur. All current and aspiring instructional leaders ready to work collaboratively to improve teaching and learning will value this book. Instructional leaders will use this essential guide to: Understand the importance of fostering trust and competence across all relationships within their school Utilize a wide variety of reproducibles for both team building and personal reflection Dive into Educator Spotlights that provide unique perspectives on chapter tools Strategize for effective goal setting and achievement Become more intentionally present as leaders Contents: Introduction Chapter 1: Be Visible and Approachable Chapter 2: Listen Closely to the Complaint for a Request Chapter 3: Invite All Voices Chapter 4: Use a Strengths-Based Approach Toward Building Instructional Leadership Capacity Chapter 5: Unpack Necessary Conversations With Care Conclusion References and Resources Index
Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
"One of the foremost relationship experts at work today offers creative insight on building trust and avoiding betrayal, helping readers to decode the mysteries of healthy love and relationships"--
Foreword by President George W. Bush With contributions from world renowned economists and Nobel prizewinners, The 4% Solution is a blueprint for restoring America’s economic health The United States is reaching a pivotal point in its economic history. Millions of Americans owe more on their homes than they are worth, long-term unemployment is alarmingly high, and the Congressional Budget Office is projecting a sustainable growth rate of only 2.3%—a full percentage point below the average for the past sixty years. Unless a turnaround comes quickly, the United States could be mired in debt for years to come and millions of Americans will be pushed to the sidelines of the economy. The 4% Solution offers clear and unflinching ideas on how to revive America’s economy. It sets a positive economic goal and asks some of the top economic minds on how to achieve it. With a focus on removing government constraints, The 4% Solution defines the policies that will allow Americans to save, invest, and create the jobs that the United States needs. The 4% Solution draws on the best minds in the business, including five Nobel laureates: · Robert E. Lucas, Jr., on the history and future of economic growth · Gary S. Becker on why we need immigrants in order to grow · Edward Prescott on the cost (to growth) of the welfare state · Vernon Smith on why housing leads us into and out of recessions · Myron Scholes on why we need to innovate in order to grow the economy
One of the world’s leading experts on infidelity provides a step-by-step guide through the process of infidelity—from suspicion and revelation to healing, and provides profound, practical guidance to prevent infidelity and, if it happens, recover and heal from it. You’re right to be cautious when you hear these words: “I’m telling you, we’re just friends.” Good people in good marriages are having affairs. The workplace and the Internet have become fertile breeding grounds for “friendships” that can slowly and insidiously turn into love affairs. Yet you can protect your relationship from emotional or sexual betrayal by recognizing the red flags that mark the stages of slipping into an improper, dangerous intimacy that can threaten your marriage.
Contemporary journalism faces a crisis of trust that threatens the institution and may imperil democracy itself. Critics and experts see a renewed commitment to local journalism as one solution. But a lasting restoration of public trust requires a different kind of local journalism than is often imagined, one that engages with and shares power among all sectors of a community. Andrea Wenzel models new practices of community-centered journalism that build trust across boundaries of politics, race, and class, and prioritize solutions while engaging the full range of local stakeholders. Informed by case studies from rural, suburban, and urban settings, Wenzel's blueprint reshapes journalism norms and creates vigorous storytelling networks between all parts of a community. Envisioning a portable, rather than scalable, process, Wenzel proposes a community-centered journalism that, once implemented, will strengthen lines of local communication, reinvigorate civic participation, and forge a trusting partnership between media and the people they cover.
Statistics show that, despite our connected world--and partly because of it--we are lonelier than ever. Social media tricks us into thinking that we are engaged in genuine friendships, except we never quite get beyond that feeling of being outside someone else's life and looking in every so often at what they choose to show the world. Instead of intimacy we get little more than what amounts to digital small talk. But there is a solution. With plenty of good humor and practical advice, Jack Eason invites you to discover the benefits of doing life together with other brothers and sisters in Christ. Grounding his message in Scripture, Eason helps you - learn the obstacles to real community - reimagine what real friendship looks like - discover a place of true belonging - and more If you're tired of feeling lonely, this encouraging and community-building book is just what you need.
“Many people say you can fix a broken marriage, but Mark and Jill show you how.” —Dr. Juli Slattery, psychologist, author, and president of Authentic Intimacy No marriage is perfect. But every marriage can get better. Do you feel like the spark is gone? Like a critical spirit has invaded your marriage? Like you want more intimacy, but something is in the way? You could be suffering from the Perfection Infection. The Perfection Infection happens when we cultivate unrealistic expectations of ourselves and our spouse, gradually leading to intimacy-killing behavior, also known as the “Seven Slow Fades.” That was the case for Jill and Mark Savage, and it eventually led to infidelity. In No More Perfect Marriages they speak honestly about their struggles, how they came back from betrayal, and the principles keeping their marriage strong today. They guide you in everything you need to know to kick the Perfection Infection right out and return to intimacy. In their warm, honest, personable style, Jill and Mark discuss: How the Perfection Infection invades a marriage—even a good marriage How to detect and correct the Seven Slow Fades How to set and communicate realistic expectations What to do if your spouse just won’t change How to guard your marriage from the Perfection Infection for good Hurting marriages can heal, and good marriages can become great. It takes work, yes, but No More Perfect Marriages will give you the insights, language, and roadmap you need for the journey. So start today. GROUP RESOURCES: A leader’s guide is included in the back of the book. FREE video curriculum and additional group resources are available for No More Perfect Marriages at www.NoMorePerfect.com. _____ “[Replaces] the Hollywood mirage of a storybook romance with a healthy blueprint of a real and rock-solid relationships. If you're looking for an authentic story, practical how-to, and hope to build true and lasting love, you've found it." — Michele Cushatt, author, Undone: A Story of Making Peace With An Unexpected Life “… Will empower readers to create healthier responses when facing marital challenges… Excited [to add it] to our recommended resources for couples." — Michelle Nietert, licensed counselor “Vulnerable, honest, and helpful… If you want to improve, save, restore, or renew your marriage, read this book.” — Mike Baker, sr. pastor, Eastview Christian Church, Normal, Illinois “Encouraging and very practical!” — Shaunti Feldhahn, social researcher and bestselling author of For Women Only and For Men Only
From the host of the Sleep Unplugged podcast—with cutting-edge sleep science and time-tested techniques, The Sleep Solution will help anyone achieve healthy sleep and eliminate pills, pain, and fatigue. If you want to fix your sleep problems, Internet tips and tricks aren’t going to do it for you. You need to really understand what’s going on with your sleep—both what your problems are and how to solve them. The Sleep Solution is an exciting journey of sleep self-discovery and understanding that will help you custom design specific interventions to fit your lifestyle. Drawing on his twenty-four years of experience within the field, neurologist and sleep expert W. Chris Winter will help you… • Understand how sleep works and the ways in which food, light, and other activities act to help or hurt the process • Learn why sleeping pills are so often misunderstood and used incorrectly—and how you can achieve your best sleep without them • Incorporate sleep and napping into your life—whether you are a shift worker, student, or overcommitted parent • Think outside the box to better understand ways to treat a multitude of conditions—from insomnia to sleep apnea to restless leg syndrome and circadian sleep disorders • Wade through the ever-changing sea of sleep technology and understand its value as it relates to your own sleep struggles Dubbed the “Sleep Whisperer” by Arianna Huffington, Dr. Winter is an international expert on sleep and has helped more than 10,000 patients rest better at night, including countless professional athletes. Now, he’s bringing his experiences out from under the covers—redefining what it means to have optimal sleep and get the ZZZs you really need... INCLUDES TIPS, TRICKS, EXERCISES, AND ILLUSTRATIONS
