Defining IT Success Through The Service Catalog
Defining IT Success Through The Service Catalog

Author: Bill Fine

Publisher: Van Haren

Published: 2007-02-12

Total Pages: 117

ISBN-13: 9401801169

DOWNLOAD EBOOK

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

ServiceNow: Building Powerful Workflows
ServiceNow: Building Powerful Workflows

Author: Tim Woodruff

Publisher: Packt Publishing Ltd

Published: 2017-08-17

Total Pages: 1330

ISBN-13: 1788626907

DOWNLOAD EBOOK

Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

The Service Catalog
The Service Catalog

Author: Mark O'Loughlin

Publisher: Van Haren

Published: 2010-07-13

Total Pages: 177

ISBN-13: 9087535724

DOWNLOAD EBOOK

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

The Self-Service Data Roadmap
The Self-Service Data Roadmap

Author: Sandeep Uttamchandani

Publisher: "O'Reilly Media, Inc."

Published: 2020-09-10

Total Pages: 297

ISBN-13: 1492075205

DOWNLOAD EBOOK

Data-driven insights are a key competitive advantage for any industry today, but deriving insights from raw data can still take days or weeks. Most organizations can’t scale data science teams fast enough to keep up with the growing amounts of data to transform. What’s the answer? Self-service data. With this practical book, data engineers, data scientists, and team managers will learn how to build a self-service data science platform that helps anyone in your organization extract insights from data. Sandeep Uttamchandani provides a scorecard to track and address bottlenecks that slow down time to insight across data discovery, transformation, processing, and production. This book bridges the gap between data scientists bottlenecked by engineering realities and data engineers unclear about ways to make self-service work. Build a self-service portal to support data discovery, quality, lineage, and governance Select the best approach for each self-service capability using open source cloud technologies Tailor self-service for the people, processes, and technology maturity of your data platform Implement capabilities to democratize data and reduce time to insight Scale your self-service portal to support a large number of users within your organization

Cloud Native Architectures
Cloud Native Architectures

Author: Tom Laszewski

Publisher: Packt Publishing Ltd

Published: 2018-08-31

Total Pages: 348

ISBN-13: 1787284891

DOWNLOAD EBOOK

Learn and understand the need to architect cloud applications and migrate your business to cloud efficiently Key Features Understand the core design elements required to build scalable systems Plan resources and technology stacks effectively for high security and fault tolerance Explore core architectural principles using real-world examples Book Description Cloud computing has proven to be the most revolutionary IT development since virtualization. Cloud native architectures give you the benefit of more flexibility over legacy systems. To harness this, businesses need to refresh their development models and architectures when they find they don’t port to the cloud. Cloud Native Architectures demonstrates three essential components of deploying modern cloud native architectures: organizational transformation, deployment modernization, and cloud native architecture patterns. This book starts with a quick introduction to cloud native architectures that are used as a base to define and explain what cloud native architecture is and is not. You will learn what a cloud adoption framework looks like and develop cloud native architectures using microservices and serverless computing as design principles. You’ll then explore the major pillars of cloud native design including scalability, cost optimization, security, and ways to achieve operational excellence. In the concluding chapters, you will also learn about various public cloud architectures ranging from AWS and Azure to the Google Cloud Platform. By the end of this book, you will have learned the techniques to adopt cloud native architectures that meet your business requirements. You will also understand the future trends and expectations of cloud providers. What you will learn Learn the difference between cloud native and traditional architecture Explore the aspects of migration, when and why to use it Identify the elements to consider when selecting a technology for your architecture Automate security controls and configuration management Use infrastructure as code and CICD pipelines to run environments in a sustainable manner Understand the management and monitoring capabilities for AWS cloud native application architectures Who this book is for Cloud Native Architectures is for software architects who are keen on designing resilient, scalable, and highly available applications that are native to the cloud.

Service Management Online
Service Management Online

Author: Phyllis Drucker

Publisher:

Published: 2016

Total Pages: 144

ISBN-13: 9780117082939

DOWNLOAD EBOOK

This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience.

Microsoft System Center 2016 Service Manager Cookbook
Microsoft System Center 2016 Service Manager Cookbook

Author: Anders Asp (MVP)

Publisher: Packt Publishing Ltd

Published: 2017-02-27

Total Pages: 628

ISBN-13: 1786467194

DOWNLOAD EBOOK

Discover over 100 practical recipes to help you master the art of IT service management for your organization About This Book Unleash the capabilities of Microsoft System Center 2016 Service Manager Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016 This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Who This Book Is For This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products. What You Will Learn See a practical implementation of the ITSM framework and processes based on ITIL Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration Get to know about Incident, Problem, and Change Management processes and configuration Get to grips with performing advanced personalization in Service Manager Discover how to set up and use automation with and within Service Manager 2016 Work with Service Manager Data Warehouse Find out what Security Roles are and how to implement them Learn how to upgrade from SCSM 2012 R2 to SCSM 2016 In Detail System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization. This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration. Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. Style and approach This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager.

A Study Guide to Service Catalogue from the Principles of ITIL V3
A Study Guide to Service Catalogue from the Principles of ITIL V3

Author: Hank Marquis

Publisher: The Stationery Office

Published: 2010

Total Pages: 124

ISBN-13: 9780117063648

DOWNLOAD EBOOK

IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Servicing ITSM
Servicing ITSM

Author: Randy A. Steinberg

Publisher: Trafford Publishing

Published: 2013-12

Total Pages: 291

ISBN-13: 1490719563

DOWNLOAD EBOOK

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"

The Card Catalog
The Card Catalog

Author: The Library of Congress

Publisher: Chronicle Books

Published: 2017-04-04

Total Pages: 229

ISBN-13: 1452158584

DOWNLOAD EBOOK

From the archives of the Library of Congress: “An irresistible treasury for book and library lovers.” —Booklist (starred review) The Library of Congress brings book lovers an enriching tribute to the power of the written word and to the history of our most beloved books. Featuring more than two hundred full-color images of original catalog cards, first edition book covers, and photographs from the library’s magnificent archives, this collection is a visual celebration of the rarely seen treasures in one of the world’s most famous libraries and the brilliant catalog system that has kept it organized for hundreds of years. Packed with engaging facts on literary classics—from Ulysses to The Cat in the Hat to Shakespeare’s First Folio to The Catcher in the Rye—this is an ode to the enduring magic and importance of books. “The Card Catalog is many things: a lucid overview of the history of bibliographic practices, a paean to the Library of Congress, a memento of the cherished card catalogs of yore, and an illustrated collection of bookish trivia . . . . The illustrations are amazing: luscious reproductions of dozens of cards, lists, covers, title pages, and other images guaranteed to bring a wistful gleam to the book nerd’s eye.” —The Washington Post