Progress on Tackling Pensioner Poverty

Progress on Tackling Pensioner Poverty

Author: Great Britain: National Audit Office

Publisher: The Stationery Office

Published: 2006-07-21

Total Pages: 44

ISBN-13: 0102942315

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The 2002 report Tackling pensioner poverty: encouraging take-up of entitlements (ISBN 0102919577) examined efforts by the Department for Work and Pensions to increase the take-up of benefits by pensioners. It was followed by a report from the Committee of Public Accounts (ISBN 0215009347) that made a number of recommendations. This report looks at the changes the Department have made against those recommendations and the challenges that remain. The overall conclusion is that the Pension Service has made substantial progress in helping pensioners secure their entitlements, using new and thought through approaches. However there is more to be done. This report is accompanied by a technical report that describes the methodology and findings in greater detail.


Delivering Effective Services Through Contact Centres

Delivering Effective Services Through Contact Centres

Author: Great Britain: National Audit Office

Publisher: The Stationery Office

Published: 2006-03-15

Total Pages: 88

ISBN-13: 0102937184

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This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.


Understanding social security (Second edition)

Understanding social security (Second edition)

Author: Millar, Jane

Publisher: Policy Press

Published: 2009-02-02

Total Pages: 311

ISBN-13: 1447319974

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In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.


Department for Work and Pensions

Department for Work and Pensions

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

Published: 2008

Total Pages: 48

ISBN-13: 9780102954289

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Jobcentre Plus, The Pension Service, and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. However, 70,000 complaints were recorded in 2007-08. This report finds that over 40 per cent of complainants remain dissatisfied.


A History of Public Sector Pensions in the United States

A History of Public Sector Pensions in the United States

Author: Robert Louis Clark

Publisher: University of Pennsylvania Press

Published: 2003-05-12

Total Pages: 280

ISBN-13: 9780812237146

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From the Wharton School, offering a comprehensive assessment of the political and financial dimensions of public-sector pensions from the colonial period until the emergence of modern retirement plans in the twentieth century.


OECD Economic Surveys: New Zealand 2007

OECD Economic Surveys: New Zealand 2007

Author: OECD

Publisher: OECD Publishing

Published: 2007-06-01

Total Pages: 141

ISBN-13: 9264027556

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This 2007 edition of the OECD Economic Survey for New Zealand focuses on raising New Zealand’s living standards, public pensions and retirement savings, deepening financial markets, toward a more efficient taxation system.


Handbook of Employee Benefits and Administration

Handbook of Employee Benefits and Administration

Author: Christopher G. Reddick

Publisher: CRC Press

Published: 2008-04-09

Total Pages: 448

ISBN-13: 1420051938

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Fiscal realities and changing social priorities are requiring a dramatic shift in the way that benefits are selected and awarded to employees, especially in the public sector. This means that public administrators and policy researchers must consider new parameters and contingencies, both financial and social, when evaluating choices and making pol