This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Ms. Silbert, who is a rabbi, opera singer and psychic, brings her unique outlook to the one subject which confronts and enthralls us all: the hereafter.
Survival Kit: 5 Keys to Effective Spiritual Growth helps new and growing Christians understand and deal with conflicts between old and new patterns of thoughts and habits. It also helps believers develop a regular pattern of quiet time, prayer, Bible study, and Scripture memorization. Includes a small-group discussion guide and one-to-one counselor's guide. (6 sessions).
The much-awaited second edition! Study abroad has never been so popular. Students are embarking on life-changing adventures, and they need some tried and true advice. The Exchange Student Survival Kit has become the essential guide for young people traveling abroad, helping them better understand the unique experience of international exchange programs. More important, it shows students how to avoid many common misunderstandings and problems that can occur in the course of their adjustment to a new culture, a new family, a new school and a new community. Based on her years of research and professional involvement with AFS Intercultural Programs, Dr. Hansel has filled the book with examples taken from the experiences of dozens of exchange students from a broad spectrum of cultures. This much-awaited new edition includes: - New communications technology as it affects the experience: e-mail, instant messaging, cell phones, online games and blogs and information searches. - Important advice on personal safety and pressing concerns for parents and students in light of war, terrorism and crime. - Changes in society and family life that affect travelers: fast food replacing family meals, a new emphasis on religious beliefs, consumerism and globalism. For students going abroad, the Survival Kit is the first thing to pack!
The third edition of The Actor's Survival Kit gives the actor fresh research and today's experience, new lists of country-wide contacts, and input from current success stories.
Survival Kit for New Christians - Basic English helps new believers in Jesus Christ as Savior understand and win over problems in their lives. Also helps them learn to have quiet time, prayer, Bible study, and to do Bible memory. Can be used by one or two persons, or for group study.