The Management of People in Hotels, Restaurants, and Clubs

The Management of People in Hotels, Restaurants, and Clubs

Author:

Publisher:

Published: 1969

Total Pages: 0

ISBN-13:

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USA. Textbook on personnel management in the Hotel industry - covers managerial decision making, Hotel worker motivation, business organization, job evaluation, recruitment procedures (incl. Interviews and aptitude tests), teaching methods, performance record, labour productivity, psychological aspects of working conditions (incl. Wages and hours of work), labour relations, occupational safety, labour costs, etc. References and statistical tables.


International Encyclopedia of Hospitality Management

International Encyclopedia of Hospitality Management

Author: Abraham Pizam

Publisher: Routledge

Published: 2005-04-18

Total Pages: 708

ISBN-13: 1136394168

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The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel


Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

Author: Michael John Boella

Publisher: Nelson Thornes

Published: 2000

Total Pages: 366

ISBN-13: 9780748754663

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Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.


Catalog

Catalog

Author: Food and Nutrition Information Center (U.S.)

Publisher:

Published: 1974

Total Pages: 760

ISBN-13:

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Public Relations for Hospitality Managers

Public Relations for Hospitality Managers

Author: Albert E. Kudrle

Publisher: Wiley

Published: 1995-07-06

Total Pages: 0

ISBN-13: 9780471039778

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The only guide for hotel or restaurant manager's on public relations for the hospitality industry. Using real-life examples and case studies, this book specifically addresses the unique problems and needs of the hospitality industry.


Cases in Hospitality Management

Cases in Hospitality Management

Author: Timothy R. Hinkin

Publisher: John Wiley & Sons

Published: 2005-11-04

Total Pages: 171

ISBN-13: 047168693X

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Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.


Readings on Managing Hotels/restaurants/institutions

Readings on Managing Hotels/restaurants/institutions

Author: Dunnovan L. Sapienza

Publisher: Hayden Books

Published: 1977

Total Pages: 424

ISBN-13:

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Abstract: Theories, principles, techniques and practices from the fields of business management, accounting, personnel, marketing, psychology, sociology and education are used to formulate approaches, systems and analytical tools designed to make food service and lodging organizations more efficient and effective. The readings are a compilation of current and historical viewpoints that reflect concerns of food service and lodging students, instructors or experienced workers, in-service trainees or board members. Key ideas and readings are included for general management, organization, communication, control, human relations, personnel management, professionalism, sales and promotion and industry trends.