The Machine Age of Customer Insight demonstrates the impact of machine learning and data analytics, combining an academic state-of-the-art overview of machine learning with cases from well-known companies. These cases show the opportunities and challenges of the transformation process for business and for customer insights more specifically.
The big stories -- The skills of the new machines : technology races ahead -- Moore's law and the second half of the chessboard -- The digitization of just about everything -- Innovation : declining or recombining? -- Artificial and human intelligence in the second machine age -- Computing bounty -- Beyond GDP -- The spread -- The biggest winners : stars and superstars -- Implications of the bounty and the spread -- Learning to race with machines : recommendations for individuals -- Policy recommendations -- Long-term recommendations -- Technology and the future (which is very different from "technology is the future").
A New York Times bestselling author and tech columnist's counter-intuitive guide to staying relevant - and employable - in the machine age by becoming irreplaceably human. It's not a future scenario any more. We've been taught that to compete with automation and AI, we'll have to become more like the machines themselves, building up technical skills like coding. But, there's simply no way to keep up. What if all the advice is wrong? And what do we need to do instead to become futureproof? We tend to think of automation as a blue-collar phenomenon that will affect truck drivers, factory workers, and other people with repetitive manual jobs. But it's much, much broader than that. Lawyers are being automated out of existence. Last year, JPMorgan Chase built a piece of software called COIN, which uses machine learning to review complicated contracts and documents. It used to take the firm's lawyers more than 300,000 hours every year to review all of those documents. Now, it takes a few seconds, and requires just one human to run the program. Doctors are being automated out of existence, too. Last summer, a Chinese tech company built a deep learning algorithm that diagnosed brain cancer and other diseases faster and more accurately than a team of 15 top Chinese doctors. Kevin Roose has spent the past few years studying the question of how people, communities, and organisations adapt to periods of change, from the Industrial Revolution to the present. And the insight that is sweeping through Silicon Valley as we speak -- that in an age dominated by machines, it's human skills that really matter - is one of the more profound and counter-intuitive ideas he's discovered. It's the antidote to the doom-and-gloom worries many people feel when they think about AI and automation. And it's something everyone needs to hear. In nine accessible, prescriptive chapters, Roose distills what he has learned about how we will survive the future, that the way to become futureproof is to become incredibly, irreplaceably human.
Intelligent machines are revolutionizing business. Machine learning and data analytics are powering a wave of groundbreaking technologies. Is your company ready? If you read nothing else on how intelligent machines are revolutionizing business, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you understand how these technologies work together, how to adopt them, and why your strategy can't ignore them. In this book you'll learn how: Data science, driven by artificial intelligence and machine learning, is yielding unprecedented business insights Blockchain has the potential to restructure the economy Drones and driverless vehicles are becoming essential tools 3-D printing is making new business models possible Augmented reality is transforming retail and manufacturing Smart speakers are redefining the rules of marketing Humans and machines are working together to reach new levels of productivity This collection of articles includes "Artificial Intelligence for the Real World," by Thomas H. Davenport and Rajeev Ronanki; "Stitch Fix's CEO on Selling Personal Style to the Mass Market," by Katrina Lake; "Algorithms Need Managers, Too," by Michael Luca, Jon Kleinberg, and Sendhil Mullainathan; "Marketing in the Age of Alexa," by Niraj Dawar; "Why Every Organization Needs an Augmented Reality Strategy," by Michael E. Porter and James E. Heppelmann; "Drones Go to Work," by Chris Anderson; "The Truth About Blockchain," by Marco Iansiti and Karim R. Lakhani; "The 3-D Printing Playbook," by Richard A. D’Aveni; "Collaborative Intelligence: Humans and AI Are Joining Forces," by H. James Wilson and Paul R. Daugherty; "When Your Boss Wears Metal Pants," by Walter Frick; and "Managing Our Hub Economy," by Marco Iansiti and Karim R. Lakhani.
The rapidly evolving landscape of artificial intelligence (AI) has created unprecedented shifts in nearly all aspects of business and life. To manage human resources more effectively, understanding the intersection of consumer behavior and organizational management has never been more crucial. By synthesizing the latest research and practical applications, managers will be equipped with the tools necessary to lead and innovate in their respective fields. Consumer and Organizational Behavior in the Age of AI represents a comprehensive and interdisciplinary effort to provide a deep understanding of these dynamics, offering strategies to address challenges, plan strategically, execute effectively, and measure performance for continuous improvement across public, private, and civil society sectors. Covering topics such as crisis management, firm strategy, and purchase intention, this book is an excellent resource for organizational leaders, managers, human resource managers, academicians, graduate and postgraduate students, educators, and more.
The defect, Sandel maintains, lies in the impoverished vision of citizenship and community shared by Democrats and Republicans alike. American politics has lost its civic voice, leaving both liberals and conservatives unable to inspire the sense of community and civic engagement that self-government requires. In search of a public philosophy adequate to our time, Sandel ranges across the American political experience, recalling the arguments of Jefferson and Hamilton, Lincoln and Douglas, Holmes and Brandeis, FDR and Reagan. He relates epic debates over slavery and industrial capitalism to contemporary controversies over the welfare state, religion, abortion, gay rights, and hate speech. Democracy's Discontent provides a new interpretation of the American political and constitutional tradition that offers hope of rejuvenating our civic life.
In an era defined by rapid technological advancements, the interplay between consumer rights and artificial intelligence (AI) has never been more critical. The digital landscape, while offering unprecedented convenience and innovation, also presents unique challenges to consumer protection that must be addressed with urgency and foresight. This book, Consumer Law & Protection: In the Age of AI, aims to illuminate these complexities and provide a comprehensive framework for understanding consumer rights in this new age. Our journey begins with an exploration of the international context and benchmarks for consumer protection, grounding our discussions in global practices and principles that transcend borders. By recognizing consumer rights as a special category of human rights, we highlight the intrinsic value of these rights in the broader spectrum of social justice. Understanding the historical evolution of consumer protection in India serves as a crucial backdrop, illustrating how cultural, economic, and legal contexts shape consumer rights. We then delve into the specifics of consumer protection legislation, focusing on the Consumer Protection Act and its implications for various sectors. As we transition into the digital realm, the chapters on e-commerce, e-banking, and e-pharmacy expose the vulnerabilities and opportunities that come with online transactions, emphasizing the necessity of robust protections in these rapidly growing industries. The intersection of medical healthcare and consumer rights is particularly poignant, as consumers navigate complex systems where the stakes are often life and death. A significant portion of our discourse is dedicated to the impact of AI on consumer protection. With algorithms influencing choices, personalized marketing strategies, and automated customer service, we must critically assess how AI technologies can both enhance and undermine consumer rights. Lastly, our exploration of miscellaneous subjects related to consumer rights rounds out the discussion, providing insights into important judgments that shape the landscape of consumer law. This book is intended for legal scholars, practitioners, policymakers, and consumers alike, offering a nuanced understanding of the challenges and opportunities presented by AI in the realm of consumer protection. It is our hope that by examining these interconnected themes, we can contribute to a more informed and equitable future for consumers in the age of technology. As we embark on this exploration, we invite you to reflect on the evolving nature of consumer rights and the collective responsibility we share in safeguarding these essential protections. Welcome to the dialogue—let us navigate the complexities of consumer law together.
