Marcus King, ruthless entrepreneur and commercial giant, was a man obsessed. His obsession-staying alive! He used his millions to buy life from the bodies of others. Then someone devised a highly scientific plan to kill him-only for King to survive the attack, and plan his revenge. But who was the mastermind behind the assassination attempt? Dale Markham, chief of local police, is quickly on the crime scene. But the case is so bizarre, with far-reaching international implications, that Security is also called in and special agent Steve Delmonte is assigned to work with the police. Delmonte's investigations uncover a tangled web of sadistic intrigue and he has to follows a trail of further murders all the way to the moon before the incredible truth behind the attack is revealed.
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
This text gives students a step-by-step approach to understanding the mechanics of a six-month merchandising plan. Upon completion of the plan students will have gained insight into how the plan is forecast into the future as well as how it is implemented at the actual purchasing level.
A candid and heartwarming memoir of reinvention about a city girl who trades her career and her heels for five acres and a herd of goats “Jake Keiser is my favorite kind of woman—gutsy, tenacious, and not afraid to be vulnerable. And the animals are pretty f*cking adorable, too.”—Tara Schuster, author of Buy Yourself the F*cking Lilies Jake Keiser was living the life in Tampa, Florida, running a high-powered PR firm and juggling drink dates, shopping sprees, and charity galas. But at age thirty-eight, following a failed marriage, a series of miscarriages, and a still-blistering breakup, she began to suffer from extreme anxiety. Hit with the realization that no amount of Botox could fill the hole in her heart, she decided to make the impulse purchase of a lifetime and bought a farm in the middle of nowhere, Mississippi. Suddenly responsible for more than seventy-five animals and five acres of land, and with only one bar of cell service, Jake begins her search for inner peace. She learns to fix a well, haul wood, shoot a gun, and care for baby chicks, goats, turkeys, geese, dogs, and a cat, playing spa music for them when they’re sick and naming them after her favorite fashion designers. The only problem is that she still can’t figure out how to truly care for herself. Unable to escape the accumulated pain of her past, Jake hits rock bottom. With nowhere left to run, she’s finally forced to confront a bracing reality: The farm won’t save her. Only she can save herself. Poignant, hilarious, and utterly charming, Daffodil Hill is for anyone who feels stuck—for those of us strapped to our desks and dreaming of an unconventional life, for those of us searching for something more. Most of all, it is for people who believe that the greatest love story of all is the one we write with ourselves.
This comprehensive book provides students with the skills and savvy needed to become successful buyers in any area of retail. With a simple and straightforward approach, Clodfelter presents step-by-step instructions for typical buying tasks, such as identifying and understanding potential customers, creating a six-month merchandising plan, and developing sales forecasts. With coverage of math concepts integrated throughout the text, this new edition contains up-to-date coverage of important retailing trends, including more coverage of international buying and sourcing, integration of product development concepts throughout, and more math practice problems in chapters. Updated Snapshot and Trendwatch features present current info and new case studies from the fashion industry.Ample activities-drawn from real-world merchandising and incorporating current trends-give students the opportunity to apply critical skills as they would in a professional environment. New to This Edition: ~STUDIO: Retail Buying Studio features online self-quizzes, flashcards, math practic problems and Excel spreadsheet activities that align with chapter "Spreadsheet Skills" activities ~Additional math practice problems in end of chapter activities ~More than 20% new photographs throughout the book ~30% new Snapshot and Trendwatch features and updated content in all cases ~Expanded coverage of buying in foreign markets ~Integrated content on product development throughout PLEASE NOTE: Purchasing or renting this ISBN does not include access to the STUDIO resources that accompany this text. To receive free access to the STUDIO content with new copies of this book, please refer to the book + STUDIO access card bundle ISBN 9781501395260. STUDIO Instant Access can also be purchased or rented separately on BloomsburyFashionCentral.com.
A revolutionary guide to the art of mindful buying that will teach you how to resist cheaply made goods and make smart, fulfilling purchases that last a lifetime. With the whole world trying to convince us to spend our way to happiness, we’ve been left cluttered, stressed, and unfulfilled. Tara Button, founder of BuyMeOnce, is at the forefront of the global movement to change the way we shop and live forever. Tara advocates a life of mindful buying that celebrates what lasts, giving you exercises that help you curb impulses, ignore trends, and discover your true style. Once a shopaholic herself, her groundbreaking mindful curation method reveals the amazing benefits of buying for life and will help you: • Spot the tricks that make you overspend • De-clutter your home • Find the products that serve you best • Rediscover the art of keeping and caring for things • Find happiness, success, and self-worth, beyond buying
Why did the financial scandals really happen? Why are they continuing to happen? In The Death of Corporate Reputation, Yale's Jonathan Macey reveals the real, non-intuitive reason, and offers a new path forward. For over a century law firms, investment banks, accounting firms, credit rating agencies and companies seeking regular access to U.S. capital markets made large investments in their reputations. They treated customers well and sometimes endured losses in transactions or business deals in order to sustain and nurture their reputations as faithful brokers and “gate-keepers.” This has changed completely . The existing business model among leading participants in today’s capital markets no longer treats customers as valued clients whose trust must be earned and nurtured, but as one-off “counter-parties” to whom no duties are owed and no loyalty is required . The rough and tumble norms of the market-place have replaced the long-standing reputational model in U.S. finance. This book describes the transformation in American finance from the old reputational model to the existing laissez faire model and argues that the change came as a result of three factors: (1) the growth of reliance on regulation rather than reputation as the primary mechanism for protecting customers and (2) the increasing complexity of regulation, which made technical expertise rather than reputation the primary criterion on which customers choose who to do business with in today’s markets; and (3) the rise of the “cult of personality” on Wall Street, which has led to a secular demise in the relevance of companies’ reputations and the concomitant rise of individual “rain-makers” reputation as the basis for premium pricing of financial services. This compelling book will drive the debate about the financial crisis and financial regulation for years to come -- both inside and outside the industry.
