The Human Side of Reference and Information Services in Academic Libraries
The Human Side of Reference and Information Services in Academic Libraries

Author: Lesley Farmer

Publisher: Elsevier

Published: 2007-01-31

Total Pages: 157

ISBN-13: 1780631006

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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? - Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) - Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues - Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Reference and Information Services
Reference and Information Services

Author: Kay Ann Cassell

Publisher: American Library Association

Published: 2013

Total Pages: 532

ISBN-13: 1555708595

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Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.

Reference and Information Services
Reference and Information Services

Author: Richard E. Bopp

Publisher: Bloomsbury Publishing USA

Published: 2011-05-23

Total Pages: 768

ISBN-13: 1598848178

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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Handbook of Research on Computer Mediated Communication
Handbook of Research on Computer Mediated Communication

Author: Kelsey, Sigrid

Publisher: IGI Global

Published: 2008-05-31

Total Pages: 1130

ISBN-13: 1599048647

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Technology has changed communication drastically in recent years, facilitating the speed and ease of communicating, and also redefining and shaping linguistics, etiquette, and social communication norms. The Handbook of Research on Computer Mediated Communication provides academics and practitioners with an authoritative collection of research on the implications and social effects computers have had on communication. With 69 chapters of innovative research contributed by over 90 of the world's leading experts in computer mediated communication, the Handbook of Research on Computer Mediated Communication is a must-have addition to every library collection.

Advances in The Human Side of Service Engineering
Advances in The Human Side of Service Engineering

Author: Louis Freund

Publisher: AHFE International (USA)

Published: 2019-07-19

Total Pages: 660

ISBN-13: 1495120910

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.

Philosophies of Reference Service
Philosophies of Reference Service

Author: Celia Hales-Mabry

Publisher: Psychology Press

Published: 1997

Total Pages: 252

ISBN-13: 9780789003713

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In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Improving Library Systems with AI: Applications, Approaches, and Bibliometric Insights
Improving Library Systems with AI: Applications, Approaches, and Bibliometric Insights

Author: Senthilkumar, K.R.

Publisher: IGI Global

Published: 2024-05-17

Total Pages: 348

ISBN-13:

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As libraries transition into the digital age, they encounter a pressing challenge: outdated information systems hinder their ability to meet the diverse needs of patrons. Traditional library management systems struggle to cope with the demands of modern users, resulting in inefficient resource allocation, limited accessibility, and disjointed user experiences. This disconnect between antiquated systems and evolving user expectations poses a significant barrier to libraries striving to remain relevant in an increasingly digital world. Improving Library Systems with AI: Applications, Approaches, and Bibliometric Insights presents a comprehensive solution to this pressing problem. By integrating modern digital tools and technologies, libraries can revolutionize their information systems, enhancing accessibility, efficiency, and user satisfaction. This book offers practical insights and strategies for modernizing library services and operations, from digitizing physical resources to implementing advanced search algorithms and data analytics. Librarians, administrators, and technology providers will find invaluable guidance on navigating the complexities of digital transformation and maximizing the impact of their efforts.

Emerging Practices in Science and Technology Librarianship
Emerging Practices in Science and Technology Librarianship

Author: Amy Besnoy

Publisher: Routledge

Published: 2019-07-09

Total Pages: 407

ISBN-13: 1317985583

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This book investigates the emerging practices of science and technology librarians specific to maintaining collections, providing access to resources, and ensuring that informed decisions are made regarding limited financial resources. Issues discussed include librarians becoming embedded in curriculum design and delivery, the continuum of librarian involvement, science literacy and the intersection with lifelong learning, integration of information literacy into science, technology, engineering and mathematics (STEM) curriculum, development of course-related instruction programs. In addition, chapters include the differentiation between locating and accessing content and the economics of access, data driven collection and retention decisions, social networking and the scientific community, the trend to merge IT with libraries, institutional repositories, and managing productivity. Each chapter considers the change that is occurring in and around the profession and together these chapters present a notable set of reflections on the changes that are necessary for science and technology librarians to thrive in the shifting information landscape. This book is recommended for scholars and professional librarians. This book was published as a special issue of the Journal of Library Administration.