Maintaining a focus on preparing students for all levels of the office environment, this text focuses on the technological changes currently taking place. It is designed to develop the knowledge and skills necessary for success in the workplace, and to develop communication, human relations and time and stress management. This text was formerly named Office 2000: Technology & Procedures.
The new 14E focuces on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employers' expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
- NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal. - UPDATED! Expanded coverage of healthcare plans across Canada. - NEW! Coverage of Electronic Medical Records (EMR). - NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more! - UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. - NEW! New and revised learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes. - UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts. - NEW! Chapter order and comprehensive Table of Contents.
Ensuring Digital Accessibility through Process and Policy provides readers with a must-have resource to digital accessibility from both a technical and policy perspective. Inaccessible digital interfaces and content often lead to forms of societal discrimination that may be illegal under various laws. This book is unique in that it provides a multi-disciplinary understanding of digital accessibility. The book discusses the history of accessible computing, an understanding of why digital accessibility is socially and legally important, and provides both technical details (interface standards, evaluation methods) and legal details (laws, lawsuits, and regulations). The book provides real-world examples throughout, highlighting organizations that are doing an effective job with providing equal access to digital information for people with disabilities. This isn't a book strictly about interface design, nor is it a book strictly about law. For people who are charged with implementing accessible technology and content, this book will serve as a one-stop guide to understanding digital accessibility, offering an overview of current laws, regulations, technical standards, evaluation techniques, as well as best practices and suggestions for implementing solutions and monitoring for compliance. This combination of skills from the three authors—law, technical, and research, with experience in both corporate, government, and educational settings, is unique to this book, and does not exist in any other book about any aspect of IT accessibility. The authors' combination of skills marks a unique and valuable perspective, and provides insider knowledge on current best practices, corporate policies, and technical instructions. Together, we can ensure that the world of digital information is open to all users. - Learn about the societal and organizational benefits of making information technology accessible for people with disabilities - Understand the interface guidelines, accessibility evaluation methods, and compliance monitoring techniques, needed to ensure accessible content and technology - Understand the various laws and regulations that require accessible technology - Learn from case studies of organizations that are successfully implementing accessibility in their technologies and digital content
A concise but thorough resource, the guide provides a time-saving reference for the latest case law, and the most recent legislation affecting rulemaking.
Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
This handbook for administrative assistants and secretaries covers such topics as telephone usage, keeping accurate records, making travel arrangements, e-mail, using the Internet, business documents, and language usage.
