Improving the Airport Customer Experience
Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

NextGen Implementation Plan
NextGen Implementation Plan

Author: Federal Aviation Administration (U.S.)

Publisher: Government Printing Office

Published: 2013-06-18

Total Pages: 142

ISBN-13: 016092071X

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The 2013 Plan serves as a roadmap of the FAA’s ongoing transition to NextGen and provides an overview of the benefits aircraft operators and passengers are receiving from recent NextGen improvements. NextGen is the shift to smarter, satellite-based and digital technologies and new procedures to make air travel more convenient, predictable and environmentally friendly. Highlights of the Plan include the latest on metroplex initiatives, Performance Based Navigation growth, Automatic Dependent Surveillance-Broadcast deployments, surface collaboration and plans for future benefits. The plan devotes an entire chapter to general aviation and recognizes the growing role of this important stakeholder.

Twentieth-Century Building Materials
Twentieth-Century Building Materials

Author: Thomas C. Jester

Publisher: Getty Publications

Published: 2014-08-01

Total Pages: 354

ISBN-13: 1606063251

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Over the concluding decades of the twentieth century, the historic preservation community increasingly turned its attention to modern buildings, including bungalows from the 1930s, gas stations and diners from the 1940s, and office buildings and architectural homes from the 1950s. Conservation efforts, however, were often hampered by a lack of technical information about the products used in these structures, and to fill this gap Twentieth-Century Building Materials was developed by the U.S. Department of the Interior’s National Park Service and first published in 1995. Now, this invaluable guide is being reissued—with a new preface by the book’s original editor. With more than 250 illustrations, including a full-color photographic essay, the volume remains an indispensable reference on the history and conservation of modern building materials. Thirty-seven essays written by leading experts offer insights into the history, manufacturing processes, and uses of a wide range of materials, including glass block, aluminum, plywood, linoleum, and gypsum board. Readers will also learn about how these materials perform over time and discover valuable conservation and repair techniques. Bibliographies and sources for further research complete the volume. The book is intended for a wide range of conservation professionals including architects, engineers, conservators, and material scientists engaged in the conservation of modern buildings, as well as scholars in related disciplines.

Academic Writing for Graduate Students
Academic Writing for Graduate Students

Author: John M. Swales

Publisher: University of Michigan Press ELT

Published: 1994

Total Pages: 272

ISBN-13:

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A Course for Nonnative Speakers of English. Genre-based approach. Includes units such as graphs and commenting on other data and research papers.

Wingless Flight
Wingless Flight

Author: R. Dale Reed, Darlene Lister

Publisher: University Press of Kentucky

Published:

Total Pages: 260

ISBN-13: 9780813132228

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"Much has been written about the famous conflicts and battlegrounds of the East during the American Revolution. Perhaps less familiar, but equally important and exciting, was the war on the western frontier, where Ohio Valley settlers fought for the land they had claimed -- and for their very lives. George Rogers Clark stepped forward to organize the local militias into a united front that would defend the western frontier from Indian attacks. Clark was one of the few people who saw the importance of the West in the war effort as a whole, and he persuaded Virginia's government to lend support to his efforts. As a result Clark was able to cross the Ohio, saving that part of the frontier from further raids. Lowell Harrison captures the excitement of this vital part of American history while giving a complete view of George Rogers Clark's significant achievements. Lowell H. Harrison, is a professor emeritus of history at Western Kentucky University and is the author or co-author of numerous books, including Lincoln of Kentucky, A New History of Kentucky, and Kentucky's Governors."

Khobar Towers: Tragedy and Response
Khobar Towers: Tragedy and Response

Author: Perry D. Jamieson

Publisher: Government Printing Office

Published: 2008

Total Pages: 304

ISBN-13: 9780160872372

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This account of the Khobar Towers bombing tells the story of the horrific attack and the magnificent response of airmen doing their duty under nearly impossible circumstances. None of them view their actions as heroic, yet the reader will marvel at their calm professionalism. All of them say it was just their job, but the reader will wonder how they could be so well trained to act almost instinctively to do the right thing at the right time. None of them would see their actions as selfless, yet countless numbers refused medical attention until the more seriously injured got treatment. Throughout this book, the themes of duty, commitment, and devotion to comrades resoundingly underscore the notion that America's brightest, bravest, and best wear her uniforms in service to the nation. This book is more than heroic actions, though, for there is also controversy. Were commanders responsible for not adequately protecting their people? What should one make of the several conflicting investigations following the attack? Dr. Jamieson has not shied away from these difficult questions, and others, but has discussed them and other controversial judgments in a straightforward and dispassionate way that will bring them into focus for everyone. It is clear from this book that there is a larger issue than just the response to the bombing. It is the issue of the example set by America's airmen. Future airmen who read this book will be stronger and will stand on the shoulders of those who suffered and those who made the ultimate sacrifice.