"ACRP Synthesis 72: Tabletop and Full-Scale Emergency Exercises for General Aviation, Non-Hub, and Small Hub Airports provides small airports with the tools and practices needed to practice emergency response. The report provides sample exercise tools and plans, a checklist of effective practices for tabletop and full-scale emergency exercises, and a road map for developing an effective exercise program."--Publisher's description.
"This guidebook will help airports with Emergency Operations Center (EOC) planning and design considerations, such as (1) establishing an EOC in an existing facility; (2) upgrading a current EOC facility; (3) designing and building a new facility within the terminal (or other existing campus building); and (4) designing and building a greenfield project, which means the airport is not bound by any constraints with existing buildings or infrastructure such as the terminal or toher existing campus structures." -- Page 1.
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
The most comprehensive account to date of the 9/11 attack on the Pentagon and aftermath, this volume includes unprecedented details on the impact on the Pentagon building and personnel and the scope of the rescue, recovery, and caregiving effort. It features 32 pages of photographs and more than a dozen diagrams and illustrations not previously available.
"TRB's National Cooperative Highway Research Program (NCHRP) Report 740: A Transportation Guide for All-Hazards Emergency Evacuation focuses on the transportation aspects of evacuation, particularly large-scale, multijurisdictional evacuation. The guidance, strategies, and tools in NCHRP Report 740 are based on an all-hazards approach that has applicability to a wide range of "notice" and "no-notice" emergency events. The report follows the basic planning steps of the Federal Emergency Management Agency's Comprehensive Preparedness Guide (CPG) 101. Each chapter parallels one of the six main CPG steps. Each chapter is further subdivided into smaller, discrete tasks, with cross-references to tools--such as templates or checklists--that are shown at the end of each chapter and are on a CD-ROM included with the print version of the report."--Publisher's description.
This account of the Khobar Towers bombing tells the story of the horrific attack and the magnificent response of airmen doing their duty under nearly impossible circumstances. None of them view their actions as heroic, yet the reader will marvel at their calm professionalism. All of them say it was just their job, but the reader will wonder how they could be so well trained to act almost instinctively to do the right thing at the right time. None of them would see their actions as selfless, yet countless numbers refused medical attention until the more seriously injured got treatment. Throughout this book, the themes of duty, commitment, and devotion to comrades resoundingly underscore the notion that America's brightest, bravest, and best wear her uniforms in service to the nation. This book is more than heroic actions, though, for there is also controversy. Were commanders responsible for not adequately protecting their people? What should one make of the several conflicting investigations following the attack? Dr. Jamieson has not shied away from these difficult questions, and others, but has discussed them and other controversial judgments in a straightforward and dispassionate way that will bring them into focus for everyone. It is clear from this book that there is a larger issue than just the response to the bombing. It is the issue of the example set by America's airmen. Future airmen who read this book will be stronger and will stand on the shoulders of those who suffered and those who made the ultimate sacrifice.
