Store Manager Organizer/Planner 2nd Edition
Store Manager Organizer/Planner 2nd Edition

Author: DMSRetail

Publisher: DMSRetail Inc.

Published: 2013-06-29

Total Pages: 115

ISBN-13: 9739141315

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DMSRetail™ offers this unique organizer for Store Managers. The DMSRetailer™ is the only organizer you will ever need. Most organizers assume that Store Managers do not schedule any, or very few, meetings, tasks or events for evenings and weekends. What’s with that? The Retail Manager absolutely needs an organizer that accommodates their work schedule…an organizer that works when they do. DMSRetail recognizes Store Managers as professional career people who need an organizer - planner that works to assist them in their professional lives. The DMSRetailer™ includes sections that correspond to actual activities that take place in a retail store and other sections that allow you to customize in an organized fashion. All of these sections are invaluable as reminders and become an integral part of the Store Manager’s planning process.

Retail Customer Service Fundamentals 2nd Edition
Retail Customer Service Fundamentals 2nd Edition

Author: DMSRetail

Publisher: DMSRetail Inc.

Published: 2013-06-29

Total Pages: 57

ISBN-13: 0973914122

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Here is what you'll discover: Two perfect statements to make to a prospective employer which will win you the job hands down. Or, if you already have the job, these statements will make it obvious to anyone that you ‘get it’ with regard to customer service and you’ll move up fast. Page 7. The 3 really simple and common things you have to be really, really good at to make sure you stand out from the crowd. Page 30. The one simple move you can learn to make which ensures you will never fail to greet your customer – no matter what you are doing. Page 11. How to start building instant rapport with your customers in a comfortable, non-threatening way. Page 14. 7 things that you cannot say or do if you expect customers to respond favorably to you. Page 34. 7 rules of proper conduct to make sure you not only keep your job, but set a shining example for those around you. Page 29. 5 ways to spot team shoplifting in action. Page 27. How to be a customer service fanatic. Page 48. The important connection between customer satisfaction and your work ethic. Page 7. How to use ‘sales talk’ to your best advantage. Page 44. The clear difference between sales orientation and task orientation. Page 43. Avoiding the cookie cutter approach to customers. Page 38. 13 tips on how to make sure you present a great image to your customers. Page 32. 5 things to do when you encounter a suspected shoplifter. Page 27. 3 statements that will help your customer out of an embarrassing situation. Page 21. Tips on how to handle telephone calls like an expert. Page 24. 11 must do’s when it comes to store maintenance standards. Page 26. The 6 steps of the sales process, fully explained. Page 13. Explanations and examples of open ended questions. Page 14. 4 examples of closing statements. Page 17. When to stop trying to overcome the customers’ objections, and why. Page 16. The 7 basics of a positive shopping experience. Page 9. 10 ways that you can personally impact the positive shopping experience. Page 10. 2 amazing facts about customer complaints. Page 22. Learn the golden rule of Customer Service and when it does not apply. Page 7. Success tip for learning the basics of the sales process in a comfortable, no anxiety way. Page 17. 6 ways to become an expert in handling multiple customers at the same time. Page 19. The 3 main ways to show customers that you value their time. Page 20. 2 things that must be done, at the check-out, to ensure that you leave a great lasting impression. Page 22. Learn how to know the difference between shoppers who are customers and shoppers who are not. Page 8 And so much more...

Environmental Land Use Planning and Management
Environmental Land Use Planning and Management

Author: John Randolph

Publisher:

Published: 2012

Total Pages: 746

ISBN-13: 9781597267304

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Since the first publication of this landmark textbook in 2004, it has received high praise for its clear, comprehensive, and practical approach. The second edition continues to offer a unique framework for teaching and learning interdisciplinary environmental planning, incorporating the latest thinking, newest research findings, and numerous, updated case studies into the solid foundation of the first edition. This new edition highlights emerging topics such as sustainable communities, climate change, and international efforts toward sustainability. It has been reorganized based on feedback from instructors, and contains a new chapter entitled "Land Use, Energy, Air Quality and Climate Change." Throughout, boxes have been added on such topics as federal laws, state and local environmental programs, and critical problems and responses. With this thoroughly revised second edition, Environmental Land Use Planning and Management maintains its preeminence as the leading textbook in its field.

Retail Math-Made Simple 5th Edition
Retail Math-Made Simple 5th Edition

Author: DMSRetail

Publisher: DMSRetail Inc.

Published: 2003

Total Pages: 205

ISBN-13: 0973914114

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This book will give you all of the information you need to start using retail math with confidence. You will understand how to make the calculations and what to do with the answers you get. There is a lot more content like Open-to-Buy, Sell-Through and Web Analytics as well as Big Data considerations are included with this 5th Edition. Table of Contents: 1. Introduction .....................................................................3 2. Glossary of Terms Used in Retail Math Made Simple ..5 3. Key Performance Indicators .........................................12 4. Commonly Used Formulas ............................................24 5. Open to Buy (Definitions, Formulas) .............................45 6. Sell Thru ..........................................................................48 7. Typical Profit/Loss Statement (Operating Statement) .50 8. Test Your Knowledge (Retail Math Quiz) and Answers 54 9. Retail Math Presentation & Presentation Notes ...........63 10. Website Metrics & Measurements ............................174 11. Utilization of Big Data and Analytics in Retail............187

Occupational Therapy Fieldwork Survival Guide
Occupational Therapy Fieldwork Survival Guide

Author: Bonnie Napier-Tibere

Publisher: American Occupational Therapy Association, Incorporated

Published: 2011

Total Pages: 340

ISBN-13: 9781569002926

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The transition from academic work to a clinical focus that occurs during Level II fieldwork can be both exciting and challenging. This combination handbook and self-organizer contains a review of a variety of topics such as time management, teamwork, and occupational therapy practice issues as they relate to fieldwork success. Readers can keep track of schedules; note meetings and other must-dos; record journal entries and reflections; organize questions to ask supervisors; record suggestions and comments from supervisors; record important information about each fieldwork site; organize materials and resources; and write goals, action plans, and timelines for completion. In addition, the ""Talk It Over With Your Clinical Supervisors"" sections suggest useful questions to ask about each of the topics discussed in the book. This book can provide students with an organizational tool to help make the transition smoothly during the fieldwork experience.

Forest Management and Planning
Forest Management and Planning

Author: Pete Bettinger

Publisher: Academic Press

Published: 2016-12-29

Total Pages: 363

ISBN-13: 012809706X

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Forest Management and Planning, Second Edition, addresses contemporary forest management planning issues, providing a concise, focused resource for those in forest management. The book is intermixed with chapters that concentrate on quantitative subjects, such as economics and linear programming, and qualitative chapters that provide discussions of important aspects of natural resource management, such as sustainability. Expanded coverage includes a case study of a closed canopy, uneven-aged forest, new forest plans from South America and Oceania, and a new chapter on scenario planning and climate change adaptation. - Helps students and early career forest managers understand the problems facing professionals in the field today - Designed to support land managers as they make complex decisions on the ecological, economic, and social impacts of forest and natural resources - Presents updated, real-life examples that are illustrated both mathematically and graphically - Includes a new chapter on scenario planning and climate change adaptation - Incorporates the newest research and forest certification standards - Offers access to a companion website with updated solutions, geographic databases, and illustrations

Pediatric Life Care Planning and Case Management, Second Edition
Pediatric Life Care Planning and Case Management, Second Edition

Author: Susan Riddick-Grisham

Publisher: CRC Press

Published: 2011-04-26

Total Pages: 1054

ISBN-13: 1439803587

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Pediatric Life Care Planning and Case Management provides a comprehensive and unique reference that goes beyond the clinical discussion to include legal and financial aspects, life expectancy data, and assistive technology. It also includes case samples of actual plans related to specific conditions. The book is divided into five parts: Normal Growth and Development of Children describes the normal growth and development and the cognitive and psychosocial development of children. The Roles of the Life Care Plan Team details the roles of members of a life care plan team, from the pediatric care manager and life care planner to the vocational rehabilitation consultant, among others. Chronic Conditions and Disability States offers guidelines for life care planning for children with a wide range of chronic health conditions and disabilities, including traumatic injuries and organ transplants. Forensic Considerations examines life care planning in legal cases, life expectancy issues, and life care plan foundation strategies and requirements. Special Issues discusses assistive technology, medical homes, funding sources, and ethical issues in caring for children with special needs—including a mother’s perspective on caring for her son. With contributions from highly respected professionals, this text provides a guide for life care planners, health-care professionals, education specialists, insurance decision makers, attorneys, and families who work with children with special health-care needs.

Environmental Planning And Management (Second Edition)
Environmental Planning And Management (Second Edition)

Author: Christian N Madu

Publisher: World Scientific

Published: 2023-11-28

Total Pages: 346

ISBN-13: 1800614551

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Competing in today's marketplace requires a holistic view of both products and processes. It requires that companies pay attention to their stakeholders in addition to their customers. Environmental planning lays the foundation to adapt to the needs of the changing world and avoid the hazards, risks and high costs associated with poor environmental practices.Written by an expert in chemical safety, security management, sustainability management, disaster risk reduction, process change and quality control in environmental planning, this book identifies good environmental practices, and lays down effective strategies and practical models. The book focuses mostly on designing for the environment, using sustainable practices to achieve competitiveness. Following the successful publication of the 1st edition, this edition brings existing chapters up to date as well as introduces new chapters on current topics of concern such as global environmental challenges, a circular economy, environmental impact assessment, climate change, and disaster risk reduction and management. The case studies presented point to companies that have increased profitability because of their environmental programs.This book is intended as an introduction to corporate environmental management and is suitable for basic courses in sustainability management, and environmental management and planning. Practitioners would also find it helpful as it explains some of the basic concepts and environmental strategies that are in practice today.

Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together