SPC Simplified for Services
SPC Simplified for Services

Author: Davida Amsden

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 309

ISBN-13: 9401130701

DOWNLOAD EBOOK

In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

SPC Simplified for Services
SPC Simplified for Services

Author: Davida M. Amsden

Publisher: Productivity Press

Published: 1991-05-31

Total Pages: 322

ISBN-13:

DOWNLOAD EBOOK

This quality training text is designed to teach the basics of statistical process control to service personnel, so that they can use statistical metho to verify that their system is stable, capable, and on target with customer requirements. Published by Quality Resources, One Water Street, White Pla

Understanding New Media
Understanding New Media

Author: Kim H. Veltman

Publisher: University of Calgary Press

Published: 2006

Total Pages: 714

ISBN-13: 1552381544

DOWNLOAD EBOOK

This book outlines the development currently underway in the technology of new media and looks further to examine the unforeseen effects of this phenomenon on our culture, our philosophies, and our spiritual outlook.

100 Methods for Total Quality Management
100 Methods for Total Quality Management

Author: Gopal K Kanji

Publisher: SAGE

Published: 1996-03-05

Total Pages: 260

ISBN-13: 9780803977471

DOWNLOAD EBOOK

From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o

Intelligent Networks
Intelligent Networks

Author: Syed V. Ahamed

Publisher: Elsevier

Published: 2013-07-03

Total Pages: 343

ISBN-13: 0124166709

DOWNLOAD EBOOK

This textbook offers an insightful study of the intelligent Internet-driven revolutionary and fundamental forces at work in society. Readers will have access to tools and techniques to mentor and monitor these forces rather than be driven by changes in Internet technology and flow of money. These submerged social and human forces form a powerful synergistic foursome web of (a) processor technology, (b) evolving wireless networks of the next generation, (c) the intelligent Internet, and (d) the motivation that drives individuals and corporations. In unison, the technological forces can tear human lives apart for the passive or provide a cohesive set of opportunities for the knowledgeable to lead and reap the rewards in the evolved knowledge society. The book also provides in-depth coverage of the functions embedded in modern processors and intelligent communication networks. It focuses on the convergence of the design of modern processor technologies with the switching and routing methodologies of global intelligent networks. Most of the concepts that are generic to the design of terra-flop parallel processors and the terra-bit fiber-optic networks are presented. This book also highlights recent developments in computer and processor technologies into the microscopic and macroscopic medical functions in hospitals and medical centers. - Examination of the latest technologies and innovations presented from academic and industrial perspectives of the concurrent dynamic changes in computer and communication industries - An up-to-date and coherent perspective of the developments in the wireless and fiber optic network technologies based on the experience and developments in the older copper, cable and hybrid fiber-coaxial communication systems - Provides a set of novel concepts and methodologies for the innovators in industry

Principles of Process Planning
Principles of Process Planning

Author: G. Halevi

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 412

ISBN-13: 9401112509

DOWNLOAD EBOOK

Process planning determines how a product is to be manufactured and is therefore a key element in the manufacturing process. It plays a major part in determining the cost of components and affects all factory activities, company competitiveness, production planning, production efficiency and product quality. It is a crucial link between design and manufacturing. There are several levels of process planning activities. Early in product engineering and development, process planning is responsible for determining the general method of production. The selected general method of production affects the design constraints. In the last stages of design, the designer has to consider ease of manufacturing in order for it to be economic. The part design data is transferred from engineering to manufacturing and process planners develop the detailed work package for manufacturing a part. Dimensions and tolerances are determined for each stage of processing of the workpiece. Process planning determines the sequence of operations and utilization of machine tools. Cutting tools, fixtures, gauges and other accessory tooling are also specified. Feeds, speeds and other parameters of the metal cutting and forming processes are determined.

Intelligent Broadband Multimedia Networks
Intelligent Broadband Multimedia Networks

Author: Syed V. Ahamed

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 583

ISBN-13: 1461563410

DOWNLOAD EBOOK

Intelligent Broadband Multimedia Networks is a non-mathematical, but highly systems oriented, coverage of modern intelligent information networks. This volume focuses on the convergence of computers and communications technologies. Most of the concepts that are generic to all intelligent networks, and their microscopic and macroscopic functions, are presented. This book includes specific architectures that can be used by network designers and planners, telecommunications managers, computer scientists, and telecommunications professionals. The breadth of this coverage and the systems orientation of this work make the text suitable for use in advanced level courses on intelligent communications networks. The material in this volume ranges from defining intelligent networks to more specific coverage of educational, medical, and knowledge-based networks. Each of the 20 chapters address issues that can help make the transition from computer design, to the underlying concepts of modern telecommunications systems, to considerations necessary for the implementation of intelligent network services. Special and timely coverage of emerging technologies, such as HDSL, ADSL, BISDN, wireless, broadband access, ATM, and other topics, are given expanded treatment. The authors have included design methodologies for installing intelligence into almost any communications systems, and procedures for using such intelligence according to the type of function expected from these networks. Unique features of the book are: a 64-page glossary of key terms (with expanded explanations) used in the field, a 23-page index that makes it easy to search for important information, running headers on each page to help the busy professional use the book as a reference/design tool, complete references including additional reading for more detailed information, and accurate and concise information to help telecommunications professionals understand the intricacies of the field.