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Author: Alison Cartlidge
Publisher: The Stationery Office
Published: 2010-11-08
Total Pages: 148
ISBN-13: 9780113312702
DOWNLOAD EBOOKThis guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: John K. Lee
Publisher: John Wiley & Sons
Published: 2002-10-02
Total Pages: 464
ISBN-13: 0471428663
DOWNLOAD EBOOKService level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Author: Thomas Erl
Publisher: Pearson
Published: 2017-03-02
Total Pages: 0
ISBN-13: 9780134767437
DOWNLOAD EBOOKThe Ultimate Guide for Designing and Governing Web Service Contracts For Web services to succeed as part of SOA, they require balanced, effective technical contracts that enable services to be evolved and repeatedly reused for years to come. Now, a team of industry experts presents the first end-to-end guide to designing and governing Web service contracts. Writing for developers, architects, governance specialists, and other IT professionals, the authors cover the following areas: Understanding Web Service Contract Technologies Initial chapters and ongoing supplementary content help even the most inexperienced professional get up to speed on how all of the different technologies and design considerations relate to the creation of Web service contracts. For example, a visual anatomy of a Web service contract documented from logical and physical perspectives is provided, along with a chapter dedicated to describing namespaces in plain English. The book is further equipped with numerous case study examples and many illustrations. Fundamental and Advanced WSDL Tutorial coverage of WSDL 1.1 and 2.0 and detailed descriptions of their differences is followed by numerous advanced WSDL topics and design techniques, including extreme loose coupling, modularization options, use of extensibility elements, asynchrony, message dispatch, service instance identification, non-SOAP HTTP binding, and WS-BPEL extensions. Also explained is how WSDL definitions are shaped by key SOA design patterns. Fundamental and Advanced XML Schema XML Schema basics are covered within the context of Web services and SOA, after which advanced XML Schema chapters delve into a variety of specialized message design considerations and techniques, including the use of wildcards, reusability of schemas and schema fragments, type inheritance and composition, CRUD-style message design, and combining industry and custom schemas. Fundamental and Advanced WS-Policy Topics, such as Policy Expression Structure, Composite Policies, Operator Composition Rules, and Policy Attachment establish a foundation upon which more advanced topics, such as policy reusability and centralization, nested, parameterized, and ignorable assertions are covered, along with an exploration of creating concurrent policy-enabled contracts and designing custom policy assertions and vocabularies. Fundamental Message Design with SOAP A broad range of message design-related topics are covered, including SOAP message structures, SOAP nodes and roles, SOAP faults, designing custom SOAP headers and working with industry-standard SOAP headers. Advanced Message Design with WS-Addressing The art of message design is taken to a new level with in-depth descriptions of WS-Addressing endpoint references (EPRs) and MAP headers and an exploration of how they are applied via SOA design patterns. Also covered are WSDL binding considerations, related MEP rules, WS-Addressing policy assertions, and detailed coverage of how WS-Addressing relates to SOAP Action values. Advanced Message Design with MTOM, and SwA Developing SOAP messages capable of transporting large documents or binary content is explored with a documentation of the MTOM packaging and serialization framework (including MTOM-related policy assertions), together with the SOAP with Attachments (SwA) standard and the related WS-I Attachments Profile. Versioning Techniques and Strategies Fundamental versioning theory starts off a series of chapters that dive into a variety of versioning techniques based on proven SOA design patterns including backward and forward compatibility, version identification strategies, service termination, policy versioning, validation by projection, concurrency control, partial understanding, and versioning with and without wildcards. Web Service Contracts and SOA The constant focus of this book is on the design and versioning of Web service contracts in support of SOA and service-orientation. Relevant SOA design principles and design patterns are periodically discussed to demonstrate how specific Web service technologies can be applied and further optimized. Furthermore, several of the advanced chapters provide expert techniques for designing Web service contracts while taking SOA governance considerations into account. About the Web Sites www.soabooks.com supplements this book with a variety of resources, including a diagram symbol legend, glossary, supplementary articles, and source code available for download. www.soaspecs.com provides further support by establishing a descriptive portal to XML and Web services specifications referenced in all of Erl's Service-Oriented Architecture books. Foreword Preface Chapter 1: Introduction Chapter 2: Case Study Background Part I: Fundamental Service Contract Design Chapter 3: SOA Fundamentals and Web Service Contracts Chapter 4: Anatomy of a Web Service Contract Chapter 5: A Plain English Guide to Namespaces Chapter 6: Fundamental XML Schema: Types and Message Structure Basics Chapter 7: Fundamental WSDL Part I: Abstract Description Design Chapter 8: Fundamental WSDL Part II: Concrete Description Design Chapter 9: Fundamental WSDL 2.0: New Features, and Design Options Chapter 10: Fundamental WS-Policy: Expression, Assertion, and Attachment Chapter 11: Fundamental Message Design: SOAP Envelope Structure, and Header Block Processing Part II: Advanced Service Contract Design Chapter 12: Advanced XML Schema Part I: Message Flexibility, and Type Inheritance and Composition Chapter 13: Advanced XML Schema Part II: Reusability, Derived Types, and Relational Design Chapter 14: Advanced WSDL Part I: Modularization, Extensibility, MEPs, and Asynchrony Chapter 15: Advanced WSDL Part II: Message Dispatch, Service Instance Identification, and Non-SOAP HTTP Binding Chapter 16: Advanced WS-Policy Part I: Policy Centralization and Nested, Parameterized, and Ignorable Assertions Chapter 17: Advanced WS-Policy Part II: Custom Policy Assertion Design, Runtime Representation, and Compatibility Chapter 18: Advanced Message Design Part I: WS-Addressing Vocabularies Chapter 19: Advanced Message Design Part II: WS-Addressing Rules and Design Techniques Part III: Service Contract Versioning Chapter 20: Versioning Fundamentals Chapter 21: Versioning WSDL Definitions Chapter 22: Versioning Message Schemas Chapter 23: Advanced Versioning Part IV: Appendices Appendix A: Case Study Conclusion Appendix B: A Comparison of Web Services and REST Services Appendix C: How Technology Standards are Developed Appendix D: Alphabetical Pseudo Schema Reference Appendix E: SOA Design Patterns Related to This Book
Author: Niall Richard Murphy
Publisher: "O'Reilly Media, Inc."
Published: 2016-03-23
Total Pages: 552
ISBN-13: 1491951176
DOWNLOAD EBOOKThe overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
Published: 2016-06-01
Total Pages: 296
ISBN-13: 1931332983
DOWNLOAD EBOOKThis book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
Published: 2016-06-01
Total Pages: 294
ISBN-13: 1931332991
DOWNLOAD EBOOKMost suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.
Author: Karl Palachuk
Publisher: Great Little Book Publishing Company, Incorporated
Published: 2011-07-01
Total Pages: 208
ISBN-13: 9780976376026
DOWNLOAD EBOOKService Agreements for SMB Consultants: A Quick-Start Guide to Managed Services by Karl W. Palachuk is an essential guide for I.T. Consultants. All forms are available to download online.Everyone knows it: Spoken agreements aren't worth the paper they're written on.The SMB Consultant is facing changes we never imaged a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the "SMB Space." Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.Service agreements literally define your business. If you're not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.Whether you sell your services hourly, in blocks of time, or with a Managed Service plan, you need a good service agreement.As with his other books, Karl gives you more than just the forms. Service Agreements for SMB Consultants includes best practices and lots of great information to help you run your business more prosperously.
Author: Philipp Wieder
Publisher: Springer Science & Business Media
Published: 2010-08-03
Total Pages: 185
ISBN-13: 1441973206
DOWNLOAD EBOOKAs Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.
Author: Linda Tonkes
Publisher: Van Haren
Published: 2024-01-10
Total Pages: 321
ISBN-13: 9401810494
DOWNLOAD EBOOKThis book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. The CATS RVM methodology can be applied within public and private organizations, by and for clients and suppliers. Realization and verification management is the realization of the objectives intended with the contract. It does this by proactively realizing and verifying the performance stipulated in the contract during the execution phase of a contract, managing all risks associated with the performance, setting up all delivery processes, coordinating applicable delivery management processes between client and supplier, and preparing for these activities prior to the execution phase. CATS RVM offers a methodical approach to managing contracts in project and service management. It describes the basic principles, the roles, the points of attention for the realization and verification manager in the domains of delivery management and contract management, and the recommended way of working. In addition to a description of the methodology, this book also provides a description of the most common delivery management processes in both service and project management. The CATS RVM methodology is aligned with the best practice contract management methodology CATS CM as described in the book CATS CM® version 4: From working on contracts to contracts that work. However, it can be read completely independently. Where relevant, parts of CATS CM are also described in this book. This book is suitable for anyone involved with purchase and/or sales contracts in the provision of services, products or projects. This includes project managers, service managers, facility managers, those responsible for a technical service, and those responsible for the provision of HR services. This book also contains much useful information for those who work in adjacent domains such as contract management, procurement, sales, risk management, or compliance, and anyone who is responsible for contracts in a more tactical or strategic role.
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Publisher:
Published: 1979
Total Pages: 66
ISBN-13:
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