This Is Service Design Doing
This Is Service Design Doing

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

Published: 2018-01-02

Total Pages: 1156

ISBN-13: 1491927135

DOWNLOAD EBOOK

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Code of Federal Regulations
Code of Federal Regulations

Author:

Publisher:

Published: 1993

Total Pages: 958

ISBN-13:

DOWNLOAD EBOOK

Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries.

Civil Litigation
Civil Litigation

Author: Colette Reid

Publisher: Oxford University Press, USA

Published: 2013-02-28

Total Pages: 485

ISBN-13: 019960343X

DOWNLOAD EBOOK

Civil Litigation provides support to students taking the Professional Practice Course at the Law Society of Ireland and provides an excellent overview of civil litigation issues for practitioners in the Irish jurisdiction.

System Design for Telecommunication Gateways
System Design for Telecommunication Gateways

Author: Alexander Bachmutsky

Publisher: John Wiley & Sons

Published: 2011-06-20

Total Pages: 420

ISBN-13: 1119956420

DOWNLOAD EBOOK

System Design for Telecommunication Gateways provides a thorough review of designing telecommunication network equipment based on the latest hardware designs and software methods available on the market. Focusing on high-end efficient designs that challenge all aspects of the system architecture, this book helps readers to understand a broader view of the system design, analyze all its most critical components, and select the parts that best fit a particular application. In many cases new technology trends, potential future developments, system flexibility and capability extensions are outlined in preparation for the longevity typical for products in the industry. Key features: Combines software and hardware aspects of the system design. Defines components and services supported by open-source and commercial basic and extended software platforms, including operating systems, middleware, security, routing, management layer and more. Focuses on disruptive technologies. Provides guidelines for developing software architectures based on multi-threaded, multi-process, multi-instance, multi-core, multi-chip, multi-blade and multi-chassis designs. Covers a number of advanced high-speed interconnect and fabric interface technologies and their commercial implementations. Presents different system form factors from compact pizza-box styles to medium and large bladed systems, including IBM BladeCenter, ATCA and microTCA-based chassis. Describes different mezzanine cards, such as PMC, PrPMC, XMC, AMC and others.