Serve Like A Boss
Serve Like A Boss

Author: Donovan Garett

Publisher: Donovan Garett Media Co.

Published: 2024-04-01

Total Pages: 139

ISBN-13: 1963267044

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Struggling to keep your customers coming back? Finding it tough to stand out in a crowded market? Or maybe you feel like your team just isn't delivering the kind of service that turns one-time buyers into loyal advocates? If these challenges sound familiar, you're not alone. And more importantly, we’ve got the solution for you. Introducing 'Serve Like a Boss: Crush it in the Post-COVID Economy by Mastering the Lost Art of Customer Service,' the essential book written by Donovan Garett that addresses these exact pain points head-on and gives you the tools to transform your business. This book dives deep into the strategies and skills you need to elevate your customer service to new heights. Let's give you a sneak peek into the journey we'll take you on, chapter by chapter: Chapter 1: The Technology Paradox - tackles how the pandemic forever changed the game of customer service and what you must do to adapt and thrive in this new landscape. Chapter 2: Develop a Customer-Centric Mindset - reveals how to build a customer-centric culture that makes your business unforgettable and turns satisfied customers into raving fans. Chapter 3: View Profitability Through the Lens of Customer Service - walks you through mapping out your customer journey to find every opportunity to exceed their expectations and create lasting impressions. Chapter 4: Understand Your Ideal Customer - teaches you the art of empathy and how to connect with your customers on a deeper level to create experiences that resonate. Chapter 5: Leverage Buyer Personas and Customer Feedback - explains and dives into exactly how to use buyer personas and customer feedback, showing you how to refine your products and services to truly meet your audience's needs. Chapter 6: Why is Good Help So Hard to Find? - not surprisingly, answers the age-old question, 'Why is good help so hard to find?' and offers solutions to build a team that’s as committed to customer excellence as you are. Chapter 7: Train Your Customers to be Customer-Centric - focuses on the training approach and resources to give your team what they need to be customer-centric, teaching them the skills to not just meet but exceed customer expectations every single day. Chapter 8: Customer-Centric Leadership - explores how to lead your team with empathy and vision, creating a culture where customer satisfaction is at the core of every decision. Chapter 9: Manage Resistance and Create a Culture of Innovation - covers how to overcome your team’s resistance to change and building a culture of innovation that keeps your business adaptable, agile, and ahead of the curve. Finally, in Chapter 10: Build a Legacy of Customer-Centricity - we tie it all together by showing you how to build a lasting legacy of customer-centricity, ensuring your business grows and thrives in a way that makes it truly stand out in the post-COVID world. 'Serve Like a Boss' isn’t just another book—it’s your roadmap to overcoming the biggest challenges in customer service and turning them into opportunities for growth. It’s about creating unforgettable experiences that turn customers into loyal ambassadors for your brand. If you’re ready to crush it in the post-COVID economy and master the lost art of customer service, then this book is for you. Sit back, relax, and get ready to transform your business from the inside out. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication

Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Thinking Like a Boss
Thinking Like a Boss

Author: Kate Crocco

Publisher: Baker Books

Published: 2020-02-18

Total Pages: 133

ISBN-13: 1493421522

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With over 11 million female-owned businesses in the US today, more women than ever are taking the reins to create their own success. Maybe you feel the pull to start a business but deep down you're afraid that you don't have what it takes. Maybe you have a great idea but wonder if you're actually qualified to make it happen. Or maybe you want to expand your business, but you're worried about how it will affect your family. If that's you, it's time to start thinking like a boss. In this practical and encouraging book, Kate Crocco exposes the 12 limiting beliefs that are holding you back from your true potential, such as - I should have it all together and I don't - I'm not ready or qualified to start - I don't have enough time - It's already been done before - and more With plenty of inspiring true stories and actionable steps you can take--starting now--Thinking Like a Boss will help you turn your limiting beliefs into limitless opportunity.

How to Lead When Your Boss Can't (or Won't)
How to Lead When Your Boss Can't (or Won't)

Author: John C. Maxwell

Publisher: HarperCollins Leadership

Published: 2019-10-01

Total Pages: 158

ISBN-13: 0785231161

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Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled down for busy professionals, Maxwell unveils the keys to successfully navigating the challenges of working for a bad boss. In How to Lead When Your Boss Can’t (or Won’t), Maxwell teaches you how to: position yourself for current and future success, take the high road with a poor leader, avoid common pitfalls, work well with teammates, and develop influence wherever you find yourself. Practicing the principles taught in this book will result in endless opportunities—for your organization, your career, and your life. You can learn how to lead when your boss can’t (or won’t).

Dinner Like a Boss
Dinner Like a Boss

Author: Katy Holder

Publisher: Hardie Grant

Published: 2018-08-07

Total Pages: 0

ISBN-13: 9781741175325

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Dinnertime is very different for families today than it was 10 years ago. Many parents work, kids often have after-school activities, and there's the constant battle to get the kids away from a screen. Amidst all of this, who has time to cook? This cookbook is for real-world parents who want quick, easy yet nutritious meals to serve at dinnertime – they want to make Dinner Like a Boss! Every recipe highlights the preparation and cooking times, with easy-to-follow steps and options to vary the recipe, so the one dish can be adapted for different family members. Many of the variations add extra flavor without being overt, meaning this book can be a great way to introduce kids to more complex flavors at a young age. The dishes are nutritionally balanced family meals, covering both meat and vegetarian options (and some sweets, too) in more than 50 recipes, and take inspiration from around the globe. Recipes include san choi bao, bibimbap, shakshuka, risotto, aromatic chicken noodle soup, spiralized zucchini noodles, fajitas, meatballs with hidden vegetables, and the ultimate mashed potato fish cakes. The desserts are all healthier yet delicious sweet options such as coconut popsicles and Greek yogurt panna cotta.

You Are What You Say
You Are What You Say

Author: Matthew Budd, M.D.

Publisher: Harmony

Published: 2001-08-14

Total Pages: 270

ISBN-13: 0812929624

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"Why are you sick?" This question, posed in compassion by his grandmother Minnie after a childhood incident plunged him into illness, stayed with Dr. Matthew Budd throughout his lifetime in medicine. As a teacher and physician at Harvard for more than thirty years, he repeatedly asked his patients this question. He found, remarkably, that it often unlocked memories, secrets, anger, resentments, and fears that had played crucial roles in their illnesses. As he encouraged his patients to reflect on their lives and habitual behavior, they often shifted from being trapped in suffering to designing a life of wellness and profound personal change for themselves, no matter what their circumstances. Their experiences led Dr. Budd to develop the Ways to Wellness program, a nationally acclaimed workshop offered by numerous HMOs. In You Are What You Say, Dr. Budd presents the principles of this powerful, scientifically validated program that weaves ancient and modern insights into human behavior, neurophysiology, language, and spirituality. One of these fundamental principles is that you are what you say -- your words play a major role in determining, not just reflecting, your health and well-being. He explains how the body "learns" many of its reactions, consciously and unconsciously, through language. By following the principles in this book, you'll learn about the Ten Linguistic Viruses that damage health and how to combat the ravages of anger, perfectionism, depression, and anxiety by changing the script of what you say to yourself and to others.

Cases on Establishing Effective Collaborations in Academic Libraries
Cases on Establishing Effective Collaborations in Academic Libraries

Author: Piorun, Mary E.

Publisher: IGI Global

Published: 2022-10-07

Total Pages: 381

ISBN-13: 1668425173

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The forming and nurturing of new partnerships and collaborations is a critical component of librarianship. Academic libraries have a long history of collaboration within the library, across their institutions, and in their local communities. However, forming new partnerships can be time-consuming, and at times frustrating, leaving important opportunities, connections, and projects unrealized. Cases on Establishing Effective Collaborations in Academic Libraries presents case studies on effective collaborations in a variety of settings with different objectives, staffing levels, and budgets that have proven to be successful in creating and maintaining strong and productive partnerships. It identifies and shares the role of the academic library in developing effective partnerships and collaborations within academia and the broader community. Covering topics such as controlled digital lending, research computing, and college readiness enhancement, this premier reference source is a vital resource for librarians and libraries, consortiums, university administrators, students and educators of higher education, community leaders, researchers, and academicians.

Being the Boss
Being the Boss

Author: Linda A. Hill

Publisher: Harvard Business Review Press

Published: 2011-01-11

Total Pages: 332

ISBN-13: 1633692124

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You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from subordinates, your supervisor, peers, and customers. You're not alone. As Linda Hill and Kent Lineback reveal in Being the Boss, becoming an effective manager is a painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. At best, they just learn to get by. At worst, they become terrible bosses. This new book explains how to avoid that fate, by mastering three imperatives: · Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others. · Manage a network: Understand how power and influence work in your organization and build a network of mutually beneficial relationships to navigate your company's complex political environment. · Manage a team: Forge a high-performing "we" out of all the "I"s who report to you. Packed with compelling stories and practical guidance, Being the Boss is an indispensable guide for not only first-time managers but all managers seeking to master the most daunting challenges of leadership.

Serve Up Coach Down
Serve Up Coach Down

Author: Nathan Jamail

Publisher: eBookIt.com

Published: 2021-06

Total Pages: 200

ISBN-13: 1639443681

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Serve Up Coach Down is Nathan Jamail's most impactful and contentious book yet. It debunks the myths of servant leadership that other books sell, namely that leaders in the middle must serve down to their people and defend up to their bosses. This is the exact opposite of what they should do: serve up to their bosses and coach down to their people. And it is costing them their power every day. 98% of leaders are leading from the middle, meaning they have a boss or bosses they answer to and employees they lead. From senior vice presidents to front-line managers, they should be the most powerful leaders in any organization. They are responsible for alignment, speed of change, buy-in, belief, accountability, and execution. Yet they often struggle with all of that by getting their teams to step up and winning approval from those above them. Why? Because they are serving down and defending up. Serve Up Coach Down addresses the key issues and obstacles that prevent leaders in the middle from owning the power that should drive their, their team's, and their organization's success and gives organizations the greatest competitive advantage they can have--speed of change--by creating leaders who their bosses can count on and who make their employees better. Want an organization with strong leaders and organizations based on a strong team culture built on strong leaders developing other strong leaders? Serve Up Coach Down is for you!

Being the Boss
Being the Boss

Author: Linda Annette Hill

Publisher: Harvard Business Press

Published: 2011

Total Pages: 305

ISBN-13: 142216389X

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Are you the boss you need to be? As good as your firm expects you to be? Good enough to achieve your career aspirations? Being the Boss can help, no matter where you are on your journey. In it, Harvard Business School's Linda Hill and executive Kent Lineback combine six decades of research, teaching, practice, and observation to provide the insights and information you need to move forward. Some managers are content with just getting by. But most stop making progress because they don't understand how to become a great boss, what great bosses actually do, or where they currently stand in comparison with where they should be. In this book, the authors show you how to measure yourself against what's required. At the end, you will clearly understand your strengths, where you need to make progress, and how to move forward. Whether you're new or experienced, this book is your guide to becoming the great boss you need to be -- for your firm, your people, and yourself.