Special Features: Helps managers · to use outsourcing in meeting today s business challenges· to make the right sourcing decisions - the first time· to achieve operational excellence within and across outsourcing relationships· to communicate outsourcing to your employees, customers and the public· to build new revenue streams through outsourcing· to use outsourcing to reduce corporate risk· to successfully outsource offshore· to craft value-creating outsourcing contracts· to recover a troubled outsourcing relationship· to enhance career as an outsourcing professional About The Book: The Black Book of Outsourcing is a guide to the emerging field of outsourcing management. It will be the most comprehensive and practical outsourcing manual available, including a directory of many of the key vendors in outsourcing management.
Drawing on research, this book explains how to decide on which functions to outsource, choose a vendor, negotiate a contract, relate the changes to employees and outsource functions such as staffing, training and benefits via a 12-stage plan. It also shows how to utilize external services.
As a result of globalization, cross-border transactions and litigation, and multilingual legislation, outsourcing legal translation has become common practice. Unfortunately, over-reliance on such outsourcing has given rise to significant dangers, including information asymmetry, goal divergence, and risk. Legal Translation Outsourced provides the only current reference on commercial legal translation performed outside institutions. Juliette Scott casts a critical eye on the practice as it now stands, offering an analysis of key risks and constraints. Her work is informed by empirical data of the legal translation outsourcing markets of 41 countries. Scott proposes original theoretical models aimed both at training legal translators and informing all stakeholders, including principals and agents. These include models of legal translation performance; a classification of constraints on legal translation applying upstream, during and downstream of translation work; and a description of the complex chain of supply. Working to improve the enterprise itself, Scott shows how implementing a comprehensive legal translation brief--a sorely needed template--can significantly benefit clients by increasing the fitness of translated texts. Further, she opens a number of avenues for future research with an eye to translator empowerment and professionalization.
Executives and HR professionals will gain the edge in the competitive and increasingly global business world with this detailed breakdown of outsourcing. A who's who of large companies, including the Bank of America, IBM, Motorola, PepsiCo, and Procter & Gamble, are outsourcing their human resources needs; today's business question is no longer if companies will outsource HR, but when and how they will do so. This guide covers every aspect of outsourcing, taking readers step-by-step through identifying functional candidates for outsourcing -- defining requirements, drawing up a request for proposal (RFP) and a request for information (RFI), assessing the proposals and bidders, contracting for services, and managing their out-sourced functions successfully. Helpful sample contracts are included on a CD-ROM, ensuring that when the time comes for a business to look outside its staff, its managers will be equipped for success.
THE DEFINITIVE RESOURCE ON OUTSOURCING Outsourcing is the hottest topic in business, and it willlikely stay that way. Managers, workers, executives, and almostanyone else involved in any large business will probably have todeal with it one day, in one way or another. Outsourcing is abusiness issue first and foremost, but it's also a political,personal, and cultural issue that many people, not least managersand executives, find difficult to fully understand. Outsourcing documents the theory, facts, myths, benefits,and costs of outsourcing and gives managers the information theyneed to implement an outsourcing program that will help theirbusiness the most and hurt their employees the least. Bringingtogether noted academics, corporate leaders, and outsourcingpractitioners, the book covers all the major topics in theoutsourcing debate, but also presents expert guidance for businessleaders dealing with the practical side of this global issue: What outsourcing is and is not Which companies can benefit from it Incentives and implications Notable successes and failures Outsourcing for small and large companies Communicating about outsourcing Outsourcing terminology And much more
Bulldozers, violent thugs, and nonviolent brokers -- The theory : state power, repression, and implications for development -- Outsourcing violence : everyday repression via thugs-for-hire -- Case studies : thugs-for-hire, repression, and mobilization -- Networks of state infrastructural power : brokerage, state penetration, and mobilization -- Brokers in harmonious demolition : mass mobilizers, mediators, and huangniu -- Comparative context : South Korea and India.
Insourcing After the Outsourcing thoroughly explores the pros and cons of outsourcing MIS functions. It puts outsourcing under the microscope and focuses on what happens when it goes wrong, delving into the motivations behind outsourcing, reviewing what companies can really expect from it, exposing the tell-tale signs of outsourcing on the decline, and predicting when, where, and how the failure will begin. It gives you all the information necessary to make informed decisions about outsourcing, prevent an uncomfortable and costly outsourcing experience, or make your escape from an already failed arrangement and insource after the outsourcing.
This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.
It has become increasingly difficult to hire and keep warm bodies, not to mention competent IT personnel. Winning the Outsourcing Game covers everything an IT professional needs to make the decision whether or not to outsource and to make outsourcing work once the decision is made. It includes detailed checklists for everything from drafting the RFP and contract to procedures for onsite contractors to project management and monitoring. It provides the background and the framework for IT managers to develop a sound outsourcing strategy, choose the IT functions to outsource, and effectively manage the risk of third-party contractors.
It's been going on for decades. But today, more firms than ever are using outsourcing to help cut costs, improve business processes, and focus on their core business. The most successful of these companies are the best informed. Whether you're just
