A light hearted guide offering step-by-step advice that empowers readers to understand and overcome the conflicts they face at work. Building on 20 years of workplace disputes, this book brings practical tools for resolving conflicts right into the employee’s hands. With a humorous and engaging approach, this book is a guide for everyone frustrated at work. The characters described are relatable, and the suggestions are described in a simple, easy-to-adopt plan. Why is conflict in every workplace? Because there are so many different types of people with different needs, and no idea how to work together. Clare Fowler provides a hilarious overview of 2 wonderful personalities and 18 difficult ones (Micromanager, Chatty Cathy, The Hulk, Inappropriate Ivan, etc.) and gives you strategies for dealing with them. Explaining common processes for resolving conflict, she provides a quick and ready guide for any employee hoping to manage conflict, rise above the fray, and move forward successfully with everyone they work with. She offers suggestions for preventing conflict from reoccurring. Worksheets and solutions explorers will help you to find an easy plan for rising above your office conflict.
Offers step-by-step expert advice that empowers women to understand and overcome the conflicts they face at work with coworkers and managers. Are you being harassed? Micromanaged? Or just plain annoyed by your gum-chewing, music-playing, lunch-stealing coworker? Are you ready to blow this popsicle stand and move on to a new job? Then let this book guide you through this process. Beginning with 15 common workplace personalities that you have likely encountered, this book helps you to diagnose your situation, and provides empowering strategies for dealing with this situation and preventing future disputes. Based on the latest research in the dispute resolution field, and decades of workplace mediation experience, these stories are based on real-life examples (though names have been changed to protect those who should be ashamed of themselves). Women are finally being given the training and opportunities to succeed in the workplace, but societal norms are still in the stone-age. This book offers concrete suggestions for women to determine their boundaries and strategies for reinforcing those boundaries. Women shouldn't have to choose between being a baby or a bully. Women have amazing empathic and social skills--so why not build on those skills, armed with years of research and ideas, to create the career you have worked for? Perhaps it's not just one mansplainer, or one frustrating coworker, but a whole department? Managerial style? Systemic issues? A toxic workplace that is in need of some major rebranding? This book is aimed at the frustrated employee, manager, conflict resolution practitioner, and HR office. There are simple skills to empower any employee. For the management team, learn how to design an effective training, identify red flags, triage employee concerns, and build a healthy workplace. As impossible as that may sound right now, it actually is achievable with some practical suggestions and a bit of work. So buckle up, grab some popcorn, and prepare for some great stories that will help you to take control of your worklife. This is a light-hearted guide for the heavy-hearted employee. This is the only book to take decades of conflict research and workplace examples and brings them to the hands of those who need this information: the workers going through difficult conflicts. The purpose of this book is to empower women in a frustrating office to not just understand the conflict but give them the tools to grow through it. This book takes the numerous academic studies about resolving workplace conflict, as well as experience from the mediation table, and provides a step-by-step guide for employees to resolve their own conflict. It is designed to be relatable, drawing upon numerous personalities, real examples, in a variety of settings, so that the reader can find comfort in knowing that others have worked through similar situations. The book is also humorous, to help ease the anxiety of a tense worker. The goal is to give the average employee the skills to understand and grow through their current workplace conflict. 15 frustrating workplace personalities and situations are described, and then examined from the female viewpoint or response.
This book includes the diverse personal histories of some of the founders, institutionalizers, and leaders of change in the filed of conflict resolution. The authors of the essays in this book play a variety of roles: mediator, facilitator, arbitrator, ombuds, academic, system designer, entrepreneur, leaders of public and private conflict resolution organizations, researcher, advocate for conflict resolution and critic of conflict resolution. The narratives of the contributors provide a way to understand the conflict resolution field and its principles.
Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!
Learn how to thrive in—or escape from—a toxic work environment. Toxic organizations are rife with conflict, fear, and anger. The environment causes people to have physiological responses as if they’re in a fight-or-flight situation. Healthy people become ill. Colds, flu and stress-related illnesses such as heart attacks are more common. By contrast, in resonant organizations, people take fewer sick days and turnover is low. People smile, make jokes, talk openly and help one another." - Annie McKee (author, consultant) Many employees experience the reality of bullying bosses, poisonous people, and soul-crushing cultures on a daily basis. Rising Above a Toxic Workplace tells authentic stories from today's workers who share how they cope, change, or quit. Candidly they open up about what they learned, what they wish they had done, and how to gain resilience. Insightfully illustrating from these accounts, authors Gary Chapman, Paul White, and Harold Myra blend their combined experiences in ministry and business to deliver hope and practical guidance to those who find themselves in an unhealthy work environment. Includes a Survival Guide and Toolkit full of strategies and realistic insights
Transform your school’s culture for the better In Rising Above, we meet Serenity Springs High School’s new school counselor Monica Sheppard as she is fielding a barrage of school conflict issues coming at her from what seems like every direction. Backed by a team of veteran school culture experts from different facets of education, author JC Pohl delivers an engaging, ripped-from-the-headlines narrative about a fictional school community devolving into chaos. With social media running out of control, teachers feeling burnt out, and a principal that has simply lost her way, Monica immerses herself into the school community and strives to bridge many of the divides that define contemporary school environments across the United States. The book includes insights from real-world experts, including Principal Dr. Pete Getz, relationship expert Emil Harker, LMFT, and school counselor educator Dr. Stephanie Eberts. It also offers: A comprehensive set of strategies and tools to help cure the ailments destroying school culture Insightful discussions of teacher-student, teacher-teacher, teacher-administration, teacher-parent, teacher-staff, and student-student conflict management and resolution A compelling narrative of a school leader rising above the chaos that surrounds her and showing readers a tangible pathway that leads to positive school conflict resolution An engrossing and essential read for principals, assistant principals, school counselors, and other district administrators, Rising Above also proves invaluable to K-12 teachers and higher education professors with an interest in building exemplary school cultures.
Every organization has its share of political drama: Personalities clash. Agendas compete. Turf wars erupt. But you need to work productively with your colleagues-even the challenging ones-for the good of your organization and your career. This guide will teach you how to: Build relationships with difficult people, gain allies and increase your sphere of influence, wrangle resources, move up without alienating your colleagues, avoid power games and petty rivalries, and claim credit when it's due.
OVER 600,000 COPIES SOLD! Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold) Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!” A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers. PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization. **(Please contact [email protected] if you purchased your book new and the access code is denied.) Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.
A practical and hilarious guide to getting difficult people off your back, for anyone pulling their hair out over an irritating colleague who's not technically breaking any rules From open floor plans and Zoom calls to Slack channels, the workplace has changed a lot over the years. But there’s one thing that never changes: you’ll always encounter jerks. Jerks at Work is the definitive guide to dealing with—and ultimately breaking free from—the overbearing bosses, irritating coworkers, and all-around difficult people who make work and life miserable. Social psychologist Tessa West has spent years leveraging science to help people solve interpersonal conflicts in the workplace. What she discovered is that most of our go-to tactics don’t work because they fail to address the specific motivations that drive bad behavior. In this book, she takes you on a rollicking deep dive of the seven jerks you’re most likely to encounter at the office, drawing on decades of original research to expose their inner workings and weak points—and ultimately deliver an effective game plan for stopping each type before they take you down with them. Jerks at Work is packed with everyday examples and clever strategies, such as how to: • Stop a Bulldozer from gaining influence by making sure they're not the first to speak up in meetings • Report a Kiss Up/Kick Downer to a manager who idolizes them without looking like the bad guy • Protect your high-achieving team from Free Riders without stifling collaboration • Use a Gaslighter’s tactics to beat them at their own game For anyone who’s said “I can’t stand that jerk!” more times than they’d like to admit, Jerks at Work is the ultimate playbook you wish you didn’t need but will always turn to.
“The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others’ thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement. Kusy and Holloway’s research reveals the warning signs that indicate a serious behavioral problem and identifies how this toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Their two-year, cutting-edge research study provides very specific actions that leaders need to take to reduce both the intensity and frequency of toxic personalities at work. No other book provides this menu of options from a systems perspective with practical relevance in real work situations. You’ll learn how to identify the toxic personality and describe the leader reactions and approaches that typically don’t work. Toxic Workplace! provides hands-on approaches that work with research-based strategies at the individual, team, and organizational level.Toxic Workplace! will provide new insights on how leaders lead, how organizational cultures sustain themselves, and how teams deal with toxic personalities.
