Improving Performance in Service Organizations
Improving Performance in Service Organizations

Author: Joyce Ann Miller

Publisher: Oxford University Press

Published: 2011-07-01

Total Pages: 256

ISBN-13: 0197607985

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Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

Minnesota Guidebook to State Agency Services
Minnesota Guidebook to State Agency Services

Author:

Publisher:

Published: 2001

Total Pages: 566

ISBN-13:

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Lists information about Minnesota state agencies, indicating who to see, forms needed to obtain services, advisory and financial assistance available, fees charged, and permits and licenses required.

Minnesota Politics and Government
Minnesota Politics and Government

Author: Daniel Judah Elazar

Publisher: U of Nebraska Press

Published: 1999-01-01

Total Pages: 302

ISBN-13: 9780803267145

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For the first time in decades, here is an in-depth look at Minnesota government and politics, providing a useful overview of the history, structure, and distinctive characteristics of the political system in the North Star State. Minnesota?s government is often held up as a role model for other states. Drawing on survey research, electoral analysis, interview data, and political experience, the authors examine contemporary politics in Minnesota, emphasizing in particular its long-standing moralistic dimension. Attention is given to the major components of the state?s political system: the constitution, legislature, courts, relationship to both the federal system and local governments, lobbying, elections, campaign finance, and public attitudes toward taxes and services. Equally important, the authors assess various enduring myths and views about Minnesota politics, including its legendary liberalism and citizen involvement in the political scene, and even consider how its new governor, former wrestler Jesse Ventura, fits into Minnesota?s traditions.

Prison Privatization
Prison Privatization

Author: Byron Eugene Price

Publisher: Bloomsbury Publishing USA

Published: 2012-09-20

Total Pages: 639

ISBN-13:

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This book examines the current state of both the theory and practice of prison privatization in the United States in the 21st century, providing a balanced compendium of research that allows readers to draw their own conclusions about this controversial subject. This three-volume set brings together noted scholars and experts in the field to provide a comprehensive treatment of the subject of privatized prisons in the United States. It is a definitive work on the topic that synthesizes current thought on both the theory and practice of prison privatization. Volume I provides a broad-brush overview of private prisons that discusses the history of prison privatization and examines the expansion of the private prison industry and the growth of inmate populations in the United States. Volume II focuses on the corrections industry itself, providing essays that explore the business models, profit motivations, economic factors, and operations of the corporations that offer corrections services, while Volume III explores the political and social environment of prison privatization. Academics, practitioners, policy makers, and advocates for and against private prisons will find this work useful and enlightening, while general readers can use the unbiased information to draw their own conclusions in respect to the merits of prison privatization.