Quality Management and Accounting in Service Industries
Quality Management and Accounting in Service Industries

Author: Wojciech Sadkowski

Publisher: Routledge

Published: 2022-05-17

Total Pages: 211

ISBN-13: 1000610861

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The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master’s and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Management Accounting in Public Service Decision Making
Management Accounting in Public Service Decision Making

Author: Malcolm J. Prowle

Publisher: Routledge

Published: 2020-12-28

Total Pages: 283

ISBN-13: 0429773056

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Radical changes to public service delivery have swept across many regions of the world. Management accounting methods are vital to support operational and strategic decision making in public services internationally. This book provides a comprehensive and “leading-edge” guide to the topic. Written by an expert scholar with practical experience of public service delivery, the book takes account of key trends such as increased demand for public services, financial austerity, technological change and enhanced performance management. A globally relevant book, informed by cutting edge academic research and benefitting from integrated case studies, this is essential reading for both students and practitioners involved with the financial aspects of public services management.

Managing Performance in the Public Sector
Managing Performance in the Public Sector

Author: Gerrit Van der Waldt

Publisher: Juta and Company Ltd

Published: 2004

Total Pages: 416

ISBN-13: 9780702165160

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Monitoring and ensuring effective, efficient, and economic use of resources in the public sector is addressed in this critical analysis. The importance of tracking performance for good governance is considered, as are the benefits of designing a departmental and human performance management system. Particular attention is paid to the difficult task of measuring worker performance in the public sector, where a wide array of unquantifiable variables must be examined. Various performance models, such as the Excellence Foundation and the Balance Scorecard, provide an invaluable resource of concepts, considerations, and challenges for improving public sector performance.

Schools and Workplaces
Schools and Workplaces

Author: DIANE Publishing Company

Publisher: DIANE Publishing

Published: 1996-05

Total Pages: 103

ISBN-13: 0788128868

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This report addresses the public's concern on the quality of education provided by elementary and secondary schools and on the productivity and performance of workers and their employers. This report examines schools and workplaces, especially as to how they relate in the following areas: work environment, human resources, and management processes. The majority of this report is a detailed, annotated bibliography of nearly 100 books, reports and articles, each containing: complete citation, practice, source of information, and findings and conclusions.

Municipal Management
Municipal Management

Author: Annelise Venter

Publisher: Juta and Company Ltd

Published: 2007

Total Pages: 276

ISBN-13: 9780702171222

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Book & CD. In a developmental state like South Africa, municipalities have the specific responsibility of generating growth and development in their areas of jurisdiction. Through consultative processes, municipal goals and functioning are in the public domain. As co-creator of the future of local communities, municipalities must master the totality of local governance. To do this, current and prospective municipal managers need to understand, for example: the role and functions of municipalities in South Africa; the constitutional dispensation as it affects municipalities; the strategic orientation of municipalities within the global and national contexts; the capacities and resources available; best practices as far as management processes, procedures and methods are concerned. The book explores the multifaceted nature of municipal management in South Africa and focuses the readers attention on selected key strategic issues such as: local economic development; local democracy; disaster risk reduction.

Principles of Accounting Volume 2 - Managerial Accounting
Principles of Accounting Volume 2 - Managerial Accounting

Author: Mitchell Franklin

Publisher:

Published: 2019-02-14

Total Pages: 746

ISBN-13: 9781680922943

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A less-expensive grayscale paperback version is available. Search for ISBN 9781680922936. Principles of Accounting is designed to meet the scope and sequence requirements of a two-semester accounting course that covers the fundamentals of financial and managerial accounting. This book is specifically designed to appeal to both accounting and non-accounting majors, exposing students to the core concepts of accounting in familiar ways to build a strong foundation that can be applied across business fields. Each chapter opens with a relatable real-life scenario for today's college student. Thoughtfully designed examples are presented throughout each chapter, allowing students to build on emerging accounting knowledge. Concepts are further reinforced through applicable connections to more detailed business processes. Students are immersed in the "why" as well as the "how" aspects of accounting in order to reinforce concepts and promote comprehension over rote memorization.

Public Productivity Through Quality and Strategic Management
Public Productivity Through Quality and Strategic Management

Author: Arie Halachmi

Publisher: IOS Press

Published: 1995

Total Pages: 290

ISBN-13: 9789051991895

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The book deals with the complexity of several concepts, like the following example. Quality is by no means a simple or single concept: it can mean compliance with pre-determined specifications of processes or outputs; it can mean assessment of outcomes or gatekeeping - in other words - assuring the quality of the inputs; etc. The parallels with measuring productivity are obvious: if you cannot get good handles on outputs, then use inputs (and then politicians wonder why productivity appears to stagnate in services). This problem of the simple becoming complicated was understood by the Japanese at the inception of their ``productivity movement'. Having carefully analyzed how Europe had adopted and adapted American productivity techniques and approaches and being faced with a turbulent system of industrial relations and a poor quality image, the initiators of the Japanese productivity movement came to the conclusion that at least a cease-fire and at best a treaty had to be negotiated between organised labour, management and government. The resulting 1955 productivity principles are being addressed in the book.

From Quality to Virtual Corporation
From Quality to Virtual Corporation

Author: H. K. Suhas

Publisher: CRC Press

Published: 2000

Total Pages: 290

ISBN-13: 9780849310157

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"This book shares the experiences of the author in implementing the Principles of Quality System in the Manufacturing and the Software Industry. Since more aned more sophisticated IT tools are being used to manage the data and the business, Enterprise Resource Planning (ERP) concept is being adopted by many industries, acronyms ERP and SAP are used as though they are synomyms; the present day managers need to have a good grounding not only in the manufacturing technology but also have an understanding of the overview of IT tools that are used in managing the industry... This book will be most useful to the senior graduate and postgraduate students, managers, professionals and engineers engaged in the fields of business administration and management, IT development, Quality Control management and those working in the areas that would directly influence the working of the industry."--P. 4 of cover.

Total Quality Management
Total Quality Management

Author: Poornima M. Charantimath

Publisher: Pearson Education India

Published: 2011

Total Pages: 690

ISBN-13: 8131792447

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The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.

EBOOK: Management Accounting, 7e
EBOOK: Management Accounting, 7e

Author: Carsten Rohde

Publisher: McGraw Hill

Published: 2024-09-23

Total Pages: 903

ISBN-13: 152684981X

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Management Accounting is a market-leading textbook that offers comprehensive coverage of cost and management accounting, understanding information for decision making, planning and controlling budgets and reporting, and understanding performance management in a strategic context. The much anticipated seventh edition places special emphasis on employability skills, and spotlights latest environmental, social and governance considerations. The book offers a balanced discussion of management accounting theory and practice and has been tailored specifically to courses across the UK and Europe. Retaining its student-friendly writing style and practical approach, it is the ideal text for students studying management accounting, from introductory through to advanced levels. Key Features: • Clear, user-friendly style • Focus on Practice boxes in every chapter illustrate precisely how management accounting theory affects companies, using examples from well-known companies and industry sectors. • Management Accounting in Action dialogues demonstrate topical issues in real world scenarios. • Chapter links throughout provide quick cross-referencing to show the connections between topics. • Review Questions designed to test you on material learned in a more formal style. New to this Edition: • Brand new Focus on Practice boxes based on the CGMA Competency Framework to showcase the variety of job roles within the field of accountancy, and to highlight key skills they may require. • Updated discussions and new sections on sustainability and corporate social responsibility, big data and data analytics, risk management post COVID-19, and graphing skills. • Fully updated questions, exercises, problems, and cases are categorized by level of difficulty to offer progressive learning for students. • Applying Excel Exercises have been expanded to further support student Excel skills Available on McGraw Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency. To learn more, visit mheducation.co.uk/connect