Quality Improvement for Property Management Services
Author: Edmond K. W. Cheng
Publisher:
Published: 2000
Total Pages: 570
ISBN-13:
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Author: Edmond K. W. Cheng
Publisher:
Published: 2000
Total Pages: 570
ISBN-13:
DOWNLOAD EBOOKAuthor: Stormy Friday
Publisher: John Wiley & Sons
Published: 1994-10-28
Total Pages: 244
ISBN-13: 9780471023227
DOWNLOAD EBOOKAs a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
Author: Gerardus Blokdyk
Publisher: Independently Published
Published: 2022-09-07
Total Pages: 0
ISBN-13:
DOWNLOAD EBOOKYou want to know how to know if and when your property will be inspected. In order to do that, you need the answer to does your organization have a property management or inventory system? The problem is what Property Management skills data will be collected, which makes you feel asking what happens if a property management organization fails? We believe there is an answer to problems like what return a property management organization do. We understand you need to make your property stand out amongst the oodles of properties advertised for lease which is why an answer to 'what does heir property management organization do?' is important. Here's how you do it with this book: 1. Find out the name and address of the property owner 2. Find all good property manager 3. Know if a unit or property is in your name or under a tenants name So, are improvement team members fully trained on Property Management skills? This Property Management Critical Questions Skills Assessment book puts you in control by letting you ask what's important, and in the meantime, ask yourself; who is the Property Management skills process owner? So you can stop wondering 'will team members regularly document their Property Management skills work?' and instead best prepare your property for rent. This Property Management Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Property Management challenges you're facing and generate better solutions to solve those problems. INCLUDES all the tools you need to an in-depth Property Management Skills Assessment. Featuring new and updated case-based questions, organized into seven core levels of Property Management maturity, this Skills Assessment will help you identify areas in which Property Management improvements can be made. In using the questions you will be better able to: Diagnose Property Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Property Management and process design strategies into practice according to best practice guidelines. Using the Skills Assessment tool gives you the Property Management Scorecard, enabling you to develop a clear picture of which Property Management areas need attention. Your purchase includes access to the Property Management skills assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
Author: Gordonington,
Publisher: Bloomsbury Publishing
Published: 1997-11-11
Total Pages: 217
ISBN-13: 1349142581
DOWNLOAD EBOOKIntended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Author: Gerardus Blokdyk
Publisher: 5starcooks
Published: 2018-10-18
Total Pages: 284
ISBN-13: 9780655434108
DOWNLOAD EBOOKWhat are the compelling business reasons for embarking on Property Management Systems? How do you improve Property Management Systems service perception, and satisfaction? How can the value of Property Management Systems be defined? Do you cover the five essential competencies: Communication, Collaboration, Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new Property Management Systems in a volatile global economy? What are the essentials of internal Property Management Systems management? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Property Management Systems investments work better. This Property Management Systems All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Property Management Systems Self-Assessment. Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Property Management Systems improvements can be made. In using the questions you will be better able to: - diagnose Property Management Systems projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Property Management Systems and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Property Management Systems Scorecard, you will develop a clear picture of which Property Management Systems areas need attention. Your purchase includes access details to the Property Management Systems self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerard Blokdyk
Publisher: Createspace Independent Publishing Platform
Published: 2018-06-06
Total Pages: 142
ISBN-13: 9781720528630
DOWNLOAD EBOOKHow much does Property management system help? Are there any constraints known that bear on the ability to perform Property management system work? How is the team addressing them? What tools and technologies are needed for a custom Property management system project? What is our formula for success in Property management system ? What would be the goal or target for a Property management system's improvement team? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Property management system investments work better. This Property management system All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Property management system Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Property management system improvements can be made. In using the questions you will be better able to: - diagnose Property management system projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Property management system and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Property management system Scorecard, you will develop a clear picture of which Property management system areas need attention. Your purchase includes access details to the Property management system self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher:
Published: 1998
Total Pages: 286
ISBN-13:
DOWNLOAD EBOOKAuthor: Brandon Turner
Publisher: Biggerpockets Publishing, LLC
Published: 2015-10-28
Total Pages: 370
ISBN-13: 9780990711759
DOWNLOAD EBOOKNo matter how great you are at finding good rental property deals, you could lose everything if you don't manage your properties correctly! But being a landlord doesn't have to mean middle-of-the-night phone calls, costly evictions, or daily frustrations with ungrateful tenants. Being a landlord can actually be fun IF you do it right. That's why Brandon and Heather Turner put together this comprehensive book that will change the way you think of being a landlord forever. Written with both new and experienced landlords in mind, The Book on Managing Rental Properties takes you on an insider tour of the Turners' management business, so you can discover exactly how they've been able to maximize their profit, minimize their stress, and have a blast doing it! Inside, you'll discover: - The subtle mindset shift that will increase your chance at success 100x! - Low-cost strategies for attracting the best tenants who won't rip you off. - 7 tenant types we'll NEVER rent to--and that you shouldn't either! - 19 provisions that your rental lease should have to protect YOU. - Practical tips on training your tenant to pay on time and stay long term. - How to take the pain and stress out of your bookkeeping and taxes. - And much more!
Author: The Art Of Service
Publisher: Independently Published
Published: 2022-09-22
Total Pages: 0
ISBN-13:
DOWNLOAD EBOOKYou want to know how to check who else is a member of the management organization. In order to do that, you need the answer to do you have the optimal project management team structure? The problem is does management have the right priorities among projects, which makes you feel asking does management have a written building management plan? We believe there is an answer to problems like does your organization have a property management or inventory system. We understand you need to recognize an objection which is why an answer to 'does the management agent have a local office?' is important. Here's how you do it with this book: 1. Recognize an Property Manager skills objection 2. Stay flexible and focused to recognize larger Property Manager skills results 3. Keep key subject matter experts in the loop So, is the data in your management plan too old? This Property Manager Critical Questions Skills Assessment book puts you in control by letting you ask what's important, and in the meantime, ask yourself; how is data used for program management and improvement? So you can stop wondering 'does the team have regular meetings?' and instead measure your service quality. This Property Manager Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Property Manager challenges you're facing and generate better solutions to solve those problems. INCLUDES all the tools you need to an in-depth Property Manager Skills Assessment. Featuring new and updated case-based questions, organized into seven core levels of Property Manager maturity, this Skills Assessment will help you identify areas in which Property Manager improvements can be made. In using the questions you will be better able to: Diagnose Property Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Property Manager and process design strategies into practice according to best practice guidelines. Using the Skills Assessment tool gives you the Property Manager Scorecard, enabling you to develop a clear picture of which Property Manager areas need attention. Your purchase includes access to the Property Manager skills assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
Author:
Publisher:
Published: 1992
Total Pages: 32
ISBN-13:
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