Organizational Change in the Human Services
Organizational Change in the Human Services

Author: Rebecca Ann Proehl

Publisher: SAGE

Published: 2001-08-15

Total Pages: 292

ISBN-13: 9780761922506

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Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external and internal challenges: The public demands better se rvices at more reasonable costs. Clientele is more diverse, more strat ified, and more vocal than ever. The organizations themselves must kee p up with rapid changes in technological innovation and labor-manageme nt relationships. Organizational Change: The Human Services Challenge looks at the context of organizational change, describes how individua ls and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, bu t tailored for human service organizations. Proehl also discusses in d epth labor union-management issues, the political strategies leaders m ust use to implement change, and how to build collaborative relationsh ips in human services.

Handbook for Management of Human Service Agencies
Handbook for Management of Human Service Agencies

Author: T. F. Riggar

Publisher: SIU Press

Published: 1986

Total Pages: 196

ISBN-13: 9780809312856

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A basic guide for individuals responsible for developing and/or operating comprehensive or specialized human service programs. Drawing on more than a decade of classroom experience and development and incorporating standards from the Commission on Accreditation of Rehabilitation Facilities (1985 Edition), Riggar and Matkin have created a management tool that is as practical for human service providers as it is for students. Here is the fundamental management knowledge required to establish or manage all types of human service programs and facilities. The text is organized into 23 sections that describe tasks ranging from con­structing mission statements and admis­sion criteria to developing start-up budgets and allocating space for both di­rect and indirect services. Each section provides definitions and guidelines, prac­tical examples, exercises, and selected references. While the focus is on the prac­tices of the private not-for-profit sector, those working in a profit-oriented setting will find many of the sections and ex­ercises to be valuable aids for developing, operating, and maintaining successful programs.

Measuring the Performance of Human Service Programs
Measuring the Performance of Human Service Programs

Author: Lawrence L. Martin

Publisher: SAGE

Published: 2010

Total Pages: 161

ISBN-13: 141297061X

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Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Effectively Managing and Leading Human Service Organizations
Effectively Managing and Leading Human Service Organizations

Author: Ralph Brody

Publisher: SAGE Publications

Published: 2013-11-21

Total Pages: 449

ISBN-13: 1483314979

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Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial success. Authors Ralph Brody and Murali Nair dissect and diagnose common workplace dilemmas, offering current and future managers the skills to implement positive changes in organizations large and small. Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.