Libraries and Key Performance Indicators
Libraries and Key Performance Indicators

Author: Leo Appleton

Publisher: Chandos Publishing

Published: 2017-07-27

Total Pages: 166

ISBN-13: 0081002556

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Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Measuring Quality
Measuring Quality

Author: Roswitha Poll

Publisher: München [Germany] : K.G. Saur

Published: 1996

Total Pages: 180

ISBN-13:

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The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Measuring Quality
Measuring Quality

Author: Roswitha Poll

Publisher: Walter de Gruyter

Published: 2008-11-03

Total Pages: 272

ISBN-13: 3598440286

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The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Putting Library Assessment Data to Work
Putting Library Assessment Data to Work

Author: Selena Killick

Publisher: Facet Publishing

Published: 2019-07-16

Total Pages: 192

ISBN-13: 1783302208

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Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Scientific Libraries
Scientific Libraries

Author: Tomas Lidman

Publisher: Elsevier

Published: 2008-01-31

Total Pages: 141

ISBN-13: 1780631219

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Scientific libraries have undergone dramatic changes since the end of the 1960s. This book explains and characterises these changes and main trends, and describes their consequences for libraries. The book presents an overview and an analysis of long-term developments in the field. Professionals within library and information sciences, together with students, will find the book of interest, enabling them to understand the situation of the libraries today and also prepare them for decisions about the future. - Summarises the author's unique practical experiences from 35 years of work within the field of library and information sciences - Analyses main trends from a holistic and long-term perspective - Provides the reader with the tools when trying to plan for and predict the future

Encyclopedia of Library and Information Science
Encyclopedia of Library and Information Science

Author: Allen Kent

Publisher: CRC Press

Published: 1989-09-26

Total Pages: 438

ISBN-13: 9780824720452

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"The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes. This thorough reference set--written by 1300 eminent, international experts--offers librarians, information/computer scientists, bibliographers, documentalists, systems analysts, and students, convenient access to the techniques and tools of both library and information science. Impeccably researched, cross referenced, alphabetized by subject, and generously illustrated, the Encyclopedia of Library and Information Science integrates the essential theoretical and practical information accumulating in this rapidly growing field."

Qualitative And Quantitative Methods In Libraries: Theory And Application - Proceedings Of The International Conference On Qqml2009
Qualitative And Quantitative Methods In Libraries: Theory And Application - Proceedings Of The International Conference On Qqml2009

Author: Anthi Katsirikou

Publisher: World Scientific

Published: 2010-01-18

Total Pages: 518

ISBN-13: 9814465291

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This volume is a valuable resource of research papers and applications presented at the Qualitative and Quantitative Methods in Libraries International Conference QQML2009, on the methodological tools used in library and information science. It provides the reader with a better understanding and holistic view on the subject and contains a plethora of invaluable methodologies and applications to a variety of information and library science. Qualitative and Quantitative Methods in Libraries will be suitable to students as a textbook, as well as to scientists and professionals.