NPS operation and management: hearing before the Subcommittee on National Parks of the Committee on Energy and Natural Resources, United States Senate, One Hundred Ninth Congress, first session, to review the National Park Service's business strategy for operation and management of the national park system, including development and implementation of business plans, use of business consulta
Now in a fully updated edition, this invaluable reference work is a fundamental resource for scholars, students, conservationists, and citizens interested in America's national park system. The extensive collection of documents illustrates the system's creation, development, and management. The documents include laws that established and shaped the system; policy statements on park management; Park Service self-evaluations; and outside studies by a range of scientists, conservation organizations, private groups, and businesses. A new appendix includes summaries of pivotal court cases that have further interpreted the Park Service mission.
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
The flagship publication of the National Parks Conservation Association, National Parks Magazine (circ. 340,000) fosters an appreciation of the natural and historic treasures found in the national parks, educates readers about the need to preserve those resources, and illustrates how member contributions drive our organization's park-protection efforts. National Parks Magazine uses images and language to convey our country's history and natural landscapes from Acadia to Zion, from Denali to the Everglades, and the 387 other park units in between.
Managing wildland fire in the U.S. is a challenge increasing in complexity & magnitude. The goals & actions presented in this report encourage a proactive approach to wildland fire to reduce its threat. Five major topic areas on the subject are addressed: the role of wildland fire in resource management; the use of wildland fire; preparedness & suppression; wildland/urban interface protection; & coordinated program management. Also presented are the guiding principle that are fundamental to wildland fire management & recommendations for fire management policies. Photos, graphs, & references.
