Mastering Human Relations
Author: Anthony Falikowski
Publisher: Scarborough, Ont. : Prentice Hall Allyn Bacon Canada
Published: 1999
Total Pages: 500
ISBN-13: 9780139061738
DOWNLOAD EBOOKPosts
Mastering Project Human Resource Management
Author: Harjit Singh
Publisher: FT Press
Published: 2014-12-12
Total Pages: 275
ISBN-13: 0133838072
DOWNLOAD EBOOKLearn powerful communications and stakeholder management techniques that dramatically improve your ability to deliver projects successfully! Unlike other project guides, which address these issues only in passing, Mastering Project Human Resource Management offers practical, real-world guidance, in-the-trenches insights, and proven applications. You'll learn how to: Identify stakeholders and initiate communications Plan for effective HR, communications, and stakeholder management Build, develop, and manage project teams capable of powerfully effective communication and stakeholder engagement Monitor, control, and optimize the effectiveness of your communication and engagement This book is part of a new series of six cutting-edge project management guides for both working practitioners and students. Like all books in this series, it offers deep practical insight into the successful design, management, and control of complex modern projects. Using real case studies and proven applications, expert authors show how multiple functions and disciplines can and must be integrated to achieve a successful outcome. Individually, these books focus on realistic, actionable solutions, not theory. Together, they provide comprehensive guidance for working project managers at all levels, as well as indispensable knowledge for anyone pursuing PMI/PMBOK certification or other accreditation in the field.
Data-Driven HR
Author: Bernard Marr
Publisher: Kogan Page Publishers
Published: 2018-04-03
Total Pages: 265
ISBN-13: 0749482478
DOWNLOAD EBOOKFINALIST: Business Book Awards 2019 - HR and Management Category Traditionally seen as a purely people function unconcerned with numbers, HR is now uniquely placed to use company data to drive performance, both of the people in the organization and the organization as a whole. Data-Driven HR is a practical guide which enables HR professionals to leverage the value of the vast amount of data available at their fingertips. Covering how to identify the most useful sources of data, collect information in a transparent way that is in line with data protection requirements and turn this data into tangible insights, this book marks a turning point for the HR profession. Covering all the key elements of HR including recruitment, employee engagement, performance management, wellbeing and training, Data-Driven HR examines the ways data can contribute to organizational success by, among other things, optimizing processes, driving performance and improving HR decision making. Packed with case studies and real-life examples, this is essential reading for all HR professionals looking to make a measurable difference in their organizations.
Predictive HR Analytics
Author: Dr Martin R. Edwards
Publisher: Kogan Page Publishers
Published: 2019-03-03
Total Pages: 537
ISBN-13: 0749484454
DOWNLOAD EBOOKHR metrics and organizational people-related data are an invaluable source of information from which to identify trends and patterns in order to make effective business decisions. But HR practitioners often lack the statistical and analytical know-how to fully harness the potential of this data. Predictive HR Analytics provides a clear, accessible framework for understanding and working with people analytics and advanced statistical techniques. Using the statistical package SPSS (with R syntax included), it takes readers step by step through worked examples, showing them how to carry out and interpret analyses of HR data in areas such as employee engagement, performance and turnover. Readers are shown how to use the results to enable them to develop effective evidence-based HR strategies. This second edition has been updated to include the latest material on machine learning, biased algorithms, data protection and GDPR considerations, a new example using survival analyses, and up-to-the-minute screenshots and examples with SPSS version 25. It is supported by a new appendix showing main R coding, and online resources consisting of SPSS and Excel data sets and R syntax with worked case study examples.
Taking Flight!
Author: Merrick Rosenberg
Publisher: FT Press
Published: 2012-11-04
Total Pages: 168
ISBN-13: 0133121364
DOWNLOAD EBOOKUse DISC to discover profound hidden patterns of human behavioral style, gain deeper self-awareness, maximize your personal strengths, and influence others more powerfully than ever before! Taking Flight illuminates the proven DISC four-style model of human behavior, and shows how to use it to become a far more effective leader, salesperson, or teacher; revitalize your career; build deeper personal relationships; fully leverage your natural gifts, and empower everyone around you. Drawing on their immense experience coaching executives and training world-class organizations, Merrick Rosenberg and Daniel Silvert introduce DISC through a fable that's quick, fun, and easy-to-understand. You'll discover why you "click" with some people and "clank" with others, and what really drives your decisions and actions. You'll learn exactly how to identify others' behavioral styles and choose the best ways to interact with them. You'll walk through creating a personal action plan for improvement -- and then systematically making the most of your strengths, working around your weaknesses, and supercharging your personal performance! If you're already familiar with DISC, this book will help you use it more effectively than ever before. If you're new to DISC, it will change your life -- just as it has for thousands before you!
Human Resource Management in Mastering Business in Asia Series
Author: Reiji Ohtaki
Publisher:
Published: 2005
Total Pages: 310
ISBN-13:
DOWNLOAD EBOOKMastering Business in Asia: Human Resource Management is a rare and timely book that explores talent management from an Asian angle. Written by consultants from one of the world's leading consultancies in human resource management , it is aimed at helping Asian managers understand the best practices in human resource management in order to accelerate growth in their own markets. It is required reading for any HR professionals and business managers working in Asia.
MASTERING RELATIONSHIPS THE 4 ELEMENTS OF CONNECTING WITH ANYONE.
Author: MORDECHAI. WEINBERGER LCSW
Publisher:
Published: 2017
Total Pages:
ISBN-13: 9781422619049
DOWNLOAD EBOOKThe Compassionate Geek
Author: Don R. Crawley
Publisher:
Published: 2013-10
Total Pages: 224
ISBN-13: 9780983660736
DOWNLOAD EBOOKNewly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
Mastering Coaching
Author: Max Landsberg
Publisher: Profile Books
Published: 2015-10-01
Total Pages: 194
ISBN-13: 1782831347
DOWNLOAD EBOOKCoaching is one of the most sought-after leadership skills - vital for anyone who wants to develop a team of people who will perform effectively, but are also motivated and relish working together. It's also a dynamic discipline which, in recent years, has developed and grown to embrace theory and practice from a wide range of other disciplines, frameworks and models. Mastering Coaching starts by asking what skills an effective coach must now possess to boost the performance of their coachees. In response, it summarises the most important research in areas such as neuroscience, sports psychology and mindfulness, positive psychology, mastery and goal-setting and offers a clear, simple and practical guide to how this new thinking can help coaches and managers to develop their own coaching practice. Written by Max Landsberg, executive coaching and professional development expert and author of the perennial bestseller The Tao of Coaching, Mastering Coaching goes beyond the basics of coaching by providing insights which offer a proven route map to coaching success. Practical and jargon-free, the book will equip readers with the techniques and tools necessary to take their coaching to the next level.
The Human Whisperer
Author: Steven Keyl
Publisher:
Published: 2017-12-05
Total Pages:
ISBN-13: 9780999515204
DOWNLOAD EBOOKAnimal Whisperers have developed a knowledge and rapport that facilitates their ability to change animal behavior. Most of us, however, don¿t have a horse. And, while we love our dogs and cats, the primary interactions in our life are with other people.The Human Whisperer will help you better relate to your own kind. Learn the science behind persuasive techniques to affect behavior, guide opinions, and influence beliefs!You won¿t be left in the deep woods of indecipherable scientific jargon! Practical advice will give you the skills to achieve your goals. Learn to:Exude charisma in any situationRead body language effectivelyIncrease rapport to deepen relationshipsKnow when someone is lyingUse persuasive techniques that really work!The Human Whisperer is a ¿soup to nuts¿ guide covering everything you need to become a difference-maker in your personal and business life. It all starts with you!
