Change is inevitable in any organization. Master Change, Maximize Success is a guide to understanding it and learning to make the most of the opportunities that it provides. This latest addition to the Positive Business series inspires with bold illustrations and a series of Work Solutions - practical exercises designed to teach success. Master Change, Maximize Success gives readers the tools to assess when change is necessary - to stay competitive, to innovate, to grow - and then how to create new strategies to energize managers, teams, and individuals. Authors Rebecca Potts and Jeanenne LaMarsh speak from their experience as consultants to address resistance to change, overcome common obstacles, and evaluate results - leading people and process with positive results.
Any great salesperson will tell you that mastering the fundamentals is the key to sales success. This latest addition to the Positive Business series is a comprehensive guide to every aspect of selling. Expert consultant Kristina Susac's unique approach gives readers a complete understanding of the entire sales process: from preparation, to presentation skills, to post-sale customer care and retention. Tools for understanding the customer's perspective are presented throughout, such as establishing rapport, developing listening skills, and identifying customer motives, issues, and needs. Susac's distinctive holistic approach addresses the emotional factors that impact the bottom line, such as motivation, life-work balance, rejection, adversity, and radiating a positive attitude. Step-by-step training exercises and practical real-world advice guarantee that readers will come away with the skills to make selling both a profitable and fulfilling experience from beginning to end.
One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information—and often not what you’d expect. A smile, for example, is usually considered welcoming. However, crook one corner of your mouth higher and you project superiority, subconsciously chasing other people away. This book explains how even the subtlest motions have meaning. Distilling decades of research, Without Saying a Word deciphers these unspoken signals: facial expressions, fleeting micro expressions, positive body language, negative body language, And much more! Discover which postures and gestures indicate confidence and build rapport—and which reveal disinterest, arrogance, or even aggression. Learn to end off-putting habits, accentuate good ones, and become an authentic and effective communicator. Exhibiting body language that is open, honest, and self-assured increases your social influence and enhances your skill as a negotiator while the ability to read the emotions and intentions of others is equally indispensable. Whether you’re making a presentation, pitching a project, or closing a deal, the right body language can be your best ally.
Teams, with the right management, are a highly effective and dynamic means of business organization -- one that increasing numbers of companies rely upon. This latest addition to the Positive Business series presents a core repertoire of skills and techniques for building better teams. Management consultant Michael West gives readers the tools to assemble the right team, shape a vision, articulate objectives, and assess progress. Established teams will benefit from strategies for problem solving, decision making, and managing teams in trouble. He also includes tips on creating a personal leadership style and coaching with finesse to help ensure healthy relationships within the team and across the company. Practical exercises called Work Solutions build expertise, while striking illustrations enhance the author's points on nearly every page. Through-out, West combines business and psychology for a holistic approach managers can use to lead their teams to greatness.
"Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again." – Marshall Goldsmith, author of the #1 New York Times bestseller, Triggers. "Randy Kesterson recognizes that much of the energy that organizations put into Lean and Six Sigma improvements is wasted when the results are not applied effectively due to the organization’s resistance to change." – Ellen Domb, Ph.D. PQR, one of the world’s top 50 quality experts at QualityGurus.com "Finally, a book that recognizes that most organizations are on the left side of the FAT–LEAN continuum. Far too many organizations think they are Lean/Six Sigma mature only to realize that they aren’t even close." – Gerhard Plenert, Ph.D., serves as Director of Executive Education, Shingo Institute, Home of the Shingo Prize The Intersection of Change Management and Lean Six Sigma: The Basics for Black Belts and Change Agents is for Lean and Six Sigma professionals working inside organizations with low Lean maturity and significant resistance to change. Written by a business executive and certified Lean Six Sigma black belt, this book: Provides sound, innovative practices for those interested in successfully navigating organizational change. Focuses on culture change and mindsets, not just tools and applications. Stresses effective communication ensuring that various stakeholders understand the reasons for the change, the benefits, and the details. Illustrates how the benefits of Lean and Six Sigma initiatives can benefit the change management process. This book pinpoints and examines the intersection of change management and Lean Six Sigma. It features interviews with change management practitioners (executives, project managers, and black belts) and provides pertinent case studies detailing successful and failed changes.
Are you stuck in an unsatisfying job or feel like you’re in the wrong profession? An industry that just isn’t a fit? Don’t just settle but succeed in the right career! Get unstuck and land a new career—one you’re genuinely passionate about. Switchers helps you realize that dream. Written by celebrated career coach and psychologist Dr. Dawn Graham, the book provides proven strategies that will get you where you want to go. The first step is to recognize that the usual rules and job search tools won’t work for you. Resumes and job boards were designed with traditional applicants in mind. As a career switcher, you have to go beyond the basics, using tactics tailor-made to ensure your candidacy stands out. In Switchers, Dr. Graham reveals how to: Understand the concerns of hiring managers Craft a resume that catches their attention within six seconds Spotlight transferable skills that companies covet Rebrand yourself—aligning your professional identity with your new aspirations Reach decision-makers by recruiting “ambassadors” from within your network Nail interviews by turning tough questions to your advantage Convince skeptical employers to shelve their assumptions and take a chance on you Negotiate a competitive salary and benefits package Packed with psychological insights, practical exercises, and inspiring success stories, Switchers helps you leap over obstacles and into a whole new field. This guide will help you pull off the most daring—and fulfilling—career move of your life!
Dr. Joseph Murphy’s classic book The Power of Your Subconscious Mind was first published in 1963 and became an immediate bestseller; it was acclaimed as one of the best self-help guides ever written. Following the success of this work, Dr. Murphy lectured to thousands of people around the world, and millions tuned in to his daily radio program. In his lectures, he pointed out how real people have radically improved their lives by applying specific aspects of his concepts. Now, these lectures have been combined, edited, and updated in six books that bring Dr. Murphy’s teachings into the 21st century and provide readers with his proven tools on how to program their subconscious minds so that they can radically improve their lives. This is Book 2 of the series. Within these pages, Dr. Murphy shares his four-step master key to wealth to guide you to abundance and continuing prosperity. By following this plan, a salesman quintupled his income, a minister funded the rebuilding of a church for a previously impoverished congregation, and many other success stories took place that will inspire and amaze you!
