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Author: Great Britain. Office of Government Commerce Staff
Publisher:
Published: 2007-10
Total Pages: 47
ISBN-13: 9780113310654
DOWNLOAD EBOOKSupersedes 2005 edition (ISBN 9780113309757). Single copies (53p.: figs, tables). Superseded by 2012 ed. (ISBN 9780113313549)
Author:
Publisher: The Stationery Office
Published: 2010-03
Total Pages: 56
ISBN-13: 9780113311262
DOWNLOAD EBOOKAuthor: Neil Russell-Jones
Publisher: Pocketbooks
Published: 2016-07-31
Total Pages: 114
ISBN-13: 190707869X
DOWNLOAD EBOOKThe Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 4th edition this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.
Author: Stewart Wright
Publisher: Management Pocketbooks
Published: 2015-09-16
Total Pages: 130
ISBN-13: 190707760X
DOWNLOAD EBOOKRecruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer. Under 'attracting the right candidates', the pocketbook looks at advertising methods, using the internet, employing recruitment agencies and recruiting internally. Selection methods addressed include psychometric tests, personality questionnaires, assessment centres, presentations and work sample exercises. The final chapter covers how to pull all the selection information together, references, medicals, handling unsuccessful candidates and making the eventual offer. Complementing this new title are two other existing pocketbooks, The Interviewer's Pocketbook and The Succeeding At Interviews Pocketbook.
Author: David Alexander
Publisher: Management Pocketbooks
Published: 2013-01-01
Total Pages: 131
ISBN-13: 1908284331
DOWNLOAD EBOOKAn effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment. Consumers are becoming more empowered and turning to channels where they can access their own personal information, have more say in how that information is used, and manage how often they receive marketing materials. They have the ability to compare and analyse product and service offerings without the need for interaction with suppliers. This book explains how organisations can build more effective engagement strategies that provide outstanding customer support and drive business value. There is a section describing the contribution needed from departments within organisations, including how to keep investors informed and supportive of CRM initiatives, leading to the delivery of the customer promise and business results.
Author: Alice Daugherty
Publisher: Emerald Group Publishing
Published: 2018-05-11
Total Pages: 367
ISBN-13: 1787548376
DOWNLOAD EBOOKThis volume of Advances in Library Administration and Organization attempts to put project management into the toolboxes of library administrators through overviews of concepts, analyses of experiences, and forecasts for the use of project management within the profession.
Author: Great Britain: Cabinet Office
Publisher:
Published: 2014-06-04
Total Pages: 78
ISBN-13: 9780113313532
DOWNLOAD EBOOKSingle copy of a 2012 publication originally published as a pack of 10 copies (ISBN 9780113313532), which is still available
Author: Lynne Walley
Publisher: Management Pocketbooks
Published: 2016-09-23
Total Pages: 113
ISBN-13: 1906610886
DOWNLOAD EBOOKCentral to the Advanced Coaching Pocketbook is SPACE, a 5-step model enabling coaches to reflect on and assess their own approach to coaching, and deepen their awareness of the coaching process. HR and OD professionals wanting to create a coaching culture will also find the tips and tools beneficial. Each step of the model is described in a separate chapter, and for each step the author recommends appropriate tools designed to put the theory firmly into practice. Exercises and graphic devices help to embed the understanding. SPACE was tested by practitioners across the UK and further afield. How they applied the model in practice was subsequently surveyed and their responses used to inform the model and its description in this pocketbook. “The survey results give real insight into the different aspects of coaching”, an enthusiastic Lynne Walley declares.
Author: Duncan Cartlidge
Publisher: Taylor & Francis
Published: 2024-07-18
Total Pages: 269
ISBN-13: 1040088317
DOWNLOAD EBOOKThe third edition of the Construction Project Manager’s Pocket Book continues to guide and educate readers on the broad range of essential skills required to be a successful construction project manager. The book introduces the generic skills required by any project manager, before tackling the core skills and activities of a construction project manager with direct reference to the RIBA Plan of Work and the OGC Gateway. Key features and coverage in the new edition include: · a step-by-step explanation of construction project management from pre-construction to occupancy, · hard and soft skills, including ethics, leadership, team building, · procurement strategies, · supply chain and contract management, · feasibility studies / development appraisals, · environmental issues, · digital tools and · occupancy activities. The updates in this new edition take account of all regulatory and legislative changes, and also changing market conditions and working trends. This is the ideal concise reference that no project manager, construction manager, architect or quantity surveyor should be without.
Author: Duncan Cartlidge
Publisher: Routledge
Published: 2017-03-16
Total Pages: 478
ISBN-13: 1315519313
DOWNLOAD EBOOKThe third edition of the Quantity Surveyor’s Pocket Book has been updated in line with NRM1, NRM2 and NRM3, and remains a must-have guide for students and qualified practitioners. Its focused coverage of the data, techniques and skills essential to the quantity surveying role makes it an invaluable companion for everything from initial cost advice to the final account stage. Key features and updates included in this new edition: an up-to-date analysis of NRM1, 2 and 3; measurement and estimating examples in NRM2 format; changes in procurement practice; changes in professional development, guidance notes and schemes of work; the increased use of NEC3 form of contract; the impact of BIM. This text includes recommended formats for cost plans, developer’s budgets, financial reports, financial statements and final accounts. This is the ideal concise reference for quantity surveyors, project and commercial managers, and students of any of the above.
