The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 3rd edition this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.
In order to remain competitive in increasingly aggressive markets managers must adopt a positive attitude towards change. Successful managers know how to embrace change with an open mind and use it as a stimulus for new ideas, enthusiasm and progress.
Written for leaders at all levels - strategic, organisational and team level - the Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. This 2nd edition sees the addition of a new section about leaders and social responsibility. "Contemporary business leaders must be aware of the major forces shaping society today and understand how their organisations need to respond and contribute to these challenges", author Fiona Dent writes. She is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop. "With admirable clarity, Fiona Dent distils the salient leadership issues and skills. Every potential leader and every leader with potential should find a place for this book in their pocket or bag." Philip Hodgson, Director of Leadership Programmes, Ashridge "A practical, easy to use guide for all levels of leadership. It covers a broad range of topics in sufficient detail to make it usable both for fresh learning and for reference." Richard Nicholson, Management Development Manager, Novartis Pharmaceuticals UK Ltd
The Change Management Pocket Guide is a fantastic resource for people who need to make change happen. This tactical, hands-on guide will lead you through the steps of the entire process from planning for change through sustaining new ways. It includes 27 valuable change management tools that can be adapted to fit any team or organization's situation.
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
The necessity to deal with change has never been greater. Organisational survival depends upon it. Yet, far more than half of all change projects fail, with expensive consequences. The Transformative Change Pocketbook equips managers and leaders with the essentials to deliver organisational change and transformation, either working independently or through aligning a team of individual experts to work productively together. The book is structured around a model, 'the 7 C's of Change', that examines in detail the steps to be taken in each of the key stages of a change journey. Clarifying and Co-ordinating the change programme come first, followed by building Capability, gaining Commitment and creating Change Champions. Communicating the change and Cementing it (making it stick) complete the journey. Teams working on a change project may find they have to address the stages in the order of their own priority and there are self-diagnostic tools to help in assessing this priority and evaluating progress against each of the '7 C's'.
According to The Personal Success Pocketbook the definition of success is different for each person. But, however you define it there are ways to help you achieve more of what you want from life. Author Paul Hayden, who has also written the popular Learner's Pocketbook, stresses the need to identify your personal motivators and drivers, and establish what your priorities are. Then you can plan your goals, and the necessary actions. The book is built around a 'Plan, Act, Review' structure, and contains questionnaires and activities to get you thinking. Training Journal, which gave the Pocketbook a 4-star recommendation, said in its review: 'A useful reference source with lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development'.
The second edition of the Construction Project Manager’s Pocket Book maintains its coverage of a broad range of project management skills, from technical expertise to leadership, negotiation, team building and communication. However, this new edition has been updated to include: revisions to the CDM regulations, changes to the standard forms of contract and other documentation used by the project manager, the impact of BIM and emerging technologies, implications of Brexit on EU public procurement, other new procurement trends, and ethics and the project manager. Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work throughout. This is the ideal concise reference which no project manager, construction manager, architect or quantity surveyor should be without.
Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available – such as web cams, polls, messaging windows, whiteboards and breakout rooms – and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors’ top 21 tips for successful webinars end the pocketbook on a practical note. Virtually the best advice there is!
Empowerment is often confused with delegation and, wrongly, is often seen as a form of power or authority over another person. The authors of The Empowerment Pocketbook prefer to liken empowerment to a licence that is issued only after those concerned have proven their ability and only when the scope and conditions of the activity to which the licence applies are clearly defined. This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback.
