Better Regulation in Europe: Portugal 2010

Better Regulation in Europe: Portugal 2010

Author: OECD

Publisher: OECD Publishing

Published: 2010-03-26

Total Pages: 125

ISBN-13: 9264084576

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Maps and analyses the core issues which together make up effective regulatory management in Portugal, laying down a framework of what should be driving regulatory policy and reform in the future.


OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

Author: OECD

Publisher: OECD Publishing

Published: 2009-10-02

Total Pages: 242

ISBN-13: 9264059415

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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.


Handbook of Research on Managing and Influencing Consumer Behavior

Handbook of Research on Managing and Influencing Consumer Behavior

Author: Kaufmann, Hans-Ruediger

Publisher: IGI Global

Published: 2014-10-31

Total Pages: 764

ISBN-13: 1466665483

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In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior. The Handbook of Research on Managing and Influencing Consumer Behavior discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows. This comprehensive reference work highlights the changes that the Internet and social media have brought to consumer behavior, and is of great use to marketers, businesses, academics, students, researchers, and professionals.