A previously hidden corner of history reveals that the Palmer family of Alabama named their children after northern Union heroes like Sherman and Grant rather than Confederate favorites such as Jackson and Lee. Margaret M. Storey's welcome study uncovers and explores those Alabamians who, like the Palmers, maintained allegiance to the Union when their state seceded in 1861 - and beyond. Though slavery was widespread and antislavery sentiment rare in Alabama, there emerged a small loyalist population, mostly in the northern counties, that persisted in the face of overwhelming odds against their cause. Storey's extensive, groundbreaking research discloses a socioeconomically diverse group that included slaveholders and nonslaveholders, business people, professionals, farmers, and blacks. Narratives of their wartime experiences, culled by Storey from the papers of the Southern Claims Commission - a federal agency established in 1871 to consider the wartime property damage claims of loyal white and black southerners - indicate in astonishingly rich detail the chaos and destruction that occurred on the southern home front. Alabama. And by treating the years 1861-1874 as a whole, she clearly connects loyalists' sometimes brutal wartime treatment with their postwar behavior. Ties among kin and neighbors as well as between masters and slaves shaped and sustained unionists' ability to oppose the Confederacy and aid the North. After the war, those same ties fueled loyalists' resistance to Democratic control and gave rise to their demands that only the truly loyal receive authority in the South. By extending the study of unionism into the Deep South, Storey sheds important light on the internal strife of the Confederacy as well as the nature of resistance itself.
Though slavery was widespread and antislavery sentiment rare in Alabama, there emerged a small loyalist population, mostly in the northern counties, that persisted in the face of overwhelming odds against their cause. Margaret M. Storey’s welcome study uncovers and explores those Alabamians who maintained allegiance to the Union when their state seceded in 1861—and beyond. Storey’s extensive, groundbreaking research discloses a socioeconomically diverse group that included slaveholders and nonslaveholders, business people, professionals, farmers, and blacks. By considering the years 1861–1874 as a whole, she clearly connects loyalists’ sometimes brutal wartime treatment with their postwar behavior.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Inspired by Garden & Gun magazine’s popular “Good Dog” column, a rich collection of true stories celebrating the unique relationship between humans and their canine companions, penned by some of today’s top writers, including Jon Meacham, Roy Blount, Jr, Dominique Browning, and P.J. O’Rourke. When Garden & Gun magazine debuted a column aptly named “Good Dog,” it quickly became one of the publication’s most popular features in print. Now, Editor-in-Chief David DiBennedetto (proud owner of a Boykin spaniel) and the editors of G&G have gathered the most memorable stories, as well as original pieces, in this collection of essays written by some of most notable dog owners in literature and journalism. Good Dog offers memorable, beautifully written stories of dog ownership, companionship, friendship, and kinship. From the troublemakers who can’t be fenced in to the lifelong companions who won’t leave our sides, this poignant anthology showcases man’s best friend through all of his most endearing—and sometimes maddening—attributes. By turns inspirational and humorous (just like the dogs we love), Good Dog is a must-have collection for dog lovers everywhere.
Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business
A witty, provocative, story-filled inquiry into the indispensable virtue of loyalty—a tricky ideal that gets tangled and compromised when loyalties collide (as they inevitably do), but a virtue the author, a prizewinning columnist for The Wall Street Journal, says is as essential as it is impossible. Felten illustrates the push and pull of loyalties— from the ancient Greeks to Facebook—with stories and scenarios in which conflicting would-be moral trump cards trap the unlucky in painful ethical dilemmas. The foundation of our greatest satisfactions in life, loyalty also proves to be the root of much misery. Can we escape the excruciating predicaments when loyalties are at loggerheads? Can we avoid betraying and being betrayed? When looking for love and friendship—the things that make life worthwhile—we are looking for loyalty. Who can we count on? And who can count on us? These are the essential (and uncomfortable) questions loyalty poses. Loyalty and betrayal are the stuff of the great stories that move us: Agamemnon, Huck Finn, Brutus, Antigone, Judas. When is loyalty right, and when does the virtue become a vice? As Felten writes in his thoughtful and entertaining book, loyalty is vexing. It forces us to choose who and what counts most in our lives—from siding with one friend over another to favoring our own children over others. It forces us to confront the conflicting claims of fidelity to country, community, company, church, and even ourselves. Loyalty demands we make decisions that define who we are.
#1 New York Times Bestseller now in paperback with new material The inspiration for The Comey Rule, the Showtime limited series starring Jeff Daniels premiering September 2020 In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.
This book is like no other you have read. You will find it intriguing and inspirational. You are taken on a unique journey of a man, Karl, faced with remarkable struggles, and his personal walk with God to help him survive. The story begins with the conflict of his religious upbringing and sexual orientation. Raised in a traditional Baptist faith which vehemently objects gays, he struggles to find meaning in life beginning at just eight years old. Pressure from his family to be the "perfect" child compounds his struggle, leaving him broken and confused. In an ironic parallel of homophobia and bigotry, Karl seeks acceptance for being gay as his parents once sought acceptance for being African American. He decides to leave home to establish his own identity and meets David, a powerhouse who takes him on a magic carpet ride of discovery and self-acceptance. Wise men say only fools rush in, but Karl doesn't listen. He is hungry for love and adventure but ends up with a little more than he bargained for. David's mix of sugar and spice takes Karl's breath away, and he builds his life around the most unique man he has ever met. Soon afterwards, Karl makes a best friend, Sam, and the trio develops a family based on unconditional love. The tie that binds them is their hunger to be loved simply as they are and not what others want them to be. What makes their story special is that they learn to love themselves notwithstanding the rejection of others and without the support of their families. From out of nowhere, tragedies strike that nearly destroy Karl to his core. He suddenly encounters a life he no longer recognizes and halts at the crossroad to destruction. Completely on his own, he struggles to reconcile his past from his future. The only thing he has is the faith he fostered as a little boy - which still conflicts with his adult identity. He is rescued by Robert, a chivalrous man. Like a broken doll and a damaged bird, Robert delicately pieces Karl back toge
It's been said that if you want a friend in Washington, you should buy a dog. Unfortunately, there's some truth to that: there are few places in the world where the turncoats and careerists are so highly rewarded and where loyalty is equated with stupidity. Luckily, another bit of wisdom about the Beltway is also true: the people in Washington aren't like the ones in the rest of the country. The American people treasure loyalty. They stick by a friend when he needs them. They forgive him when he's wrong. They understand the difference between politics and friendship. They are true to their ideals and their schools, loyal to their families and their God. In Stickin', the always colorful and insightful political strategist James Carville, who has been accused of being loyal, examines this much-maligned and misunderstood political good. Along the way, he looks at loyalty in the family and among friends, in theory and in practice. He praises some loyal people and skewers some deserving backstabbers. And, of course, it wouldn't be a Carville book if he didn't provide recipes for some good home cooking.
