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Author: Rhonda Pollero
Publisher: Kensington Books
Published: 2008
Total Pages: 324
ISBN-13: 9780758215581
DOWNLOAD EBOOKWest Palm Beach paralegal, discount shopping queen, and slacker extraordinaire Finley Anderson Tanner discovers she has a knack for sleuthing when her boss forces her to help a client prove that her husband's death was no accident, with the help of a sexy P.I. Reprint.
Author: Lucy Sykes
Publisher: Anchor
Published: 2016-05-03
Total Pages: 354
ISBN-13: 1101872209
DOWNLOAD EBOOKAs editor in chief of Glossy magazine, Imogen Tate is queen of the fashion world … until Eve, her conniving twenty-something former assistant, returns from business school with plans to knock Imogen off her pedestal, take over her job, and re-launch Glossy as an app. Suddenly, the Louboutin is on the other foot; Imogen may have Alexander Wang and Diane von Furstenberg on speed dial, but she doesn’t know Facebook from Foursquare and once got her phone stuck in Japanese for three days. But Imogen will do anything to reclaim her kingdom—even if it means channeling her inner millennial and going head to head with a social-media monster.
Author: Barbara Allan
Publisher: Kensington Books
Published: 2011-03-01
Total Pages: 240
ISBN-13: 0758268300
DOWNLOAD EBOOKWhen her "charmingly eccentric" mother Vivian is accused of killing mousy-haired busybody Connie Grimes after they were both involved in a bit of a scuffle, Brandy Borne must find the truth, which immerses her in a scandal involving questionable antiques and dark family secrets.
Author: Kal Raustiala (jurist.)
Publisher: Oxford University Press
Published: 2012-12-13
Total Pages: 281
ISBN-13: 0195399781
DOWNLOAD EBOOKDriven by a counterintuitive thesis that has been highlighted in both The New Yorker and The New York Times¸ The Knockoff Economy is an engrossing and highly entertaining tour through the economic sectors where piracy both rules and invigorates.
Author: Tim Phillips
Publisher: Kogan Page Publishers
Published: 2007-03-03
Total Pages: 260
ISBN-13: 9780749449414
DOWNLOAD EBOOKBased on interviews with victims, investigators, and the people who sell counterfeits, "Knockoff" reveals the link between what we see as innocent fakes and organized crime.
Author: Jeffrey H. Gitomer
Publisher: Amacom Books
Published: 1999
Total Pages: 224
ISBN-13: 9780814470305
DOWNLOAD EBOOKThe successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: Mark Douglas
Publisher: Trafford Publishing
Published: 2012-10
Total Pages: 319
ISBN-13: 1466957808
DOWNLOAD EBOOKLee Harrison Stewart, seaman apprentice and seaman, USN-EV, served on the USS Hoquiam (PF-5) as a radioman during the first two years of the Korean "Conflict" (later labeled a "war.") In this third book in his series on the USS Hoquiam PF-5, he brings the experiences of young sailor in the 1950s to life. The Hoquiam, after being recommissioned in Yokosuka, Japan, sailed in harm's way off the east coast of North Korea. It participated in all the east coast landings and the Hungnam evacuation. This story begins where Road to Hungnam ended-back in Yokosuka on New Year's Eve, 1950, for a few weeks of pier-side overhaul, as the crew winds down from Hungnam. There is hard work preparing the ship for a new assignment to Task Force Ninety-Five off Wonsan, North Korea. Still, there's time for romance and hijinks on liberty in Yokosuka and later in Sasebo, Japan. The Hoquiam's crew sees a full range of work in the next assignment period-including work they detest with the Service Force, firing remote-controlled target aircraft for other ships to shoot at, days spent on submarine patrol (when they doubled as targets for the North Korean or Chinese gunners in Wonsan caves), convoy escort duty, and the best assignment of all-shooting at the potbellied narrow-gauge trains coming down from Mongolia. Eventually, the crew of the Hoquiam again sails for Yokosuka and prepares for yet another trip to the Korean bomb line.
Author: Chip Bell
Publisher: AMACOM
Published: 2013-05-01
Total Pages: 250
ISBN-13: 0814432050
DOWNLOAD EBOOKYou may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Author: Richard Stevenson
Publisher: Bywater Books
Published: 2022-04-26
Total Pages: 239
ISBN-13: 1612942326
DOWNLOAD EBOOKLambda Literary Award-winning author delves into the sudden and extraordinary wave of gay-bashing in 1940s Philadelphia. It's steaming August in post-war Philadelphia. Clifford Waterman, dishonorably discharged from the Army for "an indecent act with a native" in Cairo, can't go back to his job as a police detective and is struggling to make a go of it as a private investigator. He's soon hired to help a young man caught in a gay bar raid who can't afford the $500 bribe a corrupt judge demands to make a "morals charge" go away. In the blink of an eye, an entire gay neighborhood is suddenly under siege, and Waterman has to find out why the cops, courts, and the city powers that be have unleashed a wave of brutal gay-bashing—astonishing even for that time and place. Kept moving by Jim Beam, bluesy jazz, and a stubborn sense of outsider's pride, Waterman makes his way through Philadelphia's social, political, and financial swamp to rescue a few unlucky souls and inflict at least a bit of damage to the rotten system that would lead to the Stonewall rebellion in New York City 22 years later.
Author: William Miller
Publisher: AMACOM/American Management Association
Published: 2005
Total Pages: 176
ISBN-13: 0814428711
DOWNLOAD EBOOKAnother knockout in the grand tradition of "Knock Your Socks Off Service"!
