ITIL® 4 – A Pocket Guide
ITIL® 4 – A Pocket Guide

Author: Jan van Bon

Publisher: Van Haren

Published: 2019-04-30

Total Pages: 141

ISBN-13: 9401804400

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The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Itil 4: Digital and It Strategy
Itil 4: Digital and It Strategy

Author: Axelos Global Best Practice

Publisher: Itil Managing Professional

Published: 2021-07-06

Total Pages: 254

ISBN-13: 9780113316489

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Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author: Claire Agutter

Publisher: IT Governance Ltd

Published: 2020-04-28

Total Pages: 211

ISBN-13: 1787782204

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ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL 4 Managing Professional
ITIL 4 Managing Professional

Author: Axelos

Publisher:

Published: 2020

Total Pages:

ISBN-13: 9780113316380

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Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Multimedia and Communications Technology
Multimedia and Communications Technology

Author: Steve Heath

Publisher: CRC Press

Published: 1999-07-13

Total Pages: 352

ISBN-13: 1136025707

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Multimedia and Communications Technology is a practical explanation of the technologies that bring together existing products such as the PC, telephone and television. It is precisely this revolution that the book addresses - offering an up to date technical overview of developments in PC technology, video and audio compression, telecommunications and many other disciplines. Written as a series of tutorials, the book starts with the fundamental techniques of digital audio and video, moving on to compression techniques such as JPEG and MPEG. The delivery systems for multimedia are then covered, starting with the CD and on to telephones, local and wide area networks and ATM and ASDL. The final chapters describe how these technologies are brought together in some key applications: · video conferencing · digital video broadcasting · video on demand · interactive television Steve Heath is responsible for European Strategy and Technology Development at Motorola. He has had many years experience in computer design and has presented papers on multimedia technology at international conferences. He is a well known technical writer and has written fourteen other books for Focal Press, Newnes and Butterworth-Heinemann.

ITIL 4 Strategic Leader
ITIL 4 Strategic Leader

Author: AXELOS

Publisher: Tso, the Stationery Office

Published: 2020-09-25

Total Pages: 254

ISBN-13: 9780113316496

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The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.

ITIL® 4 Direct, Plan, Improve Glossary (DPI) Courseware
ITIL® 4 Direct, Plan, Improve Glossary (DPI) Courseware

Author: Learning Solutions

Publisher: Van Haren

Published: 2020-03-09

Total Pages: 203

ISBN-13: 9401806128

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This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification
ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

Author: Claire Agutter

Publisher: IT Governance Ltd

Published: 2021-02-25

Total Pages: 194

ISBN-13: 1787782832

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ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

ITIL Foundation Essentials
ITIL Foundation Essentials

Author: Claire Agutter

Publisher: IT Governance Publishing

Published: 2012-09-06

Total Pages: 140

ISBN-13: 1849284008

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ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.