ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
Today's digital cameras continue to produce increasingly higher definition image data files, making high resolution, large-format output possible. As printing technology moves forward at an equally fast pace, the new inkjet printers are capable of printing with great precision at a very fine resolution, providing an amazing tonal range and significantly superior image permanence at a more affordable price. In the hands of knowledgeable photographers, these printers are able to produce prints that are comparable to the highest quality darkroom prints on fine art paper. The third edition of this best-selling book provides the necessary foundation for successful fine art printing: the understanding of color management, profiling, paper, and inks. It offers advice on selecting an appropriate printer for long-lasting fine art prints, demonstrates how to set up the printing workflow and select a suitable paper for your subject, and guides you step-by-step through the process of converting an image file to an outstanding fine art print. This new edition covers the most recent lines of high-end inkjet printers, photo papers, and devices for monitor and printer profiling. It also addresses the printing dialogs and some new features of Photoshop CS6.
A hands-on, interactive guide to managing your monday and building your financial future Many of the worksheets in this book are available online and can be saved, printed, and recalculated at any time. Go to: WSJ.com/BookTools Understanding your money, and getting it to work for you, is more important today than it ever was, because you alone are responsible for every aspect of your financial life, from managing your day-to-day living expenses to planning a college savings fund and, ultimately, retirement. The sooner you start taking control of your financial life the better, and there’s no greater authority on financial matters than The Wall Street Journal. This workbook takes the mystery out of personal finance and addresses every topic you’ll need to master, from building a solid financial base to growing your financial assets. Worksheets, charts, and step-by-step instructions throughout help you do the math and work through the basics, making it quick and easy to organize your cash and eventually build wealth. Learn how to: • Create a spending plan and budget • Balance a checkbook • Make decisions about what types of— and how much—insurance you need • Manage credit and debt • Finance big expenses like real estate and education • Understand and properly assess your own appetite for risk • Formulate the right asset allocation • Start building an investment portfolio • Make real estate decisions like purchasing vs. renting • Refinance a mortgage • Manage your 401(k) • Deal with taxes • Plan for college expenses Also available—the companion to this workbook: The Wall Street Journal Complete Personal Finance Guidebook, by Jeff D. Opdyke Get your financial life in order with help from The Wall Street Journal. Look for: • The Wall Street Journal Complete Money and Investing Guidebook • The Wall Street Journal Complete Identity Theft Guidebook • The Wall Street Journal Complete Real Estate Investing Guidebook
The Executive’s Strategic Guide to Driving Maximum Business Value from Cloud Services Cloud services represent a fundamental shift in how individuals, enterprises, and governments conduct business, interact, and use technology. If used effectively, they can increase business agility and focus, simplify capacity planning, and strengthen cost control. Unsurprisingly, however, the cloud also presents risks. In this concise, executive level book, leading experts Archie Reed and Stephen G. Bennett share the insights and guidance decision-makers need to drive maximum value from cloud services--and avoid the pitfalls. The authors explain what cloud computing is, how it works, who provides cloud services, and how companies are using them. Next, they walk through the entire cloud lifecycle, offering expert guidance on planning, governance, compliance, security, operations, administration, management, and more. You’ll learn how to: · Assess the opportunities, benefits, and risks of cloud services in your environment · Use the cloud to improve processes, accelerate system/product delivery, or create entirely new products and businesses · Approach the cloud strategically (and learn why you should) · Understand cloud infrastructure, operations, and standards from the decision-maker’s point of view · Build on existing solution architecture, design practices, and SOA investments · Ensure appropriate control, monitoring, compliance, and security · Use IT process standardization to simplify cloud services management · Define a flexible roadmap that enables multiple projects to move forward in parallel, and can change as the marketplace evolves Cover illustration by RapidEye /iStockphoto.com
This book constitutes the refereed proceedings of the 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, held in Palma de Mallorca, Spain, in October 2017. The 34 full papers presented together with 4 short papers were carefully reviewed and selected from 65 submissions. The papers are organized in the following topical sections: SPI in agile approaches; SPI in small settings; SPI and assessment; SPI and models; SPI and functional safety; SPI in various settings; SPI and gamification; SPI case studies; strategic and knowledge issues in SPI; education issues in SPI.
Haitian Creole (HC) is spoken by approximately 11,000,000 persons in Haiti and in diaspora communities in the United States and throughout the Caribbean. Thus, it is of great utility to Anglophone professionals engaged in various activities—medical, social, educational, welfare— in these regions. As the most widely spoken and best described creole language, a knowledge of its vocabulary is of interest and utility to scholars in a variety of disciplines. The English-Haitian Creole Bilingual Dictionary (EHCBD) aims to assist anglophone users in constructing written and oral discourse in HC; it also will aid HC speakers to translate from English to their language. As the most elaborate and extensive linguistic tool available, it contains about 30 000 individual entries, many of which have multiple senses and include subentries, multiword phrases or idioms. The distinguishing feature of the EHCBD is the inclusion of translated sentence-length illustrative examples that provide important information on usage.
