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Author: Axelos
Publisher: Tso, the Stationery Office
Published: 2020-01-31
Total Pages: 184
ISBN-13: 9780113316441
DOWNLOAD EBOOKITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
Author: Learning Solutions E.A.
Publisher: Van Haren
Published: 2020
Total Pages: 444
ISBN-13: 9401806101
DOWNLOAD EBOOKThis is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
Author: Jan van Bon
Publisher: Van Haren
Published: 2019-04-30
Total Pages: 141
ISBN-13: 9401804400
DOWNLOAD EBOOKThe ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Author: Claire Agutter
Publisher: IT Governance Ltd
Published: 2021-02-25
Total Pages: 194
ISBN-13: 1787782832
DOWNLOAD EBOOKITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.
Author: Axelos Global Best Practice
Publisher: Itil Managing Professional
Published: 2021-07-06
Total Pages: 254
ISBN-13: 9780113316489
DOWNLOAD EBOOKIdeal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems.
Author: Claire Agutter
Publisher: IT Governance Ltd
Published: 2021-11-18
Total Pages: 287
ISBN-13: 1787782964
DOWNLOAD EBOOKAn excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.
Author: Claire Agutter
Publisher: Itgp
Published: 2021-02-25
Total Pages: 206
ISBN-13: 9781787782822
DOWNLOAD EBOOKDesigned to help students pass the ITIL(R) 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner.
Author: AXELOS
Publisher:
Published:
Total Pages:
ISBN-13: 9780113316861
DOWNLOAD EBOOKThe 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
Author:
Publisher:
Published: 2020
Total Pages: 0
ISBN-13: 9789925600182
DOWNLOAD EBOOKITIL 4 Strategist Direct, Plan and Improve is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The guidance is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The guidance covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Author: Axelos
Publisher:
Published: 2020
Total Pages:
ISBN-13: 9780113316380
DOWNLOAD EBOOKDiscussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
