IT Service Support Management A Complete Guide - 2019 Edition
IT Service Support Management A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-03

Total Pages: 310

ISBN-13: 9780655812722

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Why should you adopt a IT Service Support Management framework? Is the suppliers process defined and controlled? What else needs to be measured? Think about some of the processes you undertake within your organization, which do you own? Is the IT Service Support Management risk managed? This breakthrough IT Service Support Management self-assessment will make you the established IT Service Support Management domain leader by revealing just what you need to know to be fluent and ready for any IT Service Support Management challenge. How do I reduce the effort in the IT Service Support Management work to be done to get problems solved? How can I ensure that plans of action include every IT Service Support Management task and that every IT Service Support Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring IT Service Support Management costs are low? How can I deliver tailored IT Service Support Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IT Service Support Management essentials are covered, from every angle: the IT Service Support Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IT Service Support Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced IT Service Support Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IT Service Support Management are maximized with professional results. Your purchase includes access details to the IT Service Support Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Service Support Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Service Support Management A Complete Guide - 2019 Edition
Service Support Management A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: Emereo Pty Limited - 5starcooks

Published: 2019-07-04

Total Pages: 318

ISBN-13: 9780655813415

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How much does it cost? What is the problem or issue? Who needs budgets? Do you need different information or graphics? How can you measure Service Support Management in a systematic way? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support Management investments work better. This Service Support Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Support Management Self-Assessment. Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Support Management improvements can be made. In using the questions you will be better able to: - diagnose Service Support Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Support Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Support Management Scorecard, you will develop a clear picture of which Service Support Management areas need attention. Your purchase includes access details to the Service Support Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Support Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

It Service Management a Complete Guide - 2019 Edition
It Service Management a Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2018-12-21

Total Pages: 310

ISBN-13: 9780655518860

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What should customers be looking for and expect from a good cloud service provider? What is meant by IT Service Management? What is the future of IT Service Management? How is release management for new application services integrated with your ITSM capabilities? Does your organization have procedures in place to identify the information technology related requirements of users with disabilities? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Management investments work better. This IT Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Service Management Self-Assessment. Featuring 905 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Management improvements can be made. In using the questions you will be better able to: - diagnose IT Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Service Management Scorecard, you will develop a clear picture of which IT Service Management areas need attention. Your purchase includes access details to the IT Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Practical Guide To World-Class IT Service Management
The Practical Guide To World-Class IT Service Management

Author: Kevin J. Smith

Publisher: Outskirts Press

Published: 2017-03-21

Total Pages: 459

ISBN-13: 057818897X

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

A Practical Guide to Service Management
A Practical Guide to Service Management

Author: Keith D. Sutherland

Publisher: Packt Publishing Ltd

Published: 2023-10-13

Total Pages: 350

ISBN-13: 1804614246

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Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

Help Desk Management a Complete Guide - 2019 Edition
Help Desk Management a Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-03-18

Total Pages: 316

ISBN-13: 9780655535478

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Are you getting a lot of repeat incidents? What is the current service desk service management tool and version? What are the benefits of implementing a web based chat functionality with the service desk for large shared service organizations? What scopes of support will the support center deliver (application support, hardware support, remote support, desk-side support)? Why a service desk? This valuable Help Desk Management self-assessment will make you the entrusted Help Desk Management domain veteran by revealing just what you need to know to be fluent and ready for any Help Desk Management challenge. How do I reduce the effort in the Help Desk Management work to be done to get problems solved? How can I ensure that plans of action include every Help Desk Management task and that every Help Desk Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Help Desk Management costs are low? How can I deliver tailored Help Desk Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Help Desk Management essentials are covered, from every angle: the Help Desk Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Help Desk Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Help Desk Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Help Desk Management are maximized with professional results. Your purchase includes access details to the Help Desk Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Help Desk Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Software Change and Configuration Management A Complete Guide - 2019 Edition
Software Change and Configuration Management A Complete Guide - 2019 Edition

Author: Blokdyk, Gerardus

Publisher: Emereo

Published: 2019-05-30

Total Pages: 327

ISBN-13: 0655593772

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When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

IT Service Support A Complete Guide - 2019 Edition
IT Service Support A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-07-18

Total Pages: 300

ISBN-13: 9780655827771

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Who do we want your customers to become? Is the quality assurance team identified? What does your operating model cost? How do you verify performance? How do you measure improved IT Service Support service perception, and satisfaction? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Support investments work better. This IT Service Support All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Service Support Self-Assessment. Featuring 916 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Support improvements can be made. In using the questions you will be better able to: - diagnose IT Service Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Service Support and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Service Support Scorecard, you will develop a clear picture of which IT Service Support areas need attention. Your purchase includes access details to the IT Service Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Service Support Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

IT Service Management
IT Service Management

Author: Ernest Brewster

Publisher: BCS, The Chartered Institute for IT

Published: 2012-05-08

Total Pages: 241

ISBN-13: 1906124930

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ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

Service Support Management Tools A Complete Guide - 2019 Edition
Service Support Management Tools A Complete Guide - 2019 Edition

Author: Gerardus Blokdyk

Publisher: Emereo Pty Limited - 5starcooks

Published: 2019-07-03

Total Pages: 320

ISBN-13: 9780655811794

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What were the criteria for evaluating a Service Support Management Tools pilot? What Service Support Management Tools standards are applicable? What are the potential basics of Service Support Management Tools fraud? What other jobs or tasks affect the performance of the steps in the Service Support Management Tools process? In retrospect, of the projects that you pulled the plug on, what percent do you wish had been allowed to keep going, and what percent do you wish had ended earlier? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support Management Tools investments work better. This Service Support Management Tools All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Support Management Tools Self-Assessment. Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Support Management Tools improvements can be made. In using the questions you will be better able to: - diagnose Service Support Management Tools projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Support Management Tools and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Support Management Tools Scorecard, you will develop a clear picture of which Service Support Management Tools areas need attention. Your purchase includes access details to the Service Support Management Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Support Management Tools Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.