Find out what the new ISO 9000 says and means! There's simply no better introduction to the recent changes in ISO 9000 standards than ISO 9000: The Year 2000 and Beyond, Third Edition. Quality expert Perry L. Johnson brings you up to speed on both AS 9000 and QS 9000, from documenting the quality system to dealing with subcontractors and customers, and designing and producing your product to ensure its quality. Scope out every must-know requirement in management responsibility, contract review, document control, purchasing, process control, inspection, and testing and training. Facilitate evaluation of your company's preparedness for implementation and registration to the standard with a self-assessment test. You also get a sample quality manual, so you know exactly what's expected in that all-important document.
On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governmental organizations and regulators, this environmental management systems standard will help organizations manage their impacts on the environment, no matter what their size, nature or location. The implications for the future are enormous. But what does the standard mean in the real world? What changes do managers have to make to accommodate its principles? What decisions need to be faced and when? Is it really going to make a difference or is it just another case of global greenwash? Will it be another missed opportunity for you, your organisation, or your market? At the start of what promises to be a worldwide explosion of interest in standardised EMSs, ISO 14001 and Beyond looks at their creation, their use, and their limitations, attempting to discover the essential truth about this important management tool and where it will take industry. ISO 14001 and Beyond assembles the leading thinkers and practitioners in the field to record their thoughts and experiences on the new standard, its advantages and disadvantages. The book is designed to provide the reader with enough information with which to form an opinion on the future, and how that will influence subsequent actions. It also provides reassurance that, although the problems are real, so are the solutions. ISO 14001 and Beyond gives you the opportunity to read what some of the best minds have made of the standard so far and what they think lies ahead. There are reports covering a global spectrum of concern: from the US, Russia, Japan, Canada, Germany, the UK, and more; from multinationals, small- and medium-sized enterprises, local government, universities and professional bodies. All this material is gathered together in one book to give you the best, most meaningful information for the crucial decisions that you will need to make in the coming months.
Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.
Since the U.S. Department of Energy (as well as other Federal and International agencies) will stop granting contracts to companies that fail to comply with 14000 standards, the search is on for any book that will make 14000 compliance easier. Tom Welch, with more than 20 years experience in environmental engineering and project management, provides such a book! Moving Beyond Environmental Compliance: A Handbook for Integrating Pollution Prevention with ISO 14000 is the first text to combine the best aspects of Pollution Prevention (P2), Total Quality Management (TQM), and ISO 14000, into a comprehensive "how-to" guidebook for achieving environmental compliance. The ever-increasing cost of environmental compliance as it is passed onto consumers, cuts into the profit margin and reduces an organization's competitive edge. At the very least, compliance cuts into operating budgets, and directs attention away from the primary business of an organization. This handbook demystifies the implementation of effective environmental management systems as described in the ISO 14000, and clarifies the application of effective pollution prevention methodologies that can drastically reduce this compliance burden.
In Beyond Performance Management, Jeremy Hope and Steve Player offer answers, critically reviewing forty well-known management tools and practices--from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. Hope and Player help you select the right frameworks and approaches based on your organization;'s needs, then offer guidance on implementing each one and extracting its maximum value. For each of the forty tools and practices they review, the authors explain: the nature and effectiveness of the tool or practice, its potential to improve your company's performance; the actions required to maximize the tool's potential, and resources you can use to dig deeper into each practice. WIth its rigorous analysis and solid, practical advice, Beyond Performance Management helps tune out the background noise about performance management tools so you can select the ones your company actually needs.
Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.
Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality. Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that ‘quality’ is everybody’s responsibility from the chief executive downwards. David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies ‘Dantotsu’, which means ‘number one thinking’. Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.
Designed and written by professionals with extensive ISO 9000 Certification experience, the techniques and forms in this Manual have been used successfully to achieve certification at over 50 companies. The 90-Day ISO 9000 Manual provides the basic system you need in place to satisfy an ISO 9000 Audit. First, ISO 9000 is explained and the registration process described in detail. Next, you are taken through exactly what you need to do to prepare for an audit. You are given the working instructions and forms you need to meet certification requirements. The forms are unique and have been designed specifically for ISO 9000 standards. Since ISO 9000 is not designed to be a TQM program the authors have also included a special section that provides the information, instructions and forms needed for quality audits such as Q94 or Z1. If you want to take your program further than just ISO 9000 certification, the material is available to you. The 90-Day ISO 9000 Manual includes the latest published draft of Q91 DIS, which is the formal public review copy. Companies that have recently been audited have noticed that certain improvements in documentation have been expected by registrars. These improvements require rewording the old standards. The new standards have been incorporated in this manual and several schemes have been modified. The authors of The 90-Day ISO 9000 Manual have extensive experience working on ISO 9000 standards review, consulting with companies developing programs, registrar experience and international ISO 9000 activities. This manual will reflect a practical approach to registration for the next five years.
A lot of people have limited knowledge about “Standards” or the “ISO”. As a result, they do not understand why the standard is needed and the benefits of standard for the country and their business. This book, Synergy Beyond Boundary, gives a quick understanding of the standards in Malaysia. With mastery of the development of the standard, the industry can apply the right strategy to use standards in their organisation to be the brand for the organisation. The book starts with the introduction of international standards. In this module, you will understand the evaluation of standards internationally. Then, you will know the relationship between the development of international standards and the standards in Malaysia. Then, you will know how the department of standard Malaysia (SM) was initiated and the direction of the department in this module.
This book offers refineries a practical guide for implementing environmental management systems (EMS).The author, who has implemented hundreds of successful EMS programs throughout North America, Europe, Russia and the Middle East, provides a detailed explanation of what an EMS is and how it can benefit refinery operations in complying with environmental laws and improving the overall efficiency of their operations. The author's approach has been internationally recognized as an integrated model that captures improved compliance and financial savings by reducing operating costs through dedicated pollution prevention programs.
