This book provides a unique insight into the use of intranets and extranets. Corporate intranets and the use of internet technology are relatively recent phenomena and the development of these technologies is now fuelling the most significant changes in corporate infrastructure since the development of the PC. The impact is likely to be even greater and is heralding radical changes in the way organizations operate.
"This will become the go-to resource for intranet projects" - Robert MillsCreate content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide.Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:1. Content reflects a staff need for it.2. Information is easy to find.3. Style, tone and language is optimised for users with little time to read and absorb content.Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content.Includes: list of universal intranet tasks, glossary of user-centred design terms, project "shopping list", timeline planner, tips for stakeholder buy-in, and links to case studies and blogs.Every organisation planning an intranet redesign needs this book.
For the past decade, e-mail has been the preferred method of internal communication in libraries. However, relying on email for organizational knowledge management seems a bit like storing birth certificates, car titles, and deeds in a pile of junk mail: the important documents are lost amongst other items of only minimal or fleeting importance. A successful intranet can provide a secure place for information exchange and storage; however, in order to be successful, a library intranet must be easy to use, have the functionality desired by its users, and be integrated into the daily workflows of all library staff. Accomplishing this can be challenging for web librarians. The book covers, among other topics, third-party hosting; the use of freely available blog and wiki software for internal staff communication; and developing library intranets in ColdFusion, Microsoft SharePoint, and the open source Drupal content management system (CMS). More importantly, the authors examine in detail the human factors, which, when not thoroughly addressed, are more often the cause for a failed intranet than the technology platform. This book was published as a special issue of the Journal of Web Librarianship.
Supported by global case studies highlighting good practice, and from the results of a survey of Top UK Corporate Intranet developers and consultants, this book addresses practical business concerns and technical issues. It includes advice and commentary received first-hand from professionals experienced in their deployment, operational management and continuing development.
& bull; Corporate Web portals are increasingly common, providing employees and customers with one easy to use online access point & lt;br/ & gt; & bull; Provides a high level yet practical overview of the concepts, technologies, and products used in building successful portals
Intranets are the fastest growing segment of the World Wide Web. Before you make a move, make sure you know and understand all of the issues involved in designing, building and administering an intranet by reading this book.
Why Intranets Fail (and How to Fix Them) is a practical guide to some of the common problems associated with Intranets, and solutions to those problems. The book takes a unique end-user perspective on the role of intranets within organisations. It explores how the needs of the end-user very often conflict with the needs of the organisation, creating a confusion of purpose that impedes the success of intranet. It sets out clearly why intranets cannot be thought of as merely internal Internets, and require their own management strategies and approaches. The book draws on a wide range of examples and analogies from a variety of contexts to set-out in a clear and concise way the issues at the heart of failing intranets. It presents step-by-step solutions with universal application. Each issue discussed is accompanied by short practical suggestions for improved intranet design and architecture. - Jargon-free and aimed at information professionals with sole/mixed responsibilities - Draws many examples from broader library management contexts - Clearly distinguishes between intranet and Internet technologies
Intranets have changed the way organizations around the world communicate. Many business people are intimidated by this technological revolution-but they need not be! The Human Side of Intranets guides you through the daunting task of transforming communication within your business. This book is for every non-technical person charged with the task of creating or contributing to a company intranet system. It goes through the process step-by-step, from initial concept to launch and beyond. The Human Side of Intranets avoids information overload, addressing three critical dimensions of creating an effective and valuable intranet-content, style, and politics. It demonstrates how intranets are not about technology, but about people and the way they communicate. Real-world examples and proven tactics for problem-solving are given to show you the way. This book makes taking your company into the 21st century a manageable feat!
