Intercultural Services

Intercultural Services

Author: Gary M. Wederspahn

Publisher: Routledge

Published: 2009-11-03

Total Pages: 359

ISBN-13: 1136394710

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For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.


Intercultural Skills in Action

Intercultural Skills in Action

Author: Darren LaScotte

Publisher: University of Michigan Press

Published: 2021-07-30

Total Pages: 169

ISBN-13: 0472038567

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Although traditional ESL/EFL textbooks have primarily introduced cultural topics at a knowledge level only, this textbook is designed to create meaningful opportunities for students to reflect on and practice intercultural skills in ways that are relatable in their daily lives and that can lead to a more satisfying US academic experience.


The Community Interpreter®

The Community Interpreter®

Author: Marjory A. Bancroft

Publisher:

Published: 2015-07-03

Total Pages: 453

ISBN-13: 9780982316672

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This work is the definitive international textbook for community interpreting, with a special focus on medical interpreting. Intended for use in universities, colleges and basic training programs, the book offers a comprehensive introduction to the profession. The core audience is interpreters and their trainers and educators. While the emphasis is on medical, educational and social services interpreting, legal and faith-based interpreting are also addressed.


Intercultural Differences of Customer Emotions in Service Encounters

Intercultural Differences of Customer Emotions in Service Encounters

Author: Pirmin Seßler

Publisher: GRIN Verlag

Published: 2009-09

Total Pages: 81

ISBN-13: 3640424735

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Bachelor Thesis from the year 2009 in the subject Business economics - Miscellaneous, grade: 1,3, Catholic University Eichstätt-Ingolstadt, language: English, abstract: The thesis is structured as follows: In a first step, the basics of services marketing are presented and the distinguished characteristics of services are addressed. Consequently, service encounters are introduced as the first building block of this thesis. In addition, the fundamentals of emotions and culture are outlined. Subsequently, chapter 3 deals with the relevance of emotions and culture in service encounters. In the following, the interplay between culture and emotion is brought to the fore by presenting the three main approaches concerning this matter. Subsequently, the perspective is narrowed down on the cultural dimension of Individualism/Collectivism and its influence on emotions (chapter 4). The compiled results from this approach are then employed to deduce implications for the management of services in general and concrete consequences for service staff in particular (chapter 5). Ultimately, main findings are summarized, an outlook is given and suggestions for further research opportunities into this domain are suggested.


Cross-Cultural Design for IT Products and Services

Cross-Cultural Design for IT Products and Services

Author: Pei-Luen Rau

Publisher: CRC Press

Published: 2012-12-04

Total Pages: 261

ISBN-13: 1439838747

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With the increase of globalization of business and industry, IT products and services are often produced and marketed across geographical cultural boundaries without adequate consideration of culture. There is a high probability that IT products and services developed in one country may not be effectively used in another country, which may hinder t


Intercultural Counseling

Intercultural Counseling

Author: Gerald Monk

Publisher: Cognella Academic Publishing

Published: 2019-08

Total Pages:

ISBN-13: 9781793511683

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Intercultural Counseling: Bridging the Us and Them Divide provides a thoroughly fresh approach to addressing cultural differences that includes a complete reconceptualization of multiculturalism. The text grapples with new forces in the areas of decolonial and intercultural study that expose problems with taken-for-granted counseling activities embedded within Eurocentric-based practice. The book conceptualizes mental health and healing in the terms that diverse communities recognize and embrace and highlights the range of healing practices within these communities. Underpinning the text is the message that providing counseling services is an activity that is simultaneously complex, ambiguous, nuanced, and subtle. Utilizing a postmodern lens and emphasizing a social constructionist approach, the book works to dismantle existing one-dimensional characterizations of cultural difference, as well as personal and professional assumptions related to multicultural practice. It provides readers with a fresh way of thinking that seeks to bridge cultural divides and fully realize the ambitions of the multicultural counseling movement. The book begins with an exploration of the social justice implications underpinning cultural identity politics and the "Us vs Them" divide. In the following chapters, readers closely examine the inherent complexity of culture, historical events and beliefs that have shaped social and political divides, issues of power and privilege, gender as a domain of cultural experience, identity construction, concepts of community, and more. The book has a dedicated section to exploring contemporary expressions of gender, sexuality, and relational identities and practices. The concepts of discourse, positioning, and deconstruction are emphasized throughout to encourage innovative thought regarding cultural diversity. The book includes personal stories that illustrate many elements covered in the text, making the theory and practice of intercultural counseling come alive. Activities are included that encourage readers to apply concepts to their own lives, as well to the lives of their clients. Emphasizing thoughtful and intentional participation in a constantly evolving dialogue, Intercultural Counseling is an ideal core textbook for upper-level undergraduate courses in the helping professions, as well as graduate-level training courses in counseling, counselor education, marriage and family therapy, psychology, and social work. For a look at the specific features and benefits of Intercultural Counseling, visit cognella.com/intercultural-counseling-features-and-benefits.


The SAGE Encyclopedia of Intercultural Competence

The SAGE Encyclopedia of Intercultural Competence

Author: Janet M. Bennett

Publisher: SAGE Publications

Published: 2015-03-23

Total Pages: 1024

ISBN-13: 1483346250

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In 1980, SAGE published Geert Hofstede’s Culture’s Consequences. It opens with a quote from Blaise Pascal: “There are truths on this side of the Pyrenees that are falsehoods on the other.” The book became a classic—one of the most cited sources in theSocial Science Citation Index—and subsequently appeared in a second edition in 2001. This new SAGE Encyclopedia of Intercultural Competence picks up on themes explored in that book. Cultural competence refers to the set of attitudes, practices, and policies that enables a person or agency to work well with people from differing cultural groups. Other related terms include cultural sensitivity, transcultural skills, diversity competence, and multicultural expertise. What defines a culture? What barriers might block successful communication between individuals or agencies of differing cultures? How can those barriers be understood and navigated to enhance intercultural communication and understanding? These questions and more are explained within the pages of this new reference work. Key Features: 300 to 350 entries organized in A-to-Z fashion in two volumes Signed entries that conclude with Cross-References and Suggestions for Further Readings Thematic “Reader’s Guide” in the front matter grouping related entries by broad topic areas Chronology that provides a historical perspective of the development of cultural competence as a discrete field of study Resources appendix and a comprehensive Index The SAGE Encyclopedia of Intercultural Competence is an authoritative and rigorous source on intercultural competence and related issues, making it a must-have reference for all academic libraries.


Radical Candor

Radical Candor

Author: Kim Malone Scott

Publisher: Macmillan

Published: 2017-03-28

Total Pages: 375

ISBN-13: 1760553026

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Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.